At Varicent, We’re Not Just Transforming The Sales Performance Management (SPM) Market—we’re Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of Innovation, Celebrated As a Market Leader In The 2025 Forrester Wave Report For SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, And G2. Our Solutions Are Trusted By a Diverse Range Of Global Industry Leaders Like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker And Hundreds More. Here’s Why You’ll Thrive At Varicent

*   Innovate with Purpose: Build impactful solutions for customers worldwide.
*   Join Excellence: Work in a diverse, collaborative, and innovative team.
*   Shape the Future: Lead in redefining revenue optimization.
*   Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success! We are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), Enterprise. As a CSM, you will report into one of our Directors of Customer Success and will assist customers in the realization of business value by leveraging Varicent’s tools. We’re looking for someone who has a deep understanding of customer engagement for SaaS solutions. The CSM, Enterprise role will collaboratively drive success planning, adoption, change management, renewal, and expansion activities (both existing and growth products) with key Business Decision Makers and through Technical Decision Makers while helping to reduce implementation risk, drive usage of existing products, identify opportunities in her/his accounts for expansion, and document/track value realized throughout the lifecycle. **What You'll Do** The Customer Success Manager, Enterprise role will enable our customers to realize business value from their investment and make our customers passionate advocates of Varicent – both our company and our products. Key responsibilities include:

*   Serve as the main point of contact and liaison between customers and Varicent
*   Represent the voice of the customer (customer advocacy) to provide input into core Product, Marketing, and Sales processes
*   Lead renewals and proactively identify expansion opportunities in each account to drive value both for the customer and for Varicent
*   Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them
*   Manage “success planning” at the program level by identifying, aligning on, and progressing key business priorities at each account, driving value realization across your portfolio of customers
*   Be accountable to drive high usage of Varicent products within customers by driving the creation and execution of a thorough and action-oriented adoption plan
*   Develop and leverage deep functional Varicent product expertise to increase the customer’s usage
*   Build, maintain and leverage strong relationships with Business Decision Makers and Technical Decision Makers within each customer to influence solution adoption, create strong support for new opportunities, and secure their willingness to advocate on Varicent’s behalf
*   Engage with your customer early in their lifecycle from onboarding through value realization – providing implementation oversight, change management coaching, success planning, and future vision setting with customers
*   Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Varicent teams and be highly connected to Varicent SMEs throughout the customer’s lifecycle

**What You'll Bring**

*   5+ years of experience in Customer Success or Account Management in a SaaS or software company, particularly handling large enterprise accounts
*   Passionate about the future of work, and positively impacting the working lives of people in large organizations
*   Team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty
*   Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
*   Demonstrated ability to work independently while building strategic success plans to ensure the success of your customers and Varicent, and execute on the plan through well-defined tactics
*   Proven ability to map the customer’s business process to product capabilities
*   Strong interpersonal skills that establish trusted advisor relationships with customers
*   Strong organizational/time management skills and the ability to manage multiple projects and/or a program simultaneously
*   Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, ChurnZero, etc.
*   Adaptable mindset, able to operate effectively with change
*   Driven, self-motivated, enthusiastic, with a “can do” attitude
*   Experience negotiating contracts and managing large renewals
*   Cultural awareness and appreciation for diversity
*   Bachelor’s degree with Information Technology/Business/Finance focus preferred
*   Willingness to travel up to 10%

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Customer Success Manager

**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. **Who We Are**

*   We love books and all things beautiful
*   We are Canada’s Cultural Department Store
*   Books are our heart and our soul and Great Books are JUST the Beginning…

**We Play By The Following Rules**

*   We exist to add joy to our customers’ lives each and every time they interact with us and our products
*   Our job is to create joyful moments for our customers
*   We treat each other the way we’d treat a valued friend
*   We inspire each other to do our best work
*   We seek to ignite creativity and innovation every day
*   We give back to the communities in which we operate

**Job Description** MISSION The Retail Analyst is accountable for supporting Indigo’s strategic objectives by providing in-depth business analysis to identify opportunities to improve sales, margin, and profitability while balancing the stores' operational and customer experience requirements. KEY PERFORMANCE METRICS

*   Store Variance to Forecasted Drivers, including Retail Revenue, Inbound, Omni Orders
*   Store Variance to Planned Wage Ratio and Average Wage
*   EBITDA
*   Indigo Help Service Level Agreements (SLAs)

**Key Accountabilities** Functional

*   Budgeting:

*   Create accurate pre-season budgets and in-season forecasts using historical analysis and industry research, with a focus on the impact on EBITDA as well as Net Promoter Score (NPS)
*   Support other SMEs in the creation of Retail Operating Expenditure (OPEX) budgets and facilities budgets

*   Modelling:

*   Create and continuously evolve labour models for small format and large format stores to ensure efficient use of labour while maintaining operational and customer experience standards
*   Create and constantly evolve store development financial models to determine the most profitable product mix and resulting budgets for new, renovation and relocation stores, with significant impact on budget and limited time to pay back
*   Utilize customer data to assess over and under-performance across the store base

*   Analytics:

*   Design both standard and event reporting, which supports the field leadership and stores in driving KPI performance and managing expenses in line with balanced scorecard expectations
*   Monitor and analyze reporting to identify business opportunities and present these findings weekly
*   Deliver timely and accurate daily, weekly, and monthly reporting to end users
*   Provide analysis on customer data to support initiatives which drive traffic, retain or grow customer base

*   Ensure continuity of data projections across the organization by partnering cross-functionally to facilitate the compilation of knowledge from department SMEs to arrive at accurate data projections training:

*   Develop training resources to ensure store teams are fluent at using the reports available to them to drive KPI performance and manage expenses

*   Support the drive for a customer-centric culture within stores and the home office by consistently modelling customer-focused behaviour, integrating customer needs into decision-making, and proactively anticipating and addressing customer expectations.
*   Identify and communicate continuous improvement opportunities, challenge the status quo, and proactively resolve issues across all systems and functions within the area of responsibility.

People

*   Actively seek out opinions to promote a culture where the views and voices of all teams are heard and valued.
*   Offer support and constructive feedback to peers to encourage growth and collaboration.
*   Collaborate with others to drive flexible and iterative solutions quickly and easily
*   .Share technical expertise while continuously learning from others
*   Help team members understand the impact of their contributions and proactively engage other functions to gather input and drive alignment

Cultural

*   Model Indigo’s beliefs and convey a positive image in everything you do
*   Celebrate the diversity of thought and have an open mindset
*   Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
*   Embrace, champion, and influence change through your team and/or the organization

KEY RELATIONSHIPS **Internal**

*   Chief Customer Officer, SVP Retail, Regional Directors and Store Leadership teams
*   Human Resources team
*   Total Rewards team
*   Employee Communications team
*   Accounting team
*   Business Intelligence, Customer Insights teams
*   Merchandise and Planning teams

**External**

*   Vendors

**Qualifications** Work Experience / Education / Certifications

*   University degree in the field of Business or Finance
*   3-5 years of experience in a Retail Analytics role

Competencies / Skills / Attributes

*   Strong critical thinking, analytical and problem-solving skills with a strong understanding of statistics and math
*   Strong financial modelling and analysis skills
*   Proficient in data management: ability to create effective financial and operational solutions from large data sets using Excel and various databases
*   Communicate effectively financial results/opportunities to both financial savvy and non-financial users
*   Strong background in operational processes, with the ability to align financial and operational strategies for improved performance
*   Excellent verbal and written skills to be able to communicate effectively to both a technical and business audience
*   Manage competing priorities, meet deadlines, and adapt to dynamic work environments.
*   Strong team player, able to collaborate effectively with cross-functional teams to achieve organizational goals

**Additional Information** At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. **WELCOME HOME**

Retail Analyst

Location: CGT **Address** 250 Bowie Avenue Toronto, Ontario M6E 4Y2 Canada **Job Title** Coordinator, Sourcing Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. **Position Overview** The Sourcing Coordinator plays a crucial role in streamlining operations, ensuring data accuracy, and improving efficiency within the sourcing team. This role supports vendor management, material sourcing processes, and cross-functional coordination to enhance communication and workflow. By consolidating administrative and coordination-heavy tasks, the Sourcing Coordinator enables team members to focus on strategic sourcing, supplier relationship management, and cost optimization. **What You’ll Do**

*   Manage and consolidate transfer approvals, prepayment processes, and monthly reservations to ensure seamless operations.
*   Oversee vendor modifications, non-trade vendor setups, and raw material updates to maintain supplier data integrity.
*   Support vendor onboarding by working with the Masterdata team to facilitate new supplier setups.
*   Maintain and update supply chain mapping files, ensuring accurate tracking of vendor performance, compliance documents, and sourcing data.
*   Monitor and report on Work-in-Progress (WIP), offshore receiving, and task completion metrics.
*   Ensure accurate data entry and updates in key systems such as D365, Excel, and Lightsource.
*   Update lead times, costs, minimums, capacity, and purchasing terms to reflect the latest supplier agreements.
*   Perform quality checks to reduce errors in vendor and raw material data.
*   Serve as the central point of contact for cross-functional coordination, ensuring seamless communication between sourcing, procurement, and offshore teams.
*   Prepare SBR scorecards by gathering input from various stakeholders and compiling performance reports.

**Let's Talk About You**

*   1–3 years of experience in Sourcing, Procurement, Supply Chain, or a related field.
*   Previous exposure to vendor management, data entry, and administrative coordination in a sourcing or procurement environment.
*   Experience working with ERP systems (e.g., D365) and supply chain tracking tools (e.g., Lightsource, Excel) is an asset.
*   Strong organizational and multitasking abilities to manage multiple priorities.
*   Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
*   Excellent attention to detail with a focus on data accuracy and process improvement.
*   Strong communication skills for engaging with vendors and cross-functional teams.
*   Ability to work effectively in a fast-paced environment with tight deadlines.

**What’s in it For You?**

*   A company built on Canadian roots and heritage
*   Your work is recognized with a comprehensive and competitive Total Rewards Program
*   Opportunities for career growth through numerous internal and external programs
*   Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
*   Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
*   Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
*   Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

Coordinator, Sourcing

**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. **Who We Are**

*   We love books and all things beautiful
*   We are Canada’s Cultural Department Store
*   Books are our heart and our soul and Great Books are JUST the Beginning…

**We Play By The Following Rules**

*   We exist to add joy to our customers’ lives each and every time they interact with us and our products
*   Our job is to create joyful moments for our customers
*   We treat each other the way we’d treat a valued friend
*   We inspire each other to do our best work
*   We seek to ignite creativity and innovation every day
*   We give back to the communities in which we operate

**Job Description** MISSION The Coordinator, Indigo Marketing supports the strategy, planning, implementation and execution of Indigo’s customer-centric marketing programs to drive growth, traffic and brand affinity for Indigo, with a particular focus on supporting growth of the kids’ business (book and toy). **KEY PERFORMANCE METRICS**

*   Retail traffic to deliver sales
*   Online traffic to deliver sales
*   Successful delivery and execution of marketing plans (including planning, analysis & insight)
*   Customer engagement and growth
*   Budget tracking
*   Identification as a valued partner – internal and external
*   Contribute to market share growth in Kids’ Books
*   Increase Kids’ Event engagement as measured by store average reported attendees or event reservations
*   Increase plumTeacher engagement as measured by active email accounts

**Key Accountabilities** Functional

*   Support the execution of Kids Marketing programs and campaigns across trade and GM businesses
*   Support cross-functional ideation process for creative marketing campaigns
*   Support 360 marketing plans, including cross-functional projects that touch the kids’ business
*   Support mass marketing briefs with creative studio and cross functional marketing team including work-back schedules, creative and approval processes
*   Review creative and copy decks to ensure brand adherence and guidelines are met across multiple channels
*   Collaborate with internal and external partners, including creative, retail operations, merchants, vendors & publishers and events, to ensure alignment and integration of all customer touch points
*   Support on key communications for retail teams
*   Support on key marketing insights for postmortems for each Indigokids campaign
*   Support on budget tracking & management
*   Proactively identify and anticipate customer expectations and needs

People

*   Collaborate with others to drive flexible and iterative solutions, quickly and easily
*   Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
*   Develop positive and productive peer relationships
*   Help others see the impacts of their efforts and proactively engage other functions to get input
*   Encourage others to freely share their point of view and be open to feedback
*   Help celebrate the success of their peers and team
*   Understand and follow Indigo’s core HR process

Cultural

*   Model Indigo’s beliefs and convey a positive image in everything you do
*   Celebrate the diversity of thought and have an open mindset
*   Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
*   Embrace, champion, and influence change through your team and/or the organization

**SCOPE** Reports to: Manager, Brand Marketing **KEY RELATIONSHIPSInternal**

*   Cross-functional Marketing (Digital Marketing, PR, Loyalty)
*   Merchants & Planning
*   Indigo Creative Studio
*   Retail Operations & Events

**Qualifications** Work Experience / Education / Certifications

*   Bachelor’s Degree (Business Management, Marketing, or equivalent experience)
*   1-2 years of experience in Marketing

Competencies / Skills / Attributes

*   Strong interpersonal skills, one who thrives in an environment based on teamwork and the ability to understand the impact of one’s actions on another team, individual or process
*   Positive attitude with a high degree of self-motivation and dynamism
*   Desire to continuously learn and improve what and how we do
*   Passionate about all thing books
*   Excellent written and verbal communication skills
*   Strong analytical skills, both quantitative and qualitative
*   Love of consumer-facing businesses and a strong interest and passion for retail, marketing and eCommerce industry

**Additional Information** At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. **WELCOME HOME**

Marketing Coordinator

**About FreshBooks** FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With FreshBooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best—growing their businesses. At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments—remote, hybrid, and in-office—all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on small business owners and accountants. The Opportunity - Sales Development Representative As a Sales Development Representative, you will be responsible for the full sales cycle from managing leads to closing FreshBooks in-market plans from the inbound phone, chats and meetings. In addition, you will work closely with the Support Accountant Channel and Product Team to close high-value accounts together. NOTE: This role is **hybrid**, meaning the team comes together in the office up to twice a week. **What You'll Do As a Sales Development Representative**

*   Proactively reach out to customers with a minimum of 40 calls per day.
*   Manage up to 25 hours per week on inbound chat inquiries.
*   Be responsible for a full sales cycle, driving new customer acquisition by closing in-market FreshBooks plans daily to achieve individual MRR quotas.
*   Qualify inbound leads generated from support tickets and internal marketing efforts, closing opportunities with new customers or passing them to the Upsell team.
*   Ensure all administrative tasks and cadences are accurate and up to date.
*   Effectively utilize Salesforce.com to accurately forecast pipeline creation and pipeline acceptance.
*   Build and maintain strong relationships with the customer support team and collaborate on customer engagement.
*   Meet or exceed assigned performance targets, including calls and leads generated per day.

**What You'll Bring To The Role**

*   Experience in customer-facing roles such as support, sales, hospitality, or communications.
*   Open to feedback and coaching, with an eagerness to grow as a Tech Sales Professional.
*   Comfortable with speaking to potential customers.
*   Strong communication skills to engage effectively with customers and colleagues.
*   Organized, proactive, and outgoing with a passion for building relationships.
*   Goal-oriented and motivated by success, with a desire to grow your career in sales and achieve measurable results.
*   Tech proficiency including writing emails, scheduling meetings, creating slide decks and other technical administrative tasks.

**You'll Stand Out If You Bring Experience In**

*   Experience in any type of sales, whether it's door-to-door, cold calling, or other forms of outreach.
*   Previous experience working with a SaaS company is a plus.
*   Familiarity with CRM tools such as Salesforce or HubSpot.
*   Understanding of the financial industry with an interest in data and numbers.

Why FreshBooks? At FreshBooks, every team member knows their voice is heard and their contributions matter, making a difference in the lives of millions of small business owners and accountants worldwide. Grow your career, work on projects that excite you, and thrive in a supportive and collaborative environment. Perks & Benefits

*   🩺 Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
*   📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
*   🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office. We are committed to creating supportive and flexible environments to support the best interests of the team, collaboration, and mental well-being.
*   🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
*   🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Closing Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at accessibility@freshbooks.com.

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