Solutions Analyst

The Team Reporting to the Team Lead, Integrations & Development within the Enterprise Applications team, the Solutions Analyst will join a geographically dispersed team of Solutions Analysts. This is a hybrid position that can be filled in any of our offices across Canada. Job Overview We are seeking a Solutions Analyst to join our Integrations and Development team. In this role, you will act as a key link between business needs and technical solutions, ensuring that our systems and processes deliver maximum value. You Will Be Focusing On

• Analyze requirements and translate them into actionable technical specifications.
• Design, develop, and deploy solutions that align with organizational goals.
• Collaborate with stakeholders and technical teams to ensure seamless integration and delivery.
• Combine business analysis expertise with technical proficiency to drive innovation and efficiency.

This position is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and can bridge the gap between strategy and execution. Specific Responsibilities

• Delivers business solutions, through development and integration of new and existing systems.

• Collaborates with business stakeholders to gather and analyze requirements and translates them into technical specifications.
• Designs and proposes IT solutions that align with business goals and processes.
• Evaluates and recommends software solutions to meet business needs.
• Performs system testing, troubleshooting, and problem resolution to ensure solutions function as intended.
• Develops and maintains documentation for system configurations, processes, and procedures.
• Conducts training sessions for end-users as needed.
• Stays updated with industry trends, emerging technologies, and best practices to continually improve system solutions.
• Liaises with the Technical Design Authority (TDA) ensuring applications comply with stipulated technical guidelines.
• Analyzing technical documents and reverse engineer products to document functionality, and data schemas where none exist
• Troubleshoots identified issues
• Accountable for issue resolution
• Escalates to vendors as required

• Supports knowledge transition.

• Completes service transition documentation.
• Creates knowledgebase articles.
• Builds and maintains runbooks

• Provides afterhours call support.

• Participates in monthly post patch testing
• Performs system upgrades during non-peak business hours
• Responds to major incidents promptly

• Adheres to defined ITSM processes.

• Creates change tickets, follows up with approvals, coordinates required resources, and presents changes to the Change Advisory Board.
• Monitors the team queue for incidents and captures troubleshooting activities.
• Analyses recurring problems for root cause, proposes remediation activities, and executes on them.

What You Bring To The Role

• A college diploma with a technology focus, such as computer science, or equivalent combination of experience, education, and professional certifications
• At least 4-6 years of experience in IT progressing from a developer/integrator/DBA
• Technical skills

• .NET (C#)
• PowerShell
• Microsoft SQL Server (SQL, SSRS, SSIS)
• Microsoft Power Platform (PowerBI, PowerApps, PowerAutomate)
• Automation (Robotic Process and/or Test Automation)
• SharePoint
• HTML & JavaScript

• Highly effective at translating new ideas and complex technical concepts to non-technical business stakeholders.
• Knowledge of legal industry technologies including document management, practice management, knowledge management and case management systems highly desirable.
• Willingness and flexibility to work non-standard hours as required to support project and support activities.
• Able to cope with conflicting demands and meet deadlines
• Attention to detail with a high level of accuracy
• Self-motivated and self-managed
• Exceptional ability to communicate effectively at all levels, both verbally and written
• Team player but takes personal responsibility for getting things done
• Written and spoken English is required, Bilingual French is an asset
• Achieved ITIL Foundation certification

Vancouver Salary: $74,928 - $93,660. Salary will be discussed and negotiated during interview and will be based on experience. Why Join Our Team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us! As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential. To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright. If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need. Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further. Law around the world nortonrosefulbright.com