**Job Title**: Senior Onboarding Specialist **Department**: Customer Success **Reports To**: Manager of Onboarding and Implementation **Job Status**: Full-Time (Salaried) **Work Location:** Remote (Canada) **About Kindsight**: Kindsight delivers what has never been possible in the nonprofit world: A Fundraising Intelligence platform that incorporates big data, AI, and automation to power modern fundraising. Kindsight is the combination of three companies: iWave, UC Innovation (maker of ascend CRM), and NonprofitOS. Kindsight offers the most comprehensive and innovative advancement and fundraising CRM through ascend, which is enhanced with rich data and insights offered by iWave and the revolutionary AI content creation functionality of NonprofitOS. Kindsight drives efficiency, productivity, and impact for nonprofit, education, and healthcare organizations, and empowers them to have the right conversation, with the right donor, at the right time—every time. **Position Summary:** The Senior Onboarding Specialist plays a key role in shaping the customer onboarding experience for our iwave and engage platforms. This role not only ensures a seamless and value-driven onboarding process but also leads the development of scalable training programs and educational content that empower customers to become confident, long-term users. This person will serve as a subject matter expert in customer education and product adoption strategies, collaborating with cross-functional teams to drive engagement, reduce time-to-value, reduce onboarding risks, and promote long-term success leading to higher customer retention. The ideal candidate brings strong experience in SaaS onboarding and customer education, exceptional communication skills, and a passion for building customer-centric content and training programs in a Learning Management System. This position will also provide mentorship to junior onboarding specialists and contribute to continuous improvements in process and resource development. **What You’ll Do:**

*   Customer Onboarding: Plan and facilitate the onboarding process for new customers,

including scheduling, preparing material, and providing clear guidance on product adoption, setup, configuration, and integrations. Ensure customers can successfully adopt and utilize theiwaveand engage products, and any new product offerings.

*   Onboarding Support: Work directly with customers to answer questions, troubleshoot

basic technical issues, and provide step-by-step support during their onboarding journey.

*   Training and Documentation: Deliver tailored training sessions, webinars, and create

customer-facing documentation to help customers quickly gain proficiency with the platforms.

*   Collaboration: Collaborate with the Onboarding Team Lead and other cross-functional

teams (Sales, Product, Customer Success) to ensure the onboarding experience is seamless and aligned with the customer’s needs and organizational goals.

*   Customer Health Monitoring: Proactively monitor user adoption during the onboarding

phase, while identifying any potential churn risks or upsell opportunities.

*   Continuous Improvement: Provide feedback on onboarding processes and tools to help

refine and improve the customer experience. Contribute to the development of onboarding materials and standard operating procedures based on customer needs and challenges.

*   Metrics Tracking: Support tracking key metrics such as time-to-value, customer

adoption, and engagement to inform process improvements and enhance the onboarding journey. Customer Onboarding & Strategic Enablement

*   Lead onboarding initiatives for customer accounts, ensuring alignment with customer

goals and timelines.

*   Drive customer adoption and time-to-value by providing expert guidance on platform

setup, integrations, and best practices.

*   Track key performance indicators such as onboarding success rate, time-to-value,

training attendance, and content engagement.

*   Use data-driven insights to continuously refine onboarding workflows, training content,

and user enablement strategies. Training & Content Creation

*   Design, deliver, and continuously improve scalable customer training programs,

including virtual sessions, on-demand videos, webinars, onboarding guides, articles and internal SOPs.

*   Develop learning paths for various customer products (e.g. iwave and engage) to

enhance product proficiency.

*   Collaborate with Product Marketing and Product Management to ensure training content

reflects product capabilities and messaging.

*   Work collaboratively with the Manager of Onboarding to implement a content

management system (LMS or knowledge base) to support scalable customer education.

*   Contribute to onboarding team strategy and scaling efforts through process

documentation and playbooks. Cross-Functional Collaboration

*   Partner with Sales, Product, Customer Success, and Support to ensure a cohesive and

consistent customer onboarding and education experience.

*   Provide insights from onboarding and training programs to influence product

development, customer communications, and retention strategies. **What We’re Looking For:**

*   Experience: 3–6 years in SaaS onboarding, implementation, or customer education

**Experience In a Senior Or Strategic Role Is Preferred.**

*   Training & Content Development: Proven experience in developing and delivering

effective customer training programs. Strong instructional design and content creation skills.

*   Communication Skills: Exceptional presentation, facilitation, and written

communication skills. Ability to simplify complex ideas for various audiences.

*   Technical Proficiency: Comfort with platform configuration, integrations, and basic

troubleshooting. Experience with tools like Salesforce, LMS platforms, Scribe, Gainsight, or similar is a strong asset.

*   Customer-Centric Mindset: A passion for customer success and a proactive, problem-

solving approach to addressing customer needs and helping them achieve their goals with our products.

*   Project Management: Ability to manage multiple initiatives and priorities with attention

to detail and strong follow-through.

*   Collaboration: Adept at working cross-functionally and influencing without authority
*   Education: Bachelors degree in Business, Education, Communications, or a related

field preferred, or equivalent work experience in a SaaS environment. Powered by JazzHR 0bkbgocq5C

Senior Onboarding Specialist

**Position: Project ManagerLocation:** Toronto, ON

**Salary:** $150,000 - $180,000

**Overview:**

A leading General Contractor specializing in high-rise construction projects is actively seeking an experienced Project Manager to join its dynamic team in Toronto. This position offers a competitive salary range of $150,000 - $180,000, along with a comprehensive benefits package.

**Why Join?**

*   **Company Culture:** Join a thriving team known for its excellence in high-rise project delivery and a robust project pipeline.
*   **Career Advancement:** Seize the opportunity to progress into a leadership role while working on high-profile projects in the high-rise construction sector.
*   **Compensation Package:** Enjoy a competitive salary, along with a comprehensive benefits package that includes performance-based incentives.
*   **Opportunity for Growth:** Contribute to impactful high-rise projects and advance your career through continuous learning and skill development.

**Responsibilities:**

*   Develop and manage the project schedule, ensuring adherence throughout the high-rise construction lifecycle.
*   Collaborate with the Project Management team, providing regular updates on project status, potential delays, and scope changes.
*   Lead and manage a dedicated project team, ensuring projects are delivered on time, within scope, and within budget.
*   Engage in the coordination of trades and subcontractors, fostering strong relationships to optimize project efficiency and mitigate issues.
*   Ensure compliance with safety regulations and quality standards on site.
*   Actively monitor project progress and resolve issues as they arise to maintain workflow and meet project objectives.

**Skills and Experience:**

*   **Construction Expertise:** Demonstrated experience in managing high-rise construction projects, from initiation to completion.
*   **Leadership:** Proven ability to lead and manage project teams effectively, ensuring that projects meet set goals and deadlines.
*   **Communication:** Strong communication skills to liaise with internal teams, clients, stakeholders, and trades effectively.
*   **Experience:** Minimum of 8+ years in a project management role within the construction industry, particularly with high-rise or residential/commercial construction.
*   **Education:** Post-secondary degree or diploma in construction management, civil engineering, architecture, or a related field.

**Extra Consideration will be given to candidates with experience in:**

*   Project Management, High-Rise Construction, Scheduling, Coordination of Trades, Commercial and Residential Projects, New Build, Renovations, and Safety Compliance.

Project Manager

**About Us** At DNAstack, our mission is to power precision medicine by building software that breaks down barriers to responsible biomedical data sharing, discovery, and analysis. We develop cutting-edge technologies and industry standards to help researchers and clinicians analyze sequencing data and make faster, more accurate diagnoses. Our platform supports national and international networks tackling rare disease, cancer, infectious disease, and more. We’re a small but mighty startup team working at the intersection of bioinformatics, cloud computing, and open science. The Role We’re looking for a proactive, detail-oriented Operations Associate to help power the engine behind DNAstack’s growth. Reporting to the Senior Manager of Operations, you’ll own day-to-day operations that keep our team organized, connected, and growing — managing our Toronto office, supporting finance and HR functions, coordinating company-wide programs and events, and continuously improving how we work. You’ll collaborate across teams, lead projects end-to-end, and help shape a vibrant, efficient workplace. Although DNAstack is a remote-first company, this role is hybrid. We’re looking for someone based in Toronto who can join us onsite 3 to 4 times per month, and additionally as needed. You’ll thrive in this role if you have at least four years of experience in operations or administration, are process-driven and detail-oriented, communicate clearly, take initiative without being prompted, and enjoy collaborating closely with others. What You’ll Be Doing Roles and Responsibilities

*   Office and Operations Management

*   Manage the Toronto office, including handling mail, shipments (e.g., welcome kits), supplies, branded merchandise, room bookings, and sourcing new office space as needed. This role requires someone based in Toronto who can be onsite 3 to 4 times per month, and additionally as needed
*   Track and manage team equipment, office supplies, and other key assets
*   Respond to employee requests, including T4s, employment letters, and other documentation needs
*   Assist in planning, drafting, and implementing new processes to improve team efficiency

*   Finance and Administration

*   Manage purchasing, payments, invoicing, payroll coordination, receipt submissions, and expense tracking
*   Support financial reporting efforts for key government projects in collaboration with the Finance Team

*   Organizational Programs

*   Coordinate cross-team organizational processes, including annual performance reviews, holiday closures, team engagement surveys, and access reviews

*   Culture and Engagement

*   Plan and execute monthly socials (in-person and virtual)
*   Organize major company events, including collaboration days, the year-end party, summer socials, leadership retreats and more
*   Lead DNAstack’s Culture Committee, employee recognition program and speaker series program

*   Recruitment and Onboarding

*   Support talent recruitment by leading outreach, screening interviews, and scheduling the interview process in collaboration with Team Leads
*   Coordinate onboarding and offboarding for all employees, as well as independent contractors

*   Internal Communications and Meetings

*   Organize key team meetings (e.g., All Staff, Team Leads), including agenda development, presentation coordination, minute-taking, and action tracking

*   Special Projects

*   Support the coordination and implementation of special projects and initiatives
*   Perform additional operational and administrative duties as assigned

What We’re Looking For

*   Undergraduate degree
*   4+ years of experience in administration or operations
*   Based in the Greater Toronto Area (GTA), available to be onsite 3 to 4 times per month, with additional availability as needed, including occasional evening commitments
*   Strong administrative and organizational skills
*   Flexibility and adaptability to thrive in a dynamic, fast-paced startup environment
*   Exceptional attention to detail with a habit of double-checking your work
*   Excellent communication and presentation skills
*   A self-starter who takes initiative, thrives in ambiguity, and owns processes and projects end-to-end
*   Strong interpersonal skills and a collaborative, team-first approach
*   Tech-savvy and proactive in streamlining and automating processes, with strong proficiency in GSuite, Slack, project management and HRIS platforms
*   Reliable, solutions-oriented, and committed to continuous improvement and a growth mindset

Nice to Have

*   Relevant administrative degrees and/or certifications
*   Experience in a startup environment or in a technology or life sciences company

Why Join DNAstack?

*   Work on meaningful projects that help improve patient outcomes
*   Be part of a collaborative, mission-driven team in a growing startup
*   Flexible hours and remote-friendly culture
*   Competitive salary, benefits, and stock options
*   Opportunity to contribute to open science and global data-sharing efforts

Let’s Talk If this role sounds like a fit—and you’re excited to help shape the future of genomic therapies—we’d love to hear from you. Send us your resume and a short note about why you’re interested. Powered by JazzHR KFr3u8onAJ

Operations Associate

**At Coast Capital, we’re not dreaming about a better future, we’re building one.** As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too. Project Manager May 16, 2025 **Location(s):** Surrey, Vancouver - Lower Mainland or Toronto - GTA **Job Type:** Full-Time - PERMANENT **myWork Program:** In-person, Hybrid **Starting Salary Range:** $95,900 to $124,700 **Background Screening Requirement:**

*   Enhanced Criminal Record Check
*   Credit Check
*   Identity Verification
*   Employment Verification
*   References

**Job Purpose** As the Project Manager, you will support the achievement of business strategies by planning and managing complex projects involving multiple business units with multiple dependencies and stakeholders. Identify and proactively manage risks and issues. **Accountabilities**

*   Provides formalized direction and leadership to assigned project team(s) and provides feedback on the performance of project team members.
*   Maintains an understanding of the corporate strategies, goals, and objectives to ensure consistency and alignment.
*   Determines project structure, identifies required skills, knowledge and abilities and defines roles and responsibilities of project team members. Develops related project documentation.
*   Manages project plans: tracks, monitors, and communicates project progress, requirements, quality measures, controls scope, and change control processes.
*   Motivates and manages diverse project teams (internal & external) and situations to successfully complete assigned projects on time and within budget.
*   Communications: Strong communication skills to effectively communicate project objectives, requirements, expectations, concepts, and progress to the team, project sponsor, steering committee, senior management and stakeholders as required.
*   Develops sufficient technical and business knowledge to manage the assigned project(s) effectively. Responsible for evaluating the feasibility of the project.
*   Through continuing education, maintain a strong understanding of current project management practices, tools, and skills.

**Skills & Qualifications**

*   Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study. PMP Certification.
*   Minimum 7 – 9 Years of Job-Related Experience
*   Experience with Waterfall methodology
*   Knowledge and application of formal project management methodologies and Software Development Life Cycle.
*   Expert knowledge of MS Project
*   Knowledge of business processes, practices, and systems, preferably in the financial services industry.
*   Capable of managing a broad spectrum of projects, including Strategic Corporate Initiatives, IT Projects, and Business Projects.
*   Advanced skills using the MS Office Suite and Visio.
*   Excellent verbal and written communication skills, including professional quality reports, analytical documents and business cases.
*   Ability to effectively manage multiple projects of varying complexity within set timelines.
*   Well-developed negotiation and mediation skills in planning, budgeting, resource acquisition and management.
*   Strong interpersonal skills and the ability to work with all levels of management and staff
*   Conflict resolution skills for project-related issues

**Equity, Diversity & Inclusion at Coast Capital** Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs. **Why join Coast Capital Savings?**

*   Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
*   Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
*   A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
*   Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
*   Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
*   Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
*   Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
*   Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
*   An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
*   We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
*   Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

**Job DescriptionCandidates must be currently located in the Greater Toronto area (GTA) and be able to work on-site at the Retailer location in Etobicoke on a regular basis as requiredPlease note this is a one year fixed term contract role** NielsenIQ works together with our many Retailer Clients to cultivate value-added partnership relationships. The goal is to become the primary and leading source of business insights for Retailers. As an Executive Analyst, you will be responsible for driving client value through engagement, understanding and implementing key priorities and business objectives. You will be responsible for coaching the Analyst team to derive insightful analysis and recommendations that will help the Retailer achieve its’ business goals. You will be charged with developing a strong understanding of client strategy and business priorities and engage all NielsenIQ services and analytic teams to assist in addressing those business issues. You will be exposed to all facets of the Retailer and will work within a team environment where you will develop solid relationships with your own team and within the client organization. You will act as a liaison between NielsenIQ and the Retailer, as well as project lead on various initiatives. The ideal candidate will have:

*   Post secondary degree in Business or a related field
*   5+ years of research/analytical experience within the CPG/Retail industries
*   Strong presentation and communication skills with Senior Leaders at the client
*   Strong relationship building/management skills
*   Demonstrated analytical skills with a proven ability to interpret and integrate data to provide actionable Retailer focused recommendations
*   Working knowledge of NielsenIQ products and services an asset
*   Previous experience coaching and mentoring team members an asset

**Additional InformationOur Benefits**

*   Flexible working environment
*   Volunteer time off
*   LinkedIn Learning
*   Employee-Assistance-Program (EAP)

**About NIQ** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook **Our commitment to Diversity, Equity, and Inclusion** NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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