Customer Services Manager

Job ID: 5998 Location: Nisku, CA, T9E 1K7 We are looking for a Customer Services Manager to join our team at Innomotics.The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants. Our Most Powerful Engine: Our People We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN. Your Future Role We are seeking a Customer Services Manager to lead the strategy and execution of customer services across the entire lifecycle of industrial products and solutions, ensuring maximum availability, efficiency, and customer satisfaction. Be the benchmark in the digital transformation of service, promoting customized solutions, predictive maintenance, and technical support excellence, in line with Innomotics' values of reliability and sustainability. This role will design and implement after-sales service strategies for motors, drives, and industrial systems. Coordinate maintenance, repair, spare parts, modernization, and technical training services. Oversee Service Quotations, Repair Center, Service Delivery and ensure compliance with service level agreements (SLAs). This position will be based in Alberta (Calgary or Edmonton/Nisku region). Travel expectation: 30% Key Responsibilities

• P&L Ownership: Oversee all financial aspects of the service division, including revenue, margin, and operating expenses. Ensure consistent growth in profitability and market share.
• Sales Growth Leadership: Drive service sales by developing go-to-market strategies, expanding existing customer relationships, and opening new revenue channels. Partner closely with sales leadership to capture cross-selling and upselling opportunities.
• Strategic Planning: Develop and execute a service growth strategy aligned with overall corporate objectives. Identify new market segments, service offerings, and revenue models.
• Team Leadership: Build, mentor, and manage a high-performing service organization that delivers both operational excellence and sales results.
• Customer Focus: Strengthen long-term customer partnerships by ensuring best-in-class service delivery, responsiveness, and innovation.
• Operational Excellence: Implement KPIs and performance metrics that balance financial goals with customer satisfaction and service delivery efficiency.

Your Profile

• Bachelor’s degree in engineering, Administration, or related fields
• Senior Manager with 8+ years of experience in Service Leadership positions

• Strategic leadership and team management that can build strong, high performing teams

• Minimum of 5 years' experience in industrial or technical services management
• Experienced in Sales, Service Delivery Management, Repair Workshops
• Background in Oil & Gas and/or Mining is a plus
• Digitalization experience is an advantage
• Experience in High & Medium Voltage Products is an advantage
• Communication & negotiation, collaboration, analytical and change management skills

Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. Jobs at Innomotics: Find out more about jobs & careers at Innomotics. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. Innomotics is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Innomotics Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. By submitting personal information to Innomotics Canada or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code.