**Title: Team Lead, Community ProgramsClassification:** Grid 41 

**Hourly Rate:** $37.03 - $38.78 

**Location:** Vancouver, BC (onsite) 

**Work Schedule:** Full-time, 37.5 hours per week. Days and times of work flexible, to be determined by mutual agreement with Employer 

**Start Date:** As soon as possible 

**Reports to:** Manager of Programs 

**Number of Vacancies:** 1 

**Pacifica Treatment Centre** 

Pacifica Treatment Centre (Pacifica), founded in 1977, is an innovative charitable sector society that provides gender-inclusive in-residence treatment and community-based supportive recovery-focused services for individuals experiencing challenges associated with problematic substance use, in conjunction with concurrent mental health concerns and trauma. 

Pacifica provides a comprehensive range of services designed to support personalized recovery goals, enhancing the quality of life and well-being for individuals. Our offerings include: 

*   Pre-engagement services and system navigation 
*   Orientation programs 
*   Primary treatment with a 27-bed in-residence facility 
*   A stabilization program featuring 8 in-residence beds 
*   Programs focusing on resiliency and trauma 
*   Integrative wellness initiatives 
*   Continuing care support 
*   Alumni services 

At the core of our approach is an interdisciplinary team that employs a trauma-informed therapeutic community model. This approach empowers individuals to take charge of their recovery journey, fostering self-discovery, self-empowerment, and self-actualization. We achieve this through a combination of therapeutic counseling, educational initiatives, and supportive services, all aimed at strengthening not just the individuals but also their families and communities. 

**Our Philosophy** 

Pacifica respectfully acknowledges that we provide services in the unceded traditional and overlapping territories of the Coast Salish peoples, including the territories of the Skwxwú7mesh (Squamish), xʷməθkwəy̓əm (Musqueam), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations and strive to do so with a collaborative spirit of reconciliation, respect and honour for the land, its peoples and their ancestors. 

Pacifica embraces the values that support gender equity; anti-oppression; anti-homophobia/anti-transphobia; the elimination of stigma; sex-positivity; access for people with disabilities; anti-harassment and workplace violence; and anti-racism. 

**Overview:** 

The Team Lead is responsible for the coordination, delivery, and ongoing development of Pacifica’s Volunteer, Alumni, Continuing Care, and Integrative Wellness Programs. This includes overseeing group programming, supporting long-term recovery pathways, and providing leadership to a multidisciplinary team. The role ensures services are trauma-informed, culturally safe, and aligned with client needs across the full continuum of care. 

**Key Responsibilities:** 

*   Oversee the planning, delivery, and ongoing evaluation of community-based and in-house group programs aligned with client needs and treatment goals including complimentary programming (AA, NA, social/recreational programming). 
*   Lead the design and facilitation of group sessions covering topics such as trauma, emotional regulation, self-care, mental health literacy, boundaries, and resilience. 
*   Provide operational oversight of the Volunteer Program, including onboarding, training, scheduling, and engagement, ensuring volunteers are meaningfully integrated into client care and community programming. 
*   Lead the delivery and expansion of Continuing Care and Alumni Programs, including support groups, post-treatment resources, and re-engagement strategies that promote long-term recovery such as our alumni retreat. 
*   Support the implementation of Integrative Wellness initiatives, including mind-body programming, expressive therapies, and community connections that foster healing and connection beyond primary treatment. 
*   Implement quality improvement initiatives in response to client feedback, best practices, and program outcomes. 
*   Provide leadership, mentorship, and clinical oversight to a multidisciplinary team, including group facilitators, peer support workers, volunteers, and interns. 
*   Support professional development and foster a collaborative, strengths-based team culture. 
*   Coordinate with case managers, clinical counsellors, medical staff, and administrative teams to support seamless client care. 
*   Foster a safe, inclusive, and non-judgmental group environment for all participants. 
*   Respond to client escalations or emotional distress during programming using trauma-informed de-escalation techniques. 
*   Track program outcomes, contribute to internal reporting and evaluation, and assist with documentation and administrative functions. 
*   Carry out other duties as required to support overall team and program operations. 

**Qualifications:** 

*   Bachelor’s degree in Social Work, Psychology, Public Health, or a related field (Master’s degree preferred) or similar relevant experience. 
*   Minimum 3 years of experience in addictions, mental health, or community programming, with at least 2 years in a leadership role. 
*   Demonstrated understanding of harm reduction, abstinence-based recovery, and client-centered care. 
*   Exceptional organizational skills and attention to detail. 
*   Proven ability to manage multiple priorities and deadlines with ease. 
*   Excellent verbal and written communication skills. 
*   Ability to maintain a high degree of confidentiality and professionalism at all times. 
*   Must be able to work independently with minimal supervision. 
*   Strong supervisory, leadership, and team development skills. 
*   Experience working with diverse populations, including Indigenous communities, LGBTQ2S+ individuals, and people with complex needs. 
*   Familiarity with harm reduction, abstinence-based recovery models, and strengths-based approaches   
*   Strong organizational and administrative skills, including budgeting and report writing. 
*   Excellent communication and interpersonal skills. 
*   Proficiency with case management software and Microsoft Office Suite. 
*   First Aid/CPR and Non-Violent Crisis Intervention certification (or willingness to obtain). 
*   Clear criminal record check with vulnerable sector screening. 

**Pacifica’s Commitment to Equity and Inclusion** 

Pacifica actively encourages applications from members of equity-deserving groups, including but not limited to: 

*   Persons with lived experience related to substance use, mental health, and trauma. 
*   First Nations, Métis, and Inuit Peoples, and all other Indigenous Peoples. 
*   Members of non-dominant racial communities. 
*   Persons with visible and/or invisible disabilities. 
*   Persons with marginalized sexual orientations, gender identities, and gender expressions. 

**To Apply:** Please forward your resume to Tegan Breker at tegan.breker@pacificatreatment.ca. Pacifica requires the results of Vulnerable Sector Screening and TB Screening prior to employment.

Team Lead, Community Programs

Workplace Health Vancouver, BC Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an assigned portfolio within Provincial Health Services Authority, by assisting return to work support services that encompass assessing, planning, implementing, coordinating, monitoring and evaluating options available to meet an individual’s health needs; promotes recovery at work or early return to work (RTW) efforts, identifies claims for coordination of early intervention services, coordinates modified/alternate work opportunities to mitigate absences from work due to occupational and non-occupational illness/injury; develops and implements RTW plans based on medical information and/or functional restrictions; collaborates with HR business partners to determine appropriate placements for employees in accommodation situations; maintains accurate records and utilizes appropriate software to record information and implement effective case management. **What You’ll Do**

*   Coordinates the Disability Management Program process by communicating with key stakeholders including Managers, Unions and third party insurers to facilitate the safe and timely return to work for ill/injured employees.
*   Utilizes a disability case management model to assist the employee in all aspects of managing their absences from occupational and non-occupational illness/injury through early contact, initiation of a case management plan, referral to early intervention services and development and implementation of recovery plans including RTW programs, in collaboration with third party insurers and Workplace Health team members.
*   Monitors sick leave claims for possible RTW opportunities, updates appropriate stakeholders by coordinating and documenting all RTW plans with the Union, Manager, employee and third party insurers, as required.
*   Communicates with the insurer’s claim’s office to verify details of the claim around the status and time loss of a claim, including proposed treatment/rehabilitation plan; works with team members to identify options and opportunities for modified RTW, including ongoing updates on the claim.
*   Provides advice, guidance and recommendations to employees to ensure the employee returns to work in a safe and timely manner through coordinated partnership with key stakeholders.
*   Works with Workplace Health Consultants to propose, develop and/or implement recovery plans when it involves more in-depth medical case management and/or complex cases.
*   Monitors the status of employees participating in PHSA’s Disability Management programs through follow up with Managers, employees and stakeholders by the accurate maintenance of the WHITE database.
*   Acts as a resource for internal and external inquiries to Workplace Health for information and/or assistance; refers to appropriate workplace health team members as necessary.
*   Performs a variety of clerical duties such as preparing correspondence, reports, minutes and graphs utilizing applicable software applications.

**QualificationsWhat you bring**

*   A level of education, training and experience equivalent to a diploma in a related field and a minimum of three to five years of recent, related experience in a disability management or rehabilitation setting, or an equivalent combination of education and experience including administrative experience. Diploma in Rehabilitation and Disability Management from a recognized educational institution would be considered an asset.
*   Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
*   Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
*   Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Workplace Health contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

*   Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
*   Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

*   Models a commitment to service and being an HR business partner within a complex organization. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, and respond accordingly in a timely and efficient manner.
*   Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues. Possesses knowledge and understanding of disability management principles and best practices. Ability to adapt and be flexible to changing priorities and manage a demanding workload, and being guided by policies and procedures, regulations, legislation, and collective agreements. Strong analytical, critical thinking and decision-making skills.
*   Demonstrated ability to collect data from a variety of sources, analyze, produce reports, and make recommendations. Proven problem solving, decision making, consulting skills, and the ability to facilitate the resolution of issues. Demonstrated ability to mentor and engage others to ensure success in the workplace.
*   Ability to work both independently and as an effective team member. Able to multi-task, organize and prioritize workload to manage concurrent multiple projects and successfully meet deadlines. Work well with frequent interruptions. Commitment to the value of continuous learning and an open curiosity for new ideas and innovation. Demonstrated ability to engage others to ensure success in the workplace.
*   Demonstrated knowledge and ability to utilize related equipment and computerized software packages such as the Microsoft Office suite at an advanced level.
*   Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
*   Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

**What We Bring** Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

*   Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
*   Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
*   Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
*   Annual statutory holidays (13) with generous vacation entitlement and accruement.
*   PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
*   Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type:** Temporary Full-Time (Until January 31, 2027 or Until Return of Incumbent) **Salary Range:** _$62,239.00 - $89,469.00. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles._ **Location:** 1333 West Broadway, Vancouver BC V6H 1G9 **Closing date:** Until Filled **Hours of Work:** 08:00-16:00 Monday-Friday **Requisition #:** 186594E **What We Do** The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. **ATTN: PHSA Employees:** To be considered as a PHSA employee (internal applicant) for this position, **you must apply online via your internal profile atinternaljobs.phsa.ca** Please note the internal job posting will no longer be accessible after the expiry date of  **July 25, 2025**. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. **Please do not apply for the external job posting.** If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the **Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264**. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

Coordinator, Workplace Health

**Job Description - Medical Office Assistant (MOA)Company:** Westwood Medical Clinic

**Location:** Unit 135-8120 Cook Road, Richmond, BC V6Y 1T9

**Email:** info@westwoodmedicalgroup.com

**Start date:** September 2, 2025

**Term:** Full-Time | Part-Time | Casual

**Compensation:** $20-28 an hour, based on experience

**Benefits:** Competitive Extended Health Benefits, paid vacation days, and discounted products/services that are not covered by MSP. Internal growth and partnership opportunities in industry.

**About Us:** Westwood Medical Clinic is a patient-centered family practice clinic located in the heart of Richmond, BC. We are a collaborative team of family physicians and allied health professionals committed to delivering exceptional primary care in a supportive and respectful environment. As we grow, we are looking for a motivated and reliable Medical Office Assistant (MOA) to join our team.

**Position Summary:** As an MOA, you will play a vital role in the day-to-day operations of our clinic. You will support both administrative, operational, and clinical functions, ensuring smooth patient flow, accurate record-keeping, and outstanding patient care. We are looking for a compassionate, detail-oriented individual who thrives in a fast-paced environment and enjoys working as part of a team.

**Schedule:** Coverage required Monday–Saturday, between 8:30 AM – 6:00 PM, coordinated with other staff. Flexibility in scheduling is available for full-time, part-time, or casual positions.

**Key Responsibilities:Administrative Duties**

*   Greet and check in patients in a professional, friendly manner
*   Maintain patient confidentiality at all times
*   Manage phone calls, email correspondence, and appointment bookings
*   Maintain accurate and up-to-date electronic medical records (EMR)
*   Coordinate specialist referrals, recalls, and follow-ups
*   Handle billing for multiple payers (MSP, ICBC, WCB, private insurance)
*   Apply and collect payments for non-insured services
*   Maintain office supplies and clinical inventory

**Clinical Support**

*   Prepare exam rooms and patients for a variety of appointments and procedures (e.g., PAP, IUD, minor procedures, well-child exams)
*   Record patient vitals and perform basic clinical testing (e.g., blood pressure, urine dipstick, height/weight including infants)
*   Assist with patient flow: escort patients to exam rooms, prep for visits, and ensure rooms are cleaned and reset
*   Document clinical findings and assist with patient documentation as needed

**Qualifications:**

*   Medical Office Assistant Certificate (Canadian accreditation preferred)
*   Recent experience working in a medical clinic or healthcare setting
*   Proficiency in EMR systems (experience with AVA EMR is an asset)
*   Strong skills in MS Office and electronic communication platforms
*   Fluent in English (spoken and written); proficiency in Mandarin or Cantonese is a strong asset
*   Exceptional interpersonal and communication skills
*   High attention to detail, organization, time management
*   Ability to multitask and remain calm under pressure
*   Reliable transportation and ability to commute to Richmond, BC

**How to Apply:** Please send your resume and a brief cover letter to **info@westwoodmedicalgroup.com.** We thank all applicants for their interest; only those selected for an interview will be contacted.

Medical Office Assistant

Our client, a reputable private wealth management firm, is seeking an experienced **Wealth Management Administrative Assistant** to provide high-level administrative and operational support in a client-focused, team-oriented environment. This role is critical in supporting advisors who serve high-net-worth individuals, family trusts, and foundations. The ideal candidate brings a minimum of five years of administrative experience within the wealth management industry and is confident handling complex account documentation, investment transactions, and client communications with precision and professionalism.

**Wealth ManagementAdministrative Assistant responsibilities:**

*   Provide day-to-day administrative support for a book of high-net-worth clients, including individuals, family trusts, and corporations
*   Oversee the full client account lifecycle: onboarding, documentation updates, maintenance, transfers, and closures
*   Maintain accurate and up-to-date records in internal systems and CRM (Salesforce experience an asset)
*   Prepare detailed reports, meeting packages, and investment summaries in coordination with advisory team
*   Ensure the timely processing of trades, deposits, withdrawals, and account transfers
*   Act as a reliable and professional point of contact for client inquiries, coordinating with advisors and custodians as needed
*   Support compliance processes by ensuring proper documentation and adherence to KYC/AML and internal policy requirements
*   Liaise with external custodians, legal, and tax professionals to coordinate account-related activities and reporting

**The successful candidate has:**

*   Minimum of 5 years of administrative experience in the wealth management or private investment industry
*   Strong knowledge of registered, non-registered, and tax-sheltered account types including RRSPs, RRIFs, RESPs, TFSAs, and trust accounts
*   Solid understanding of financial products, reporting, and investment terminology
*   High attention to detail and accuracy in handling confidential and time-sensitive information
*   Proficiency with Microsoft Office Suite, particularly Excel; experience with Salesforce and Adobe Acrobat is an asset
*   Enrollment in or completion of the Canadian Securities Course (CSC) is preferred
*   Proven ability to multitask and manage competing priorities in a fast-paced, client-driven environment
*   Strong verbal and written communication skills with a client service mindset

**Compensation and Benefits:**

*   Salary range $60,000 – $80,000, commensurate with experience
*   Three weeks of vacation
*   Career growth and advancement opportunities within a stable firm
*   Eligibility for shareholder status after 3 years
*   Comprehensive health and dental benefits

**Please note: Only candidates eligible to work in Canada will be considered, and only those selected for an interview will be contacted.**

Latest Remote Jobs inVancouver, British Columbia·Administrative

Team Lead, Community Programs

Team Lead, Community Programs

Coordinator, Workplace Health

Coordinator, Workplace Health

Medical Office Assistant

Medical Office Assistant

Wealth Management Administrative Assistant

Wealth Management Administrative Assistant

Latest Remote Jobs in
Vancouver, British Columbia·Administrative