At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. **The opportunity** EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada’s top employers, EY continually strives to be a great place to work. The Experience Management (EM) Supervising Associate will be supporting Consulting Canada as a member of the national Experience Management team. **Your Key Responsibilities** As an EM Supervising Associate, you will be responsible for supporting deployment; development; and capacity management of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll receive regular supervision on a day-to-day basis to set appropriate priorities. **Deployment:**

*   Address complex scheduling assignments for assigned competencies.
*   Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
*   Assist with the creation/maintenance of accurate personnel and client project schedules.
*   Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
*   Proactively monitor and highlight unassigned resources in order to minimize unassigned time
*   Regularly communicate material schedule changes to the appropriate Experience Manager
*   Communicate regularly with Experience Management team on the status of staffing requirements

**Teaming:**

*   Demonstrate effective teaming with Consulting and cross service line EM team(s) by proactively/creatively responding to requests.
*   Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc)
*   Identify ways to improve Experience Management processes
*   Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
*   Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives
*   High degree of expertise on Experience Management systems/enablers including but not limited to ProFinda, Retain/MERA; EYA; EY Discover; Mercury.
*   Work with peers across Consulting regions by contributing to EM priorities; task forces; and/or projects

**Reporting:**

*   Act as a subject matter resource on EM tools/enablers
*   Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
*   Create reports and pivot tables for deployment data

**To qualify for the role, you must have:**

*   Experience staffing consulting roles/professionals
*   Advanced PowerBI and Microsoft Excel skills
*   Proficient in other Microsoft applications
*   Strong analytical skills, with attention to detail
*   English language skills - very strong written and verbal communication
*   French language skills a plus
*   Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
*   Strong problem-solving skills
*   Flexible in adapting to constantly changing priorities
*   Outstanding teamwork and interpersonal skills
*   Confident at working independently and a self-starter
*   Adept at handling multiple tasks, with strong organizational skills
*   3-5 years of relevant work experience
*   Experience in a professional services firm desirable

**Education**

*   Bachelor's degree, or equivalent work experience

**What We Offer** At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work. We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

*   Support, coaching and feedback from some of the most engaging colleagues around
*   Opportunities to develop new skills and progress your career
*   The freedom and flexibility to handle your role in a way that’s right for you

**About EY** As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city. **Diversity and Inclusion at EY** Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. **EY | Building a better working world** EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Experience Management Supervising Associate (14 month Contract)

ADP is hiring a Sr. Manager, Strategy Enablement

*   Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
*   Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
*   Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark? The Strategy Enablement team strives to challenge the status quo to drive growth and improvement across people, processes, culture, and technology while improving the client and associate experience. The team is focused on enabling strategic priorities such as the introduction of new tools/technologies, processes & programs, and overseeing the execution of initiatives related to implementation and service delivery. Supporting ADP’s SBS segment, the Senior Manager, Strategy Enablement is a senior-level role responsible for providing strategic guidance and expertise to Business Unit leaders to drive business growth and success. Reporting directly to the Director, the Senior Manager will provide strategic guidance and leadership to clients in their business transformation initiatives. Lead and manage cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline. Collaborate with clients to define project objectives, deliverables, and success criteria. Conduct regular status meetings and progress reports to keep clients informed about project milestones and outcomes. Build and maintain strong relationships with key internal stakeholders Identify opportunities for business improvement and growth Stay updated with industry developments and continuously enhance knowledge and skills to deliver exceptional consulting services and expert advice on industry best practices and emerging trends. Act as the main contact person between the Strategy Enablement team and Business Unit. This position requires strong leadership skills, extensive industry knowledge, and the ability to build and maintain strong relationships with internal clients and Business Unit leadership. Strong understanding of corporate strategy, annual planning process and operationalizing strategic priorities at BU level. Ready to #MakeYourMark? Apply now! **Responsibilities**

*   Partner with leadership to build and successfully implement strategic solutions, managing a portfolio of initiatives that include digital, automation, product enhancements.
*   Responsible for coordinating change management to ensure the successful adoption of new programs and initiatives.
*   Identify, develop and drive long-term strategies based on fact-based analyses.
*   Conduct in-depth assessments to identify opportunities and risks in all business segments.
*   Lead execution, tracking and Value Realization of strategic initiatives across Service Delivery. Focusing on CX, Associate experience, adoption, usage/utilization and ROI.
*   Act as the User Champion, with key consideration towards delivering an exceptional client and associate experience.
*   Provide guidance to Consultants and Business Consultants on the team.
*   Delegate end-to-end ownership of tasks and deliverables pertaining to a select portfolio of initiatives and to oversee its successful completion.
*   Provide leadership skills that support organizational goals, value and mission by effective and frequent communication.

**Skills And Knowledge**

*   Complex analytical skills
*   Value stream mapping - Process Streamlining and Optimization
*   Innovative thinker
*   Ability to create strong business cases to support overall strategic direction
*   Ability to formulate problem statements and structure analysis to solve them
*   Excellent written and oral communication skills
*   Excellent relationship-building and interpersonal skills
*   Ability to manage multiple initiatives concurrently
*   Ability to work effectively in cross-functional and matrix teams
*   Ability to influence executive leaders
*   Strong demonstrated leadership capability
*   Ability to adapt in a changing work environment
*   Client-focused mentality

TO SUCCEED IN THIS ROLE: Requirements

*   10+ years of demonstrated related work experience in a similar service operation or in a strategy role.
*   Experience developing and implementing strategic initiatives, including execution plans and working cross functionally.
*   Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

BONUS POINTS FOR THESE: Preferred Qualifications

*   Bachelor's Degree in Business Administration, Finance or Accounting or the equivalent in education and experience / MBA Preferred.
*   Experience in a management consulting firm is strongly preferred.

**You'll Love Working Here Because You Can**

*   Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
*   Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
*   Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
*   Create. Innovate. Problem-solve. Shape the future of work with people you like.
*   Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
*   Go Global. With operations around the world, exciting new networking opportunities abound.
*   Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today! Jobs.adp.ca ADP recrute un(e) gestionnaire principal/gestionnaire principale, Mise en œuvre des stratégies

*   Désirez-vous faire progresser votre carrière dans un environnement stable et dynamique offrant de nombreuses opportunités d’avancement?
*   Êtes-vous avide de connaissances et avez-vous un intérêt pour les occasions de formation continue, de perfectionnement et de mentorat?
*   Est-ce important pour vous de faire partie d’une culture qui valorise l’équité et l’inclusion à travers un environnement accueillant les nouvelles perspectives et la diversité des points de vue?

Si c’est le cas, cette opportunité pourrait vous intéresser. Poursuivez votre lecture et jugez par vous-même. L’équipe de Mise en œuvre des stratégies s’emploie à remettre en question le statu quo pour favoriser la croissance et l’introduction d’améliorations relatives aux personnes, aux processus, à la culture et à la technologie, tout en rehaussant l’expérience de la clientèle et du personnel. L’équipe s’applique à mettre en œuvre des priorités stratégiques, comme l’introduction de nouveaux outils, processus, programmes et de nouvelles technologies, et à superviser l’exécution d’initiatives liées à l’implantation et à la prestation de services. En tant que gestionnaire principal/gestionnaire principale, Mise en œuvre des stratégies, vous offrirez votre soutien au segment Services aux petites entreprises d’ADP. Vous occuperez un poste d’échelon supérieur dans le cadre duquel vous aurez la responsabilité d’offrir une orientation stratégique et votre expertise aux leaders de l’unité fonctionnelle dans le but de favoriser la croissance et le succès de l’entreprise. Vous relèverez directement du (de la) directeur(-trice) et offrirez vos conseils stratégiques et votre leadership aux clients à l’égard de leurs initiatives de transformation commerciales. Vous dirigerez et gèrerez des équipes interfonctionnelles pour assurer la livraison réussie de projets respectant la portée, le budget et le calendrier. Vous collaborerez avec les clients pour définir les objectifs, les livrables et les critères de réussite du projet. Vous tiendrez des réunions régulières de mise au point du statut et produirez des rapports sur l’avancement pour tenir les clients informés au sujet des jalons et des résultats du projet. Vous bâtirez et entretiendrez de solides relations avec les principales parties prenantes internes. Vous repèrerez des occasions d’amélioration et de croissance pour l’entreprise. Vous vous tiendrez au courant des changements au sein de l’industrie et vous renforcerez vos connaissances et perfectionnerez vos compétences de manière continue afin d’offrir des services consultatifs exceptionnels et des conseils d’expert sur les meilleures pratiques et les tendances émergentes de l’industrie. Vous agirez à titre de principale personne-ressource entre l’équipe de Mise en œuvre des stratégies et l’unité fonctionnelle. La personne retenue pour ce poste doit posséder de solides compétences en matière de leadership et une vaste connaissance de l’industrie, et être capable de bâtir et d’entretenir de solides relations avec les clients internes et la direction de l’unité fonctionnelle. Elle possède également une excellente compréhension de la stratégie d’entreprise, du processus de planification annuelle et de la mise en œuvre des priorités stratégiques au niveau de l’unité fonctionnelle. Prêt à faire votre marque? Posez votre candidature maintenant! Pour en savoir plus sur les carrières au sein du service d’implantation chez ADP, visitez le site : Emplois implantation ADP RESPONSABILITÉS ESSENTIELLES

*   Collaborer avec la direction pour élaborer et mettre en œuvre avec succès des solutions stratégiques, en gérant une gamme d’initiatives qui comprennent des améliorations numériques et relatives à l’automatisation et aux produits.
*   Coordonner la gestion du changement pour assurer l’adoption réussie de nouveaux programmes et de nouvelles initiatives.
*   Cerner, élaborer et déployer des stratégies à long terme fondées sur des analyses documentées.
*   Effectuer des évaluations approfondies pour cibler les occasions et les risques dans tous les segments commerciaux.
*   Diriger l’exécution, le suivi et la création de la valeur des initiatives stratégiques à l’échelle de la prestation de services. Mettre l’accent sur l’expérience client, l’expérience du personnel, l’adoption, l’utilisation et le rendement du capital investi.
*   Agir à titre de champion(ne) des utilisateurs, en ayant comme principale considération l’offre d’une expérience exceptionnelle à la clientèle et au personnel.
*   Guider les conseiller(-ère)s et les conseiller(-ère)s en affaires de l’équipe.
*   Déléguer la responsabilité de bout en bout de tâches et de livrables relatifs à une certaine gamme d’initiatives et en superviser la réalisation réussie.
*   Mettre à profit des compétences en leadership qui soutiennent les objectifs, la valeur et la mission de l’organisation en communiquant efficacement et fréquemment.

COMPÉTENCES ET CONNAISSANCES

*   Compétences en matière d’analyses complexes
*   Cartographie de la chaîne de valeur, rationalisation et optimisation des processus
*   Esprit innovateur
*   Capacité à créer de solides dossiers de décision pour appuyer l’orientation stratégique globale
*   Capacité à formuler des énoncés de problème et à structurer des analyses pour les résoudre
*   Excellentes aptitudes en communication orale et écrite
*   Excellentes compétences interpersonnelles et en établissement de relations
*   Capacité à gérer plusieurs initiatives en même temps
*   Capacité à travailler efficacement au sein d’équipes interfonctionnelles et matricielles
*   Capacité à influencer les leaders de la haute direction
*   Solide capacité de leadership démontrée
*   Capacité à s’adapter dans un environnement de travail en évolution
*   Mentalité axée sur la clientèle

POUR RÉUSSIR DANS LE CADRE DE CE RÔLE : Exigences obligatoires

*   Plus de 10 ans d’expérience connexe démontrée dans un rôle d’exploitation des services semblable ou un rôle stratégique
*   Expérience en élaboration et en mise en œuvre d’initiatives stratégiques, y compris en matière de plans de mise en œuvre et de travail au sein de différentes fonctions
*   Candidats au Québec : bien que le français soit obligatoire pour les postes au Québec, l’utilisation de l’anglais est également requise en raison de la nature mondiale de l’entreprise et du besoin d’interaction avec le siège social et les sites internationaux d’ADP.

LES ÉLÉMENTS SUIVANTS CONSTITUENT DES ATOUTS : Exigences privilégiées

*   Baccalauréat en administration des affaires, en finances ou en comptabilité, ou une formation et expérience équivalentes (MBA, un atout)
*   Expérience dans un cabinet d’experts-conseils en gestion (un atout majeur)

**Vous Aimerez Travailler Ici Parce Que Vous Pourrez**

*   Trouver l’équilibre dans votre vie. Ressources et flexibilité pour intégrer plus facilement le travail dans votre vie quotidienne.
*   Développer vos connaissances. Des possibilités de formation et de développement continus jumelés à un programme de remboursement des frais de scolarité.
*   Profiter d’un milieu de travail sain, où nous prenons soin les uns des autres. Nous soutenons votre bien-être, car des associé(e)s en bonne santé sont des associé(e)s heureux(ses).
*   Étendre vos activités à l’échelle mondiale. Avec des activités dans le monde entier, les nouvelles opportunités de carrière sont nombreuses et passionnantes.
*   Vous joindre à une entreprise engagée à redonner et générant une incidence durable et positive dans les communautés dans lesquelles nous travaillons et vivons.
*   Créer. Innover. Résoudre des problèmes. Façonnez l’avenir du travail avec des personnes que vous appréciez.
*   Avoir un sentiment d’appartenance en rejoignant un de nos dix groupes de ressources d’entreprise, où vous pouvez établir des liens à l’échelle mondiale avec des réseaux et des alliés qui partagent des expériences et des intérêts communs.

Qu’attendez-vous? Soumettez votre candidature dès maintenant! Jobs.adp.ca À propos d'ADP : Nous sommes un fournisseur mondial complet de solutions de gestion du capital humain (HCM) basées sur le Cloud qui associent les RH, la paie, les talents, l'administration du temps, des impôts et des avantages sociaux et un leader en matière de services d'externalisation des activités, d'analytique et d'expertise en conformité. Nous croyons que nos gens font toute la différence en cultivant une culture terre-à-terre qui embrasse nos valeurs fondamentales, accueille les idées, encourage l'innovation et l'appartenance aux valeurs. Nous avons reçu une reconnaissance pour notre travail par de nombreuses organisations estimées, en savoir plus sur ADP Awards and Recognition. Diversité, équité, inclusion et égalité des chances en matière d'emploi chez ADP : ADP s'est engagée à offrir un milieu de travail inclusif, diversifié et équitable, et s'est également engagée à offrir des possibilités d'emploi égales sans égard à toute caractéristique protégée, y compris la race, la couleur, l'information génétique, la croyance, l'origine nationale, la religion, le sexe, l'orientation affective ou sexuelle, l'identité ou l'expression de genre, le statut d'étranger légitime, l'ascendance, l'âge, l'état matrimonial, le statut d'ancien combattant protégé ou l'invalidité. Les décisions d'embauche sont fondées sur les besoins opérationnels d'ADP et le mérite du candidat, y compris, mais sans s'y limiter, les qualifications, l'expérience, les capacités, la disponibilité, la coopération et le rendement au travail. Éthique chez ADP : ADP a une longue et fière histoire de conduite des affaires avec les normes éthiques les plus élevées et la pleine conformité avec toutes les lois applicables. Nous nous attendons également à ce que notre personnel défende nos valeurs avec le plus haut niveau d'intégrité et agisse d'une manière qui favorise un milieu de travail honnête et respectueux. Cliquez sur https://jobs.adp.com/life-at-adp/ pour en savoir plus sur la culture d'ADP et notre ensemble complet de valeurs. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Sr. Manager, Strategy Enablement / Gestionnaire principal/gestionnaire principale, Mise en œuvre des stratégies

**Senior Technical Consultant - ServiceNow** (STC) has advanced knowledge and experience in designing and implementing solutions on the ServiceNow Platform. The STC will define, develop, test, analyze, and maintain software applications in support of the achievement of the business requirements. The role demands strong analytical skills and high research, design, documentation, and software modification capabilities throughout the production life cycle. STCs are also proactive providing mentoring and supporting fellow team members and perform with a high autonomy level. Due to theirs outstanding asset of skills and high level of decision making, Seniors Developers usually act as a Project Team Leads. What you'll do

*   Lead all important project processes such as: platform architecture documentation, integration documentation, work-effort estimation and hands-on sophisticated development.
*   Attend, participate, and occasionally lead Scrum meetings.
*   Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.
*   Fulfill Project´s technical development and configuration at the highest standard of technical quality contributing with assignments, follow up and guidance to Junior / Mid developers.
*   Fulfill technical design guidance within our projects following ServiceNow standard processes.
*   Ensure Project Lead receives timely updates on work you're doing to facilitate frequent and proactive customer communication.
*   Contribute to the continuous improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise and standard processes in consideration of Customer needs and requirements.
*   Fill technical or process roles in our projects, if needed.
*   Lead, educate, and mentor colleagues who are assigned to their projects.
*   Assist in the scoping of new opportunities, design tools and techniques to deliver efficiently.
*   Act as the final point of contact for technical decision-making within a project.
*   Partnership with HR to deliver technical interviews and support the recruitment process

What you bring to the role

*   Degree or equivalent experience, preferably in Computer Science or Information Technology, along with proven experience in technical consulting roles
*   Post-graduate in Software related topics is desired
*   3+ years working on the ServiceNow platform.
*   ServiceNow Certified System Administrator (CSA)
*   ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
*   Experience in two additional product lines outside of ITSM
*   Knowledge of ITIL; Foundation-level preferred
*   +3 years in General Consulting, Service Management, Software Development
*   +3 years of platform configuration experience
*   JavaScript, html, CSS and JavaScript frameworks, Integrations

What we offer

*   The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
*   Ownership over your career. We can stay at the top of our game through our award-winning learning and development ecosystem. And when our ambitions change, or we offer new opportunities, we help in adjusting by providing upskilling opportunity, on-the-job learning and guidance to find new roles that might be a better fit.
*   The opportunity to grow with a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
*   A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
*   Flexible health and financial benefits to support you and your eligible dependents—from day one.
*   True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements For remote roles We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

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