Supervisor, Registry Clerks

We’re searching for a Supervisor, Registry Clerks in our Calgary Registries Direct office in Calgary, AB. Are you searching for new possibilities? Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. As a Supervisor, Registry Clerks, you’ll be a key leader in supporting day-to-day operations while mentoring a talented team, ensuring exceptional client service, and overseeing a wide range of registry transactions that directly impact the lives of Albertans. Interested in learning more? Why You'll Love Westland

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to own your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• Total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees

Why We’ll Love You

• You’re a natural people leader with strong coaching and mentoring skills
• You bring proven experience in customer service with a passion for delivering exceptional client care
• You have excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• You’re confident with technology and have experience with Microsoft Office
• You demonstrate strong communication and interpersonal skills, with the ability to build positive relationships with your team and clients
• You’re proactive, adaptable, and thrive on creating a positive workplace culture

Once Here, You'll

• Lead and manage the daily operations of Westland’s Registry Office, supporting both clients and your team
• Mentor, coach, and conduct performance reviews for Registry Clerks to drive growth, accuracy, and development
• Deliver exceptional client service, including handling escalated issues professionally and efficiently
• Assess customer needs and process a wide range of registry services while ensuring compliance with policies and procedures
• Oversee inventory, reporting, reconciliations, and maintain expertise in MOVES, APPRES, CORES, and SPIN 2 systems

Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at talentacquisition@westlandinsurance.ca