VIP Account Executive

Location: Toronto, ON (onsite)

Salary: $55,000~$60,000

Bonus: Maximum 50% per annum

Vacancies: 3 new

Company:

Join our creative and innovative team as we connect and entertain players around the world, delivering exciting casino experiences on one of the fastest-growing online casino platforms in the industry.

Powered by the team behind GGPoker, the world's biggest online poker room,GGPoker Casino combines a premium gaming experience with world-class technology, trusted partnerships, and a player-first approach. As part of the broader NSUS Group, we're building the next generation of online casino entertainment for players across multiple global markets.

Headquartered in Toronto with offices in nine major cities and more than 700 talented professionals worldwide, NSUS is an industry-leading global company dedicated to shaping the future of gaming. From groundbreaking products and innovative marketing to best-in-class customer experiences, our teams are constantly pushing the industry forward.

Join GGPoker Casino and help build one of the most exciting brands in online gaming.

Position:

We are seeking a VIP Account Executive to own and grow a portfolio of high-value clients across global markets.

Work from the office required.

This role is fully focused on building deep relationships with our top-tier players and turning that connection into long-term value. You'll be the main point of contact for high-net-worth clients, running hyper-personalized retention plays across email, calls, SMS, and chat, while reading international spending patterns to spot where the growth is. You'll work closely with marketing, compliance, and player experience teams to make sure every offer, event, and touchpoint feels tailored rather than generic, all while keeping a close eye on cross-border regulatory requirements across Europe, Asia, and the Americas.

This is a relationship-first, data-informed role where commercial instinct and white-glove service matter just as much as the numbers behind the account.

You will work across GGPoker Casino's global VIP base, managing everything from day-to-day account check-ins to high-end gifting suites and hospitality events. You should be comfortable juggling multiple jurisdictions and adapting your approach depending on the market and the player.

Duties and Responsibilities:

• Build and manage a dedicated portfolio of global high-value VIP clients to maximize lifetime value and retention.
• Execute marketing and player-management strategies tailored specifically for VIPs.
• Proactively reactivate and retain players through email, calls, SMS, and chat.
• Collaborate closely with cross-functional teams to ensure a seamless player experience and precise segmentation of promotional and bonus offers.
• Plan and execute exclusive loyalty programs, high-end gifting suites, and VIP hospitality events.
• Act as the primary point of contact for VIP users, addressing their needs quickly and effectively.
• Monitor accounts to ensure strict cross-border compliance with market regulations across Europe, Asia, and the Americas.
• Analyze account activity, volume, and margins to identify growth opportunities and reactivate lapsed high-value accounts.

Requirements:

• 3-5 years of experience managing a portfolio of accounts
• Experience within the online entertainment industry (online casino, social games, or mobile games)
• Proven experience handling international clients or working across global jurisdictions (UK, Europe, US, LatAm)
• Exceptional communication skills across email, chat, and phone, with a confident and polished delivery
• A business-focused, sales-oriented mindset
• Solid understanding of Ontario's compliance, responsible gambling, and financial privacy frameworks
• Track record of delivering strong results and high-touch service
• Fluency in additional languages (Spanish, French, or other European languages) is a strong asset, given the global, multi-jurisdiction client base
• Flexible to work evenings, weekends, and public holidays as needed

Profile Differentiators:

• A natural relationship-builder who treats every VIP like they're the only one in the portfolio, while still managing dozens at once
• Commercially sharp, able to spot a reactivation opportunity in the data before anyone else flags it
• Calm under pressure when juggling time zones, shifting regulations, and last-minute player requests
• Genuinely curious about what makes high-value players tick, not just transactional in the relationship
• Comfortable operating with autonomy and ownership over their book of business
• Brings a service-first mentality without losing sight of the commercial target

Compensation:

• Annual salary and promotion review
• Max 50% bonus per annum
• Flexible benefits
• Commute coverage
• Endless snacks and beverages

We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.

We use AI tools to help review applications. All results are reviewed by a human, and all hiring decisions are made by a person. Your information is used only to assess your qualifications and is handled in accordance with Ontario's privacy and human rights laws. To request an accommodation or ask about our process, contact us at hr@nsusgroup.com.