**Description** _Position at Canadian Medical Protective Association_ ■ HUMAN RESOURCES COORDINATOR (TERM – 15 MONTHS) Hybrid- Primary Remote (Ottawa, ON) CONTRIBUTING TO THE CMPA The People & Culture group is responsible for developing and implementing the People Strategy, which sets the foundational building blocks for modernizing the employee experience, cultivating the CMPA’s organizational culture, and transforming our approach to talent management. The group has accountability for creating an employee experience in which the CMPA’s people are inspired, connected, and empowered to bring the Association’s vision, mission and strategic plan to life in service of our members and the Canadian healthcare system. The People & Culture group partners with the business to deliver plans, services, and programs to attract, recruit, develop and retain an engaged workforce that is fully capable of responding to evolving organizational needs. The group’s core activities include people strategy and planning, organizational culture, equity, diversity and inclusion, talent management and acquisition, employee relations, disability and leave management, employee well-being, total rewards management, and HR data and analytics. The group also collaborates with other business areas on organizational change enablement and organizational learning programs and initiatives. **Position Overview** The Human Resources Coordinator works collaboratively as part of an integrated business-facing HR team to deliver exceptional support to internal HR team members as well as CMPA people leaders and employees. The incumbent acts as the team’s HRMS subject matter expert (SME), working collaboratively with colleagues in HR and IT to ensure effective HR systems and accurate HR data and transactions. The Coordinator is responsible for the coordination and administration of several cyclical HR processes and programs and plays a key role in supporting People & Culture colleagues and staff in contributing to a positive employee experience. The incumbent is also responsible for providing the People Services team with administrative support. POSITION ACTIVITIES HR Systems Support and Electronic Employee Records (50%)

*   Acts as the departmental HRMS subject matter expert (SME) for Workday, including performing quality assurance of system transactions, providing peer support and advice to HR colleagues on transactions, and responding to questions and routine Helpdesk inquiries
*   Collaborates with IT, P&C, and Payroll to troubleshoot and test complex system entries
*   Monitors transactions and completes tasks within Workday to ensure timely completion
*   Accountable for position management and creation within Workday
*   Acts as departmental SME for all external vendors (for example: DocuSign, Citation Canada, Pre-Valuate, and Jobvite) and assists colleagues with questions and liaises with vendors as necessary
*   Maintains electronic employment files as per records management practices

HR Programs (25%)

*   Leads the coordination and administration of assigned cyclical HR programs (e.g. New Employee Orientation, Employee Recognition, Take Our Kids to Work Day, various learning events, etc.) including program improvements, event management, and preparation of communications
*   Launches the cyclical Performance Management Program (PMP) business processes in the Association’s HRMS, Workday (e.g. goal setting, cascading goals, mid-cycle, and year-end)
*   Support student and co-op recruitment and selection efforts

Administrative Support & Process Improvement (25%)

*   Provides administrative support to the People Services team, including but not limited to, meeting logistics and coordination, administrative support to various People & Culture programs, and submitting departmental expenses and invoices. Responsible for the ongoing maintenance of the CMPA’s Career Framework, including position profiles, job analysis and job evaluation records and files.
*   Maintains internal/external employment agreement templates and ensures accuracy and availability for use by People Services team (i.e., uploaded in the Applicant Tracking System)
*   Documents People Services procedures and HR operational metrics and data
*   Reviews and triages the CMPA’s general HR inbox, as the owner, to ensure inquiries and tasks are followed up with appropriately and in a timely manner
*   Compiles and maintains departmental reports and statistics, including HR quarterly reporting, responding to data requests and building system reports
*   Leads the compilation and reporting of regular HR-related data, such as exit interviews, departures, new hires, employment agreements and legal documentation, and the Career Framework
*   In collaboration with the People Services team, reviews and updates HR policies on intranet and document management system
*   Responds to employee and external requests for information
*   Provides back up to other HR team members during absences

Contributes to special projects and other job-related duties, as required **Education And Experience**

*   Minimum 2 year diploma or certificate in Business Administration, Human Resources, or an equivalent field of study
*   Minimum of 4 years of corporate human resources administrative work experience
*   Demonstrated experience with Microsoft Office including sound knowledge of Word, Excel, Outlook, presentation software (such as PowerPoint) and Visio
*   Experience working with a variety of computer and cloud-based applications, including HRMS, applicant tracking systems, electronic document management systems, and survey tools (experience with Workday is essential)
*   Demonstrated experience working in a fast-paced environment, while taking accountability and initiative on tasks through to completion is essential

**Skills And Abilities**

*   Strong interpersonal skills and communicates tactfully, clearly, and effectively with individuals or groups at all levels
*   Proactive, strong sense of urgency and able to anticipate administrative needs
*   Demonstrated ability to work independently, take initiative, and use sound judgment to make decisions
*   Strong customer service and team orientation
*   Ability to foster collaborative working relationships with other business units (Payroll, IT, Finance, etc.)
*   Ability to coordinate programs and projects with an understanding of process improvement methodology
*   Discretion, confidentiality, and the use of sound judgement.
*   Ability to draft correspondence and perform data entry with high degree of accuracy, detail orientation
*   Strong work ethic and proven organizational skills with the ability to receive work from multiple parties and prioritize and multitask accordingly
*   Strong communication skills in English, bilingual ability (English/French) is considered an asset

POSTING DETAILS

*   Job Type: 15-month term, full-time position. Includes paid time off and health/dental benefits.
*   Salary Range: $58,100-$75,000 – this role is classified as level 6.
*   Skills Assessment: Selected candidates may be required to complete a skills assessment.
*   Location: Hybrid – Primary Remote Job. You can work from a home-based office the majority of time, with regular on-site presence at the CMPA office (up to 1-2 days per week). If you prefer to work in an office setting as your primary workspace, you can choose to work out of the CMPA’s office located in Ottawa, Ontario near the beautiful Dow’s Lake.
*   Application Deadline: Position will remain open until filled.
*   Targeted start date: June 2025.

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know. Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives. We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.

Human Resources (HR) Coordinator (Term - 15 Months)

**Job Summary** The Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls. **Essential Functions**

*   Responding to inquiries from customers and sales personnel.
*   Determine the professional needs of customers when receiving or placing calls.
*   Upgrades telephone orders.
*   Introduces and promotes new products during calls.
*   Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
*   Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
*   Performs other duties as assigned.

**Job Qualifications**

*   High school diploma or any other relevant experience.
*   Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
*   Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
*   Mastering the Microsoft Office Suite.
*   Excellent command of English and French, both oral and written.
*   Knowledge of SAP software is an asset.
*   Knowledge of the dental industry is an asset.

**Patterson n’est pas juste un simple lieu de travail, c’est un partenaire qui se soucie de votre succès.** L’une des marques distinctives de Patterson, ce sont les personnes de talent qui incarnent notre culture ̶ être axés sur les gens, en constante évolution et centrés sur les résultats. La croissance professionnelle abonde dans cet environnement de travail motivant. Nous reconnaissons l’apport positif de la diversité des talents et des expériences de nos employés et nous croyons qu’ils bâtissent une organisation plus forte et prospère. **Résumé du poste** Le ou la représentant(e) du service à la clientèle sera chargé(e) d’offrir à nos clients et de maintenir un niveau de service professionnel en répondant aux demandes de manière courtoise et utile. Le ou la titulaire de ce poste aidera les clients à déterminer leurs besoins professionnels au moment de recevoir ou de faire des appels téléphoniques. **Fonctions essentielles**

*   Répondre aux demandes des clients et du personnel de vente.
*   Déterminer les besoins professionnels d’un client au moment de recevoir ou de faire un appel.
*   Bonifier les commandes téléphoniques.
*   Présenter et faire la promotion de nouveaux produits durant l’appel.
*   Effectuer des recherches et résoudre les problèmes de marchandises des clients sous la supervision du ou de la représentant(e) principal(e) du service à la clientèle.
*   Appuyer et prendre part à des campagnes et des promotions lancées par le service du marketing, la région et/ou la succursale.
*   Exécuter les autres tâches qui lui sont confiées.

**Formation et compétences**

*   Diplôme d’études secondaires ou toute autre expérience pertinente.
*   Expérience préalable en service à la clientèle requise, ainsi que d'excellentes aptitudes en communication téléphonique/verbale et des compétences organisationnelles.
*   Capacité à aider les gens en faisant preuve de sensibilité, de tact, de diplomatie et de professionnalisme en tout temps.
*   Maîtrise de la suite Microsoft Office.
*   Excellente maîtrise de l’anglais et du français, tant à l'oral qu'à l'écrit.
*   Connaissance du logiciel SAP un atout.
*   Connaissance de l'industrie dentaire un atout.

Customer Service Rep I

**Work Location:** Ottawa, Ontario, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: **Department Overview:** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. In This Role, You Will:

*   Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
*   Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
*   Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
*   Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
*   Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
*   Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
*   Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
*   Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

*   High School diploma and/or 1+ years of relevant experience
*   Undergraduate degree or equivalent is an asset.
*   Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
*   Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
*   A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
*   A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec Only): Sans Objet

Customer Experience Associate

**Company Description** At**Kenny U-Pull**, we take pride in giving used vehicles a second life. Our**27 auto recycling yards**across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! Kenny U-Pull is a division of**American Iron & Metal (AIM)**, a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales. **What we offer:**

*   A competitive wage starting at $18.00/hr+semi-annual bonus of up to 3.75%
*   Permanent position
*   AIM Tuition Assistance Program
*   Vacation
*   A boot voucher on your first day
*   Exclusive employee discounts on parts from any Kenny U-Pull yard

Job Description We are currently seeking a motivated individual to join our team in Ottawa, ON. As a**Cashier**, you will play a vital role in our daily operations by assisting in the retail sales and overall operations. This position offers an exciting opportunity for individuals who are passionate about automobiles, enjoy hands-on work and providing exceptional customer service. **What you’re responsible for:**

*   Answering customers questions and providing advice on products and services
*   Operating the cash register and carrying out day-to-day transactions 
*   Stocking and organizing inventory on shelves in the store
*   Helping to keep the store, parking lot and occasionally the yard, tidy and clean
*   Performing transactions related to the purchase of vehicles
*   Assisting with administrative or production tasks

Qualifications **To join our team:**

*   Previous cashier or retail experience preferred
*   Strong customer service skills with a positive attitude
*   Excellent communication and interpersonal skills
*   Ability to multitask in a fast-paced environment
*   Basic math skills and proficiency with cash handling
*   Physical stamina and ability to lift heavy objects (up to 30 pounds)
*   Must be reliable, punctual, and able to work weekends

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Latest Remote Jobs inOttawa, Ontario·Customer Service

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