Automotive Service Advisor

About the Role

Ottawa St Laurent Jeep & Ram strives to deliver exceptional automotive service and maintenance. Our mission is to provide a remarkable and stress-free experience for our customers, ensuring they receive the best value for their money.

We are looking for a customer-focused Automotive Service Advisor who thrives on delivering exceptional service and creating a welcoming, hospitality-driven experience for every client. In this role, you will act as the primary point of contact between our customers and the service department, ensuring clear communication, trust, and a smooth service experience from start to finish.

The ideal candidate is a strong communicator who enjoys working with people, values attention to detail, and takes pride in providing a high level of customer care while staying organized and process-driven.

Key ResponsibilitiesCustomer Experience & Communication

• Greet customers warmly and provide a welcoming, hospitality-focused service experience
• Listen carefully to customer concerns and clearly communicate service recommendations
• Act as the liaison between customers and technicians to ensure accurate information and expectations
• Provide updates on vehicle status, timelines, and required repairs
• Build strong relationships with customers through professionalism, transparency, and trust

Service Coordination

• Schedule appointments and manage service workflow efficiently
• Prepare repair orders with accuracy and attention to detail
• Review completed work with customers and ensure all questions are answered
• Ensure all documentation and service records are complete and organized

Team Collaboration

• Work closely with technicians and service team members to maintain smooth operations
• Support a positive, cooperative team environment
• Contribute to improving processes that enhance service efficiency and customer satisfaction

Qualifications

• Strong customer service and hospitality mindset
• Excellent verbal and written communication skills
• Ability to build rapport and trust with customers
• Highly organized and comfortable working within structured processes
• Strong attention to detail
• Positive attitude and team-oriented approach
• Automotive service advisor experience is an asset but not required (training can be provided)

What We Offer

• Competitive compensation
• Supportive team environment
• Opportunities for growth within the company
• Ongoing training and development

If you enjoy helping people, communicating clearly, and creating great customer experiences while working with a team, we’d love to hear from you.