**Job Description** Our ideal candidate cares about the customer experience, is a trusted advisor to the business, and is passionate about eCommerce. In this role, you will collaborate closely with a team of talented in-house developers to deliver features and initiatives that enhance the customer experience and capture emerging trends in the eCommerce space. We’re seeking an organized and analytical individual to help improve the customer experience and increase the conversion rate of traffic on our eCommerce website. You’re a team player who will work directly with the marketing, development, creative, product and customer service teams to develop a feature roadmap with the aim of boosting conversion, user acquisition and retention. You understand that eCommerce is part art and part science. You have an eye for the aesthetic but understand how to leverage data to make informed decisions for the website. **What You’ll Do**

*   Analyze opportunities, lead development of, and maintain eCommerce feature roadmap in line with business priorities and customer insights
*   Own the daily e-commerce operations, including site content optimization and merchandising to ensure a seamless customer experience and help increase customer conversion and repeat purchases
*   Optimize site usability to deliver a seamless and engaging user experience by conducting frequent audits, visual merchandising, and analysis on top search terms
*   Conduct SEO audits and page speed insights analysis of key pages, identifying key opportunities, developing plans to action, and organizing the team to execute
*   Review and approve product launches and removals, web features, promotional changes, and any visual assets for eCommerce to ensure consistent messaging and functionality across the site
*   Create, manage, and deliver data-driven site merchandising strategies to increase overall product discovery by creating customer-centric mobile first merchandising decisions
*   Own product set-up and product catalogues and ensure that content, imagery, promotions, and data are accurate and compelling on site
*   Use data and insights to recommend eCommerce and conversion rate optimizations, including ratings and reviews, merchandising, promotions, and availability.
*   Oversee management of team of developers and UX/UI designers, including optimizing projects based on skillset and their areas of development as well as prioritization of projects to the business, monitoring progress and completion of tasks, and reviewing output to ensure accuracy
*   Collaborate cross-functionally including with marketing, sales, creative, product, and customer service teams to improve user interface and customer experience, and to ensure all business requirements are met on website
*   Scope and problem solve new features and initiatives to understand critical details and path of execution for developers
*   Be primary point of contact with Shopify and other key vendors to stay up-to-date on critical features and launches
*   Increase user satisfaction and drive engagement through continuous site enhancements. For A/B testing, determine testing criteria and work with developers to deploy tests, understanding the technical impact of testing on site performance and minimizing any negative impact. Communicate testing results, insights, and recommendations to stakeholders to drive iterative improvements.
*   Develop bi-weekly reports on performance to share across other departments
*   Execute ongoing competitive analysis and benchmarking as well as recommended strategies and tactics to improve the online experience

**Who You Are**

*   Bachelor’s Degree in Business, Marketing, Information Technology or the equivalent experience demonstrated by progressive responsibilities
*   3-5 years of eCommerce experience
*   Hands-on experience with CMS (i.e., Shopify, Salesforce, etc.), Google Analytics, Hotjar, SEO
*   Experience building and adjusting a development roadmap
*   Experience with product page and landing page optimization for improved conversion
*   Excellent analytical skills with strong ability to make data-driven decisions
*   Excellent project management, technical, problem-solving, presentation, written and verbal communication skills
*   Detail oriented, highly organized and able to prioritize multiple projects in fast paced work environment with changing priorities and strict deadlines
*   Strong communication and collaboration skills. You have experience managing projects that have multiple stakeholders, and keeping them informed and aligned. You help "connect the dots" between technical and non-technical teams, remain open to ideas from other leads, and speak up whenever you anticipate roadblocks
*   Must be able to work in a collaborative and results-oriented team environment
*   People management experience considered an asset
*   Background in experimentation software setting up, executing, monitoring and reporting on A/B tests considered an asset
*   Intellectual curiosity, creativity, and a drive to always improve
*   Attention to detail: Patience, laser-focus, and an ability to look at your own work with an objective eye

**About Us** Casper Canada is a leading sleep company that initially launched in the US in 2014 with one perfect mattress sold directly to consumers. Its product line of obsessively engineered sleep products has expanded to include sheets, pillows, bed frames, and a dog mattress that are sold online and in stores. In 2023, Casper Canada joined Sleep Country Canada's family of brands where our small and highly collaborative team continues to grow.

eCommerce Manager - Hybrid

**Job Title:** Logistics Coordinator **Company:** Merrithew International **Location**: 1271 Tapscott Road **About Merrithew** Merrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZEN

*   GA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.

Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all. **Position Overview** Located at our Scarborough facility, the Logistics Coordinator is responsible for ensuring that the movement of goods, services, information, and control of import/export for national and international transactions are performed in the most cost-effective and timely manner. The ideal candidate will be knowledgeable and understand import/export rules and regulations, acts, and permits for both commercial and government transactions. This role reports directly to the logistics and 3PL Manager. **Major Responsibilities**

*   Possess advanced knowledge and understanding of import/export rules and regulations, acts, documentation, and terms for both commercial and government transactions (USMCA/CUSMA, CETA, Incoterms, Import and Export Permit Acts, CERS, Carnet ATA, COO, etc.) and be able to advise, implement, and follow as required.
*   Perform transactional and follow-through activities to manage all inbound and outbound shipments to/from Canada/US/Europe, and 3PL’s.
*   Work and negotiate with carriers, forwarders, and customs brokers.
*   Prioritize and coordinate work activities to meet customer demands and special projects as required.
*   Maintain a cooperative, productive work environment.
*   Respond to difficult and stressful situations effectively and positively.
*   Resolve issues regarding: Freight, Customs, Invoicing, and Data Transmission.
*   Respond to commercial requests with a high sense of urgency.

**Skills And Experience**

*   Three to five years’ experience in an international export logistics environment is required.
*   Post-secondary education, preferably in operations/purchasing/logistics/transportation.
*   Individuals who come from a manufacturing environment with experience using TMS with API/EDI system integrations and/or ISO mindset would be an asset.
*   Strong communication skills, able to influence and explain processes in a detailed manner.
*   Able to work in a fast-paced, dynamic environment, manage and shift priorities to better support teamwork.
*   Must be a dependable team player and work well with others in a professional manner.
*   Ability to multitask and prioritize.
*   Organized with exceptional attention to detail.
*   Strong computer skills and ability to learn new systems.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us “careers@merrithew.com”. Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

Logistics Coordinator

**Fleet Manager**

Are you a strategic thinker with a strong background in fleet operations and vehicle safety? A national organization is looking for an experienced Fleet Manager to join their team and take ownership of a large-scale vehicle program.

Key Responsibilities:

*   Lead vehicle demand planning and OEM negotiations.
*   Oversee third-party fleet management partnerships and contract tenders.
*   Develop and enhance driver safety, vehicle inspection, and trip log compliance systems.
*   Collaborate with suppliers on telematics dashboard implementation.
*   Manage annual vehicle upfitting tenders, ensuring compliance and operational effectiveness.
*   Conduct quarterly business reviews with stakeholders and suppliers.
*   Drive improvements in cost-efficiency, safety, and quality control.
*   Execute annual MVR verification campaigns and maintain audit-ready records.
*   Lead initiatives to meet fleet sustainability and ESG targets.

Qualifications:

*   Degree/diploma in Business, Logistics, Automotive Trade, or equivalent experience.
*   Advanced Excel and strong data analytics skills.
*   Experience managing national fleets and working with fleet management providers.
*   Strong knowledge of vehicle repair standards and traffic safety regulations.
*   Proven track record with fleet telematics systems.
*   Excellent communication and vendor management abilities.

MON1

Fleet Manager

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Sr. Associate, Operations **About Capital One Canada.** For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you! Our Capital One Team. Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. **About The Role** If you thrive in understanding how things work, making them better and solving complex problems by focusing first and foremost on the customer, then this role is for you!. As an Operations Manager within Capital One, you will work with extended teams across the enterprise to further Capital One’s Servicing Operational strategy. Your work will directly help ensure we are keeping our promises to customers, meeting our regulatory commitments and helping us capitalize on efficiencies while constantly striving to improve our Customer Experience. Your Responsibilities:

*   The Operations Manager will be an individual contributor responsible for leading the execution of key strategic initiatives pertaining to the advancement of Capital One Canada’s Operational Servicing Strategy. Initiatives will be related to areas such as: agent technology implementation, changes to supplier footprint, agent support, process improvement, and driving gains in efficiency.
*   Partner with third party suppliers (contact centers) to ensure key operational metrics (Service Level Agreements, Average Handle Time, Abandon Rate etc) and business targets are met while maintaining a high bar for quality (QA monitoring, Regulatory compliance)
*   Gather, analyze and interpret data and metrics to evaluate operational performance and effectively convey results to stakeholders. Regularly evaluate the efficiency of existing business procedures and proactively propose improvements to achieve better business outcomes and enhance customer experience.
*   Help manage internal partnerships with Capital One groups outside of Canada. This involves management of the relationship, key performance indicators, and weekly, monthly and quarterly ceremonies.
*   Leverage customer data, research and observations to craft actionable insights that help create strategies to improve customer experiences and drive operational performance
*   Define and implement process improvement agendas, driving efficiencies to create better experiences for our customers
*   Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives

Basic Qualifications:

*   Bachelor's degree in Business, Commerce, Engineering, or Science or related fields;
*   At least 3 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
*   At least 3 years of experience managing projects or leading change initiatives
*   At least 3 years of experience in a fast-paced, dynamic environment with proven ability to adapt to changing priorities, independent problem-solving, and exercising a high degree of autonomy.

Preferred Qualifications:

*   2+ years experience working in Contact Centres or related customer service functions
*   Experience of using Lean & Six Sigma tools & methodology
*   Experience working in the Financial Industry

Working at Capital One. Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. **_We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process._** Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Sr. Associate, Operations

**Position Term** Contract, Full-Time (14 Months) **Level** 11 **Salary** $49.29 to $73.36/per hour **Location:** Head Office, Toronto/Hybrid iGaming Ontario leads the Province of Ontario’s dynamic internet gaming (igaming) market that, in its third year generated $83 billion in total wagers, a 31% increase over the previous year. This resulted in $3.2 billion in total gaming revenue from over 80 gaming sites. Even more, Ontario’s igaming market sustained almost 15,000 full-time equivalent jobs across the province. To achieve these results, iGaming Ontario is guided by its vision to **Lead the World’s Best Gaming Market.** The **Manager, Operator Relations** leads a team of account and relationship management professionals for iGaming Ontario's Operator Relations function. This role is accountable for overseeing relationships with iGaming Ontario’s online private operators with a strategic focus on operator performance to drive financial and economic returns to the Province of Ontario by working with strategic files, acting as an initial escalation point, and leading a team of account managers as they ensure compliance with contractual requirements. **Reporting To The Senior Manager, Operator Relations You Will**

*   Provide leadership to a team of Account Managers in the execution of their duties as the primary point of contact for operators.
*   Overseeing the team, ensure Operators meet their commitments under the operating agreement while also advocating internally for operators to be competitive, innovative and successful in the Ontario market.
*   Coach staff to meet or exceed expectations and ensure the team effectively delivers on the required tasks and activities.
*   Provide recommendations, insights, and best practices on operator relations requirements to Senior Manager, Operator Relations.
*   In collaboration with the Senior Manager, Operator Relations, build a partnership approach that supports the efficient monitoring of Operator performance, the identification of risks and the reinforcement of contractual accountabilities while supporting operators.
*   Lead, influence and strategically elevate key issues and information to the Senior Manager, Contract Oversight, and internal functions as required.
*   Provide leadership to account managers in solving complex contractual matters, focusing on resolution and escalation of potential issues.
*   Ensure Account Managers effectively identify, manage and report on operators’ incidents and escalations.
*   Lead implementation of the iGaming Ontario Operator Contract Performance Management program.
*   Oversee the development of processes and solutions to resolve operator issues and barriers to performance deliverables.
*   Provide support to contract specialist as required in interpreting contractual terms and requirements to maximize operator performance and minimize risk.

**The Ideal Candidate Will Have**

*   Post-secondary education in Business, Law or related field together with a minimum of 5 to 7 years’ experience as a contract manager/commercial service delivery manager combined with a minimum of 5+ years of related management experience or an equivalent combination of education, training and experience.
*   Knowledge of the iGaming sector in Ontario and other regulated iGaming jurisdictions.
*   Excellent knowledge and demonstrated understanding of iGaming Ontario’s operations including knowledge of the Operating Agreement is strongly preferred.
*   Knowledge and demonstrated experience in contract lifecycle management and relationship governance.
*   Skilled in relationship management, ideally with global and national gaming Operators.
*   Ability to manage complex stakeholder interactions with tact, judgment, discretion, and diplomacy.
*   Ability to gather and analyze information, assess critically, triage appropriately, and clarify and simplify for variety of audiences.
*   Superior communication skills in English, with French language skills considered an asset.
*   Strong listening and empathy skills for evaluating and resolving operator concerns.
*   Excellent analytical and problem-solving skills.
*   Excellent organizational skills to manage priorities and meet deadlines.
*   Skilled in computer databases/programs and office technologies (e.g., Microsoft Office).

The successful candidate must be eligible to work in Canada and will be subject to a criminal background check. _This position currently offers a hybrid work location. iGaming Ontario has implemented a minimum three-day per week in-office schedule. iGaming Ontario reserves the right to change this policy and its office location at any time._ **iGaming Ontario is an inclusive and equal opportunity employer. iGaming Ontario has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code. Disability related accommodation during the recruitment process is available upon request.**

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