**Job Summary:** 

The Senior Customer Operations Administrator is responsible for providing exceptional customer support with ownership of escalations, handling resolutions requests, and focusing on continuously optimizing our customer journey and experience across all customer types.  This job is fully onsite 5 days per week.

The ideal candidate is a strategic and results-driven customer operations administrator with experience in eCommerce, particularly order management, customer support, returns and replacements, and/or process improvement. 

**Key Responsibilities:Customer Service & Support:**  

*   Provide exceptional support to D2C and 1P customers via multiple channels (phone, email, live chat).  
*   Take ownership of escalations and urgent issues as a priority. 
*   Support Customer Service Supervisor with improvement of customer support method, including launching, testing, and implementation 

**Recoveries, Returns & Parts Replacement:**  

*   Ensure compliance with company policies and customer agreements while maintaining a customer-centric approach.  
*   Partner with customers, warehouse and cross-functional stakeholders to ensure resolutions are provided in accordance with Service Level Agreements (SLAs) 
*   Work within various customer portals to process requests, credits, and disputes with a focus on improving recoveries and root cause issues driving contacts  

**Continuous Improvement:** 

*   Provide feedback on processes and contribute to continuous improvement culture 
*   Assist with documentation of processes and training materials 
*   Assist with testing and implementation of new processes, policies, and systems from a user perspective 
*   Support with preparation of necessary reports and documents for area performance in accordance with KPIs 

**Qualifications & Skills:** 

*   5+ years of experience in eCommerce operations, order management, and/or customer support  
*   Strong track record of identifying opportunities and helping to drive forward improvements (proposing and implementing solutions rather than flagging problems) 
*   Excellent analytical and problem-solving abilities, including strong proficiency with Excel, PowerBI, or similar (preferred) 
*   Lean Six Sigma certification or working knowledge (preferred)
*   Strong communication skills. 

**About Us:** 

We are one of North America’s largest and most successful RTA (Ready to Assemble) furniture manufacturers of innovative, stylish and value-based home furnishings. Based out of Delta, BC, we are a “home-grown” award-winning BC company with a proven 30-year track record of sustainable organic growth. Our “Just-InTime” manufacturing process allows us to provide our customers with a standard guarantee that our products will always be in stock and orders ship within two business days. Our state-of-the-art logistics systems allow us to process orders 24X7 365 days per year with a guaranteed 99.9% system up time. Our work environment is positive, and performance driven. As a technology leader in our industry, we love to drive innovation, making career growth happen for our 180+ employees. To learn more about us, please visit www.prepacmfg.com.

Senior Customer Operations Administrator

A&H Steel Vancouver is a new and fast-moving company in the Maple Ridge Area. A&H Steel has been an Edmonton-based, family owned rebar business since 1970, and we have recently expanded into Vancouver. We pride ourselves through our contributions to the success of our customers while having a company-wide commitment to be at the forefront of innovative practices and procedures, and by providing efficient and reliable service as a reinforcing steel provider.

**Position Summary**

The Project Coordinator is a dynamic and exciting position. The Position is an integral member of the project team responsible for directing, organizing and controlling project activities, under the direction of the Projects Manager. Project duties include, but are not limited to, the maintenance of project documentation, plans and reports, managing scheduling and communication between team members and customers, coordinate materials and resources (if necessary) and producing consolidated reports.

**Responsibility Area #1 – Project Operations**

*   Attend project meetings and assist with determining project requirements,
*   Produce consolidated reporting for the Projects manager,
*   Use scheduling tools to monitor a projects target delivery dates,
*   Be the liaison between outside detailers and contractors - answer questions, log drawings and changes, distribute information,
*   Create, track and manage all change notices from contractors and outside detailers,
*   Coordinate delivery dates with shipping and contractor,
*   Receive calls and e-mails from field personnel to sort out clarifications or questions, and;
*   Keep the Project Manager(s) informed about project status and issues that may impact contractor relations.

**Responsibility Area #2 – Financial Accountabilities**

Evaluating each projects cost breakdown at start of project to ensure maximum profitability at the end of the project,

*   Complete small take-offs/estimates for proposed change order requests,
*   Ensure job costing sheet is up to date at all times,
*   Responsible to uphold prudent spending,
*   Responsible for monthly billing along with accounts receivable (if required).

**Responsibility Area #3 – Communication & FeedbackProject Kick-off Meetings:**

*   Participate in project kick-off meeting

**Project Close-out Meetings:**

*   Participate in project close-out meeting

**Alignment Meetings - Daily:**

*   Provide a snapshot of your daily activities during morning scrum.

**Project Forecast and Unbilled Revenue Meetings – Bi-weekly**

*   Participate in and provide update on assigned projects during the bi-weekly forecast meeting.
*   Participate in and provide update on assigned projects during the bi-weekly unbilled revenue meeting.

**Project Site Meetings:**

*   Participate in project-specific meetings as required.

**Responsibility Area #4 – Health & Safety**

*   Ensure all staff and adhere to A&H Steel’s Health, Safety and Environment practices and procedures

**Responsibility Area #5 – Values & Purpose**

*   Focus on developing self and others through living the company values of Authenticy, Integrity, Responsibility, Being bigger than Myself and Happiness every day
*   Participate in continuous training, coaching, and discussions about the values as requested or needed
*   Help A&H achieve its vision of being the company everyone wants to work for and work with
*   Practice living the purpose of elevating people every day

**Required Knowledge/Skills/Abilities:**

*   Ability to read and interpret construction drawings and specifications,
*   Previous construction experience with intermediate knowledge of construction drawings,
*   Previous engagement on a project support team, and;
*   Previous experience participating in the planning and completing of medium to large projects.
*   Intermediate computer skills including MS Office,
*   Proficient in MS Project or other scheduling program,
*   Strong attention to detail,
*   Strong verbal and written communication,
*   Efficient organizational and time management skills,
*   Ability to collaborate, prioritize and problem solve,
*   Commitment to providing exceptional customer service, and;
*   Strong team player.

**Qualifications**

*   College Diploma or Degree in either Architectural Engineering Technology, Civil Engineering Technology, Construction Engineering Technology, Project Management or similar.
*   Courses that include work placements are advantageous. 
*   1 - 5 years of related experience in project coordination.

**Compensation and Benefits ($60,000.00 - $75,000.00 Annual Salary)**

A&H Steel Vancouver offers a competitive full compensation package that aligns with our company vision of being the rebar company that everyone wants to work for. These items include:

*   Market Value salary
*   Vacation Allotment
*   Company Flex Hours
*   100% Employer covered Health Spending Account
*   Additional Health Benefits

Raising the Bar. It is an attitude each member of the A&H team brings to every project. We are raising the bar for the construction industry, focusing on integrity, responsibility, authenticity, and making a difference (with your help, of course). We welcome and reward those who share this mindset.

If you are a self-motivated individual and believe you have something to contribute to our dynamic team, we invite you to apply today.

Please be advised that only shortlisted candidates will be contacted for this opportunity.

Project Coordinator

**Canna Cabana** is actively seeking **RetailShift Leaders** who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

*   Provide assistance to store management in supervising and facilitating the daily operations of the store
*   Oversee the responsibilities of the Store Manager in the absence of SM/ASM
*   Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
*   Provide direction, guidance and instruction to all store associates as required
*   Ensure store conditions are consistently upheld to established standards
*   Assist in ensuring staffing levels adequately meet business needs, only when requested
*   Be the sales and customer service leader/role model in the absence of SM/ASM
*   Greet and assist customers in a way that models exemplary conduct to other staff
*   Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
*   Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
*   Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
*   Achieving sales target and store level KPI’s
*   Ensuring employees on shift are actively pursuing sales goals
*   Oversee and assist in inventory management and be accountable for the inventory processes on shift
*   Must have valid Selling It Right certification to work in a retail cannabis store
*   Must provide a copy of clean Criminal Background Check prior to start date.
*   Completion of high school and College/CEGEP/vocational or technical training required
*   Demonstrated sales and service orientation required
*   Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
*   Excellent time management and prioritizing skills required
*   Demonstrated ability to train and motivate staff required
*   Skills to monitor and lead by example as required
*   Basic office administration skills required
*   High level of proficiency with Microsoft Office productivity suite
*   Highly effective teamwork skills
*   Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
*   Strong customer service and troubleshooting skills
*   Well-defined sense of diplomacy
*   Excellent teamwork and team building skills
*   Must be available for shift work any time according to business needs, Monday to Sunday.
*   Ability to work nights, holidays and weekends and different locations
*   Thorough understanding of applicable health and safety legislation
*   Professional, responsive, and positive work attitude is essential

Job Types Full-time, Permanent **Why You Should Apply**

*   The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
*   Significant opportunity for growth, experience and learning

**Additional points** The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job. **We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.**

*   To get your Selling It Right Licence please visit-

Selling It Right Course | Responsible Service BC (gov.bc.ca) **High Tide Inc.** is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count**⁷**. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including

*   Bricks & Mortar Retail Canna Cabana™ is the largest cannabis retail chain in Canada, with 183 current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
*   Retail Innovation Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
*   Consumption Accessories High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
*   E-commerce Platforms High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

Brands High Tide’s industry-leading and consumer-facing brand roster includes Queen of Bud™, Cabana Cannabis Co™, Daily High Club™, Vodka Glass™, Puff Puff Pass™, Dopezilla™, Atomik™, Hue™, Evolution™ and more. CBD High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk. Wholesale Distribution High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™. Licensing High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name. High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024. To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Retail Shift Leader - Yaletown

**Overview** Get on the fast track to a more rewarding career with Enterprise Mobility - a team that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Enterprise Mobility, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. **Branch Location: Vancouver International Airport, 3211 Grant McConachie Way, Richmond, BC V7B 0A4.Interviews will take place out of 3871 North Service Place, Richmond, BC V7B 1L8.This is a full time position that pays $22.66 / hourWe Offer**

*   Paid time off
*   Consistent full time 40 hour per week schedule
*   Employee discount
*   Retirement Savings Plan with company match and profit sharing
*   Health Insurance
*   Life Insurance
*   Dental Insurance
*   Vision Insurance
*   Training and development

**Schedule**

*   Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

**Responsibilities**

*   Assist all customers with the rental return process.
*   Effectively resolve all customer service issues.
*   Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
*   Advise and review rental charges, and provide an accurate receipt to the customer.
*   Assist other employees in keeping lot organized for ease of access and traffic flow.
*   Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
*   Positively represent the Company to all vendors and the general public.
*   Ensures the security of company assets.
*   Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

**Qualifications**

*   Must be at least 18 years of age.
*   Must have a High School Diploma or GED equivalent
*   Must have a current and valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record (DUI/DWI).
*   Proficient in English, written and verbal comprehension.
*   Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
*   Minimum 6 months part time or full time relevant experience required in one of the following:

*   Sales
*   Customer Service (i.e. Retail, Restaurant, etc.)
*   Management/Supervisory experience (i.e. Sales or Service industry)
*   Organizations/Clubs – at a leadership level
*   Community Involvement/Volunteerism – at a leadership level

*   Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

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