Salesforce Business Analyst

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025 [BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Key Responsibilities· Collaborate with business stakeholders to understand business objectives, requirements, as-is and future state business processes and pain points· Conduct workshops, interviews and requirement gathering and refinement sessions with Product owners and other relevant stakeholders - including architects and tech leads· Identify and propose the best possible Salesforce out of the box solution for the problem statement and if gaps exist, propose a suitable custom solution in collaboration with tech lead and UX teams.· Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome that’s acceptable to business and technology teams· Perform POC and impact analysis on existing Salesforce processes, configurations and data and present options to Product Owner· Create functional artifacts such as solution refined Epics, broken down User stories ready for development, and functional documentation summarized in confluence page.· Participate in all scrum ceremonies and lead squad refinement sessions· Support QA by providing functional scenarios, clarifying requirements and reviewing test cases against business needs· Assist in defect triage and resolution· Ensure compliance with Salesforce best practices and security standardsSkills and Qualificationso Relevant college, university, or post-graduate degree in Engineering or related educationo Years of experience working as a Functional Lead in Salesforce and experience in financial industryo Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environmentso Deep understanding of banking workflows, customer and product lifecycle and financial complianceo Strong experience with Salesforce Financial Services cloud and integration with core banking systems and data lakeso Ability to lead conversations with cross functional teams and engage effectively with executives, senior leaders and technical teamso Familiarity with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settingsNote:

• TCS does not use artificial intelligence tools for candidate screening or evaluation.

• This posting is for a current vacancy

• The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.