Quality Assurance Manager

Location: Toronto (Hybrid) | Practice Area: Banking & Payments | Type: Permanent Drive quality excellence across critical banking and payments initiativesThe Role We are seeking a Quality Assurance Manager to lead testing strategy and delivery across complex banking and payments programs. This role involves overseeing quality engineering practices, ensuring robust testing frameworks, and collaborating with cross-functional teams to deliver reliable and scalable solutions. What You’ll Do

• Lead end-to-end QA strategy, planning, and execution across banking and payments initiatives
• Oversee test design, automation, and execution to ensure high-quality delivery
• Collaborate with business, product, and technology teams to define acceptance criteria and quality standards
• Manage defects, risks, and reporting, ensuring transparency across stakeholders
• Support continuous improvement of QA processes, tools, and frameworks

What We’re Looking For

• Proven experience in QA leadership within banking, payments, or financial services
• Strong knowledge of QA methodologies, test automation, and quality engineering practices
• Experience managing cross-functional teams and engaging with senior stakeholders
• Familiarity with Agile and/or DevOps delivery environments
• Excellent communication, organization, and problem-solving skills

Bonus Points For

• Experience with payments platforms, digital banking, or transaction processing systems
• Knowledge of regulatory and compliance requirements in financial services
• Hands-on experience with automation tools (e.g., Selenium, Cypress)
• Exposure to performance or security testing practices
• Relevant certifications in QA, Agile, or testing frameworks

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Competitive bonus and retirement savings plans
• Comprehensive health, dental, and vision coverage
• Mental health and wellbeing support programs
• Generous paid time off and flexible working arrangements
• Learning and development opportunities, including certifications and coaching

Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. Pay Transparency The salary range for this position is listed below. Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment. Capco is committed to providing fair and equitable compensation to our people. Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time. The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors, including, but not limited to job-related knowledge, skills, experience and internal equity. Canada Pay Transparency $92,000—$118,000 CAD