**Who We Are:** Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 550 highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission. **Who You Are:** We are seeking a highly skilled Voice Engineer with deep expertise in Cisco Unified Communications (CUCM) and Microsoft Teams Direct Routing with Session Border Controllers (SBCs). This role is responsible for the design, implementation, and support of enterprise voice and collaboration solutions across on-premise and cloud-based platforms. You will work closely with network, security, and collaboration teams to ensure seamless and secure voice services. **What You'll Do:**

*   Design, deploy, and maintain Cisco Unified Communications infrastructure (CUCM, Unity, UCCX, Expressway, IM&P)
*   Configure, manage, and troubleshoot Session Border Controllers (SBCs) (AudioCodes, Ribbon, or Oracle) for Microsoft Teams Direct Routing
*   Integrate Microsoft Teams with PSTN via certified SBCs
*   Manage call routing, dial plans, voice gateways, and SIP trunk configurations
*   Provide Tier 3 support for complex voice-related incidents and outages
*   Monitor system health and performance, and proactively address issues
*   Support voice migrations from legacy PBX or Cisco to Microsoft Teams
*   Maintain accurate documentation of configurations, topologies, and procedures
*   Collaborate with telecom carriers for provisioning, troubleshooting, and escalations
*   Stay current with new UC technologies and make recommendations for continuous improvement

**Qualification:**

*   Bachelor’s degree in IT, Telecommunications, or related field (or equivalent experience)
*   5+ years of experience in enterprise voice engineering
*   Strong hands-on experience with Cisco Unified Communications Manager (CUCM) and related Cisco voice technologies
*   Proven experience configuring and maintaining Microsoft Teams Direct Routing with SBCs
*   In-depth knowledge of SIP, RTP, QoS, VoIP call flow, and troubleshooting
*   Familiarity with Expressway, Unity, and UCCX
*   Understanding of Active Directory, DNS, and certificate-based authentication in UC environments
*   Strong documentation and communication skills

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

Voice Engineer

**About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond. **Job Summary** We are hiring for a position located in Canada (preferably Toronto, Vancouver, or Ottawa/Montreal area), for NetApp’s Azure Cloud Solutions Architect (CSA) team to operate in a pre-sales capacity, working to identify candidate workloads, design and architect appropriate solutions, run proofs-of-concept, and move customers into active consumption of NetApp’s Azure-based products. Much of the customer engagement will be done collaboratively with the Microsoft Sales and Technical teams, where we are providing the technical expertise on Cloud services offered by NetApp and Azure. The qualified candidate must be capable of articulating how our technology enables customer innovation in Azure. This is a highly technical role with a heavy focus on customer and partner (Microsoft) interaction, education, and collaboration, and you will find yourself in the heart of our customers’ digital transformation efforts. **About Us:** We are part of the global Cloud Solutions Architect team within NetApp’s Public Cloud Services business unit, specifically tasked with driving customer adoption of our Microsoft Azure cloud services. Our Sales, Technical, and Customer Success teams are charged with implementing and scaling the many Cloud and software services in our portfolio and exceeding our Sales goals. It’s a very dynamic area within NetApp, and we pride ourselves on our agility, adaptability, and continuous process improvement. Job Requirements

*   Strong technical knowledge of Cloud concepts and technologies, particularly Microsoft Azure (Microsoft Azure Solutions Architect Expert certification preferred).
*   A passion for solving customer business challenges with Cloud technology solutions.
*   Personal initiative - you will not be closely supervised, so this job requires a motivated, results-oriented individual who can achieve customer success without close supervision.
*   Experience in working with customers within the Microsoft Azure ecosystem.
*   Ability to prioritize and address multiple projects concurrently.
*   Appetite to learn and adapt to changing requirements and technology.
*   Experience running proofs-of-concept for software, hardware, or Cloud-based solutions in a pre-sales role.
*   Knowledge of Network Attached Storage (preferably NetApp) and how application workloads such as SAP, Oracle, SQL, VMware, HPC, Virtual Desktops, and others utilize NAS storage in a Cloud environment.
*   Familiarity with Container orchestration runtime concepts and solutions is a plus (preferably Kubernetes).
*   On-premises infrastructure and workload experience and data migration methodologies are a plus.
*   Willingness to travel within the assigned geography to customer locations, and occasionally further.
*   Excellent verbal and written communication skills.
*   Strong English language skills (other languages are a plus).

**Regular Activities:**

*   Qualifying customer opportunities and requirements, and the potential solution fit for NetApp’s offerings in Azure.
*   Designing solutions that may include one or more of software, Cloud, and professional services; running technical workshops to demonstrate those solutions.
*   Presenting (Solution Selling) at customer and partner briefings, Microsoft and NetApp sales meetings, corporate events, etc.
*   Designing and running proofs-of-concept to illustrate solution fit within the customer’s environment.
*   Handover new customer wins to Professional Services and/or Customer Success.
*   Participating in/hosting industry meet-ups and user groups.
*   Publishing reference architectures, significant wins, best practices, etc., both internally and externally.
*   Maintain a broader view of the industry through constant learning and a growth mindset.

Education

*   Desire Bachelor’s degree plus 6-8 years of related field experience.
*   Microsoft Azure Cloud certifications are a plus, most importantly:
*   Microsoft Azure Administrator
*   Designing Microsoft Azure Infrastructure Solutions
*   Azure Network Engineer

Compensation: The target salary range for this position is 206,720 - 267,520 CAD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.

Technical Solutions Specialist

**Primary Focus** Occupancy & space planning expertise and project coordination: to develop recommendations to meet emerging business needs, scenario planning to enable data driven decisions, project execution coordination, manage the supply, excellence in client relationship management. **Specific Accountabilities**

*   Project Coordination integrating various workstreams and stakeholders to deliver on time and on budget.
*   Consult internal clients to develop space and occupancy solutions that meet emerging business needs in a cost-effective manner consistent with set standards for project scope, design budget and schedule.
*   Maintain accurate space plans and occupancy data in Tango (integrated facilities management tool), use data analysis to develop scenarios and develop recommendations.
*   Demonstrated ability to negotiate to get to solutions, and to foster and manage great client relationships.
*   Outline project scope, coordinate with design/construction for floor layout and budget, and prepare final documents for client approval.
*   Develop occupancy and migration plans ready for execution using data and software (Tango)
*   Deliver high quality reporting and analysis to enable data driven decision making and solutions.
*   Educate clients within assigned portfolio on space and occupancy policies & procedures and notify their direct Manager if they are not followed.
*   Ensure occupancy planning activities are aligned with corporate guidelines and consistently propose scenarios that maximize use of space.
*   Review, approve and/or make alternate recommendations for furniture reconfiguration requests.
*   Engage and coordinate with other REWS team members in service delivery

SCOPE

*   Accountable for administering, managing, and keeping the company’s business process and procedures related to Occupancy and Space planning.
*   Maintaining accurate data related to floorplans, space use and occupancy.
*   Accountable to forecast O&M and Capital costs for recommendations / projects.
*   Develop detailed occupancy and migration plans that can be executed through large group moves, including full building restack (1500 people or more)

WORKING RELATIONSHIPS

*   This individual will work closely with the space and occupancy team in delivery of services across the enterprise.
*   This individual provides support to internal clients and stakeholders at all levels of the organization.

**Knowledge, Skills, & Abilities**

*   Related university degree and minimum of seven years of experience OR equivalent combination of formal education, certification and experience in occupancy planning, space planning, interior design or other related areas) will be considered.
*   Strong project Management skills (certification an asset)
*   Strong skills in Microsoft Excel and PowerPoint (pivot table, V-lookup, charts, formulas, graphics, layouts, storytelling using data analysis)
*   Fluency in written and spoken English needed.
*   Experience using Tango or other Computer Aided Facilities Management (CAFM) systems.
*   Sharp analytical skills to quickly analyze complex situations, determine key issues and implement clear targeted documentation and plans.
*   Demonstrates learning and innovation by making use of new concepts and principles when developing solutions and contributes to on-going improvement within functional areas.
*   Conveys a clear understanding of how own activities relate to critical business drivers.
*   Draws upon business and industry knowledge when making decisions.
*   An ability to develop scenarios that may affect the team or organization in the future and use insights to develop recommendations.
*   Consistently drives initiatives/ efforts to successful completion and closure on time.
*   Demonstrated bias for action/sense of urgency.
*   Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse work environment.
*   Ability to work independently and proactively.
*   Connect with others on team projects and use their strengths and knowledge to deliver the best possible results.
*   Demonstrated highly effective soft skills including negotiation, facilitation, risk communication and conflict resolution with the ability to influence outcomes.
*   Conveys information clearly, concisely, and professionally and consistently tries to keep others well informed.
*   Operates with a clear sense of purpose that gives meaning to everyday activities
*   May be needed to provide guidance to junior employees or coordinate the work of a small team
*   Ability to understand and offer valuable insight into architectural drawings and referral plans.

WORKING CONDITIONS

*   An open-concept office environment which requires diplomacy, privacy, and confidentiality.
*   Adherence to company policies
*   An ever-changing environment, coupled with competing priorities, which requires flexibility and organization.
*   Ability to always deal with high pressure situations or dissatisfied internal clients in a calm and professional manner and skilled at de-escalating in a high-pressure environment.
*   Diligence and elevated level of accuracy are needed.
*   Initiative-taking and superior customer service skills
*   Ten percent travel to other locations outside of the province (Visit assigned sites as needed to set up and support working knowledge of facilities

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Latest Remote Jobs in
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