Senior Manager, Quality Engineering

About Upshop: Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores. At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company's growth, ensuring we attract, develop, and retain A Players who drive our mission forward We are seeking a Senior Manager, Quality Engineering, to lead and evolve our quality engineering function as Upshop continues to scale. This role combines strong technical leadership with people management and a modern approach to software quality, automation, and AI-driven engineering practices. You will work closely with Engineering, Product, and UX teams to drive quality across the development lifecycle, establish scalable automation practices, and build a high-performing QE organization focused on speed, reliability, and continuous improvement. Key Responsibilities

• Lead and mentor a team of Quality Engineers across multiple product squads
• Define and drive Upshop's quality engineering strategy, standards, and best practices
• Build and scale automation frameworks across web, API, and mobile platform
• Champion shift-left testing, CI/CD integration, and automation-first development practices
• Partner with Engineering and Product leadership to align quality goals with delivery timelines
• Promote modern engineering practices including AI-assisted testing, and spec-driven development
• Establish meaningful quality metrics and use data to drive continuous improvement
• Support release readiness, risk assessment, and production quality initiatives

Qualifications

• 7+ years of experience in Quality Engineering, Test Automation, or Software Quality
• 3+ years of experience leading or managing QE teams
• Strong hands-on expertise with Cypress, Karate, WebdriverIO, and Node.js-based frameworks
• Solid understanding of modern SaaS architectures, CI/CD pipelines, and agile development practices
• Experience building scalable automation frameworks and automation-first quality processes
• Strong exposure to AI-driven engineering, agentic workflows, and spec-driven development practices
• Excellent communication, collaboration, and stakeholder management skills
• Proven ability to lead teams, influence engineering culture, and drive quality at scale

Preferred Qualifications

• Experience in B2B SaaS or multi-tenant platforms
• Background in retail, grocery, supply chain, or operations technology
• Experience modernizing QE organizations from manual to automation-first practices

Compensation Range: $$130-$150,000k/year CAD