Site Reliability Engineer

Job Title: Site Reliability EngineerExperience Level: Level 3 (senior): 5-7 yearsLocation: Montreal (Day 1 onboarding onsite / in office presence 3x week)dablDuration: 12+ months (extendable contract)Job Responsibilities

• Maximizing the availability and performance of supported systems through optimized and automated plant management, ongoing problem management, and architecture reviews with dev-side peers

• Reduction of the cost of support (hours of effort) through the elimination of operational issues, optimization and automation of tasks, development of operational tools and driving client self-service to minimize constraints

• Identification and prioritization of technical debt that is impacting client (i.e. software developers) productivity, system reliability or the efficiency of the Ops team

• Collaboration with other SREs in Application Infrastructure to share solutions

• Complex troubleshooting of front to back development environment issues

• Maximize Ops team product knowledge and support capabilities to minimize the escalation rate to the departments feature engineers/developers

• Consulting with clients (the Firms development community) to maximize productivity, including troubleshooting their issues with using MSDEs solutions

• Experimentation with new tools and techniques

• Being operationally responsive, including sharing on-call rotation with the rest of the global team (with a time-off in lieu system)

Required Qualifications / Skills

• Strong Linux troubleshooting skills

• Task automation experience in any programming language, preferably Python

• Practical experience of implementing monitoring / observability solutions using Prometheus and Grafana

• Experience with using version control (Bitbucket, Github), issue tracking (Jira), continuous integration (Jenkins, Azure DevOps, Github Actions), automated testing, or deployment automation

• Excellent communication skills to work with peers / third party vendors

• Confident collaboration skills

Desired Skills

• Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction

• Experience with Docker / Kubernetes