Receptionist - Teaching and Learning Centre

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. The Role An enthusiastic and organised Receptionist is required for the Teaching & Learning Centre which is based within the Queen Elizabeth University Hospital campus. The facility provides a learning and teaching environment for University of Glasgow medical and nursing students as well as providing postgraduate training facilities for medical staff thus ensuring the next generation of doctors, nurses, scientists, clinical academics and support staff are trained to the highest standards. We are recruiting for a dedicated and motivated team member to add to our service focused staff. This will involve performing a wide range of clerical and reception duties with attention to detail and the ability to forward plan. With good communication skills, you will have a pleasant and helpful manner and work as part of a team. This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).Duration, Location, and Working Pattern: This is permanent, part-time post of 14.8 hours per week. Location: Teaching and Learning centre, Queen Elizabeth University Hospital The shift pattern for this post is Monday and Tuesday, 7.45am – 3.40pm Key Responsibilities

• The post holder will welcome all users to the centre and provide directions to relevant venues as required. They will deal with any queries that the users may have.
• The post holder must be able to prioritise and work in a logical, methodical and diligent manner with excellent communication and interpersonal skills.
• Use the booking system to correctly book ad hoc room requests using judgement and occasionally problem-solving skills.
• Assist organisers in the co-ordination and booking of equipment, catering and large events, including conferences.
• Display details of centre events that day and communicate any reasons for delays or changed availability in a courteous manner to all users.
• Monitor and order stationery and consumable stock to ensure adequate resources are available in the communal areas to allow the centre to function and that deliveries are uplifted by the relevant department.
• Present a positive image of the Teaching and Learning Centre to all users and promote it as a centre of excellence for educational and conference services.
• Deal with incoming/outgoing communication e.g. email and shared mailbox, telephones from all NHS staff groups, University of Glasgow medical faculty, staff and students by directing and prioritising as appropriate to ensure efficiency and effectiveness of service delivery within the centre.

Knowledge, training, qualifications and/or experience required to do the job:

• Good general education to include National 5 or equivalent in English
• Good keyboard skills including Microsoft Office, outlook etc
• To have the ability to communicate effectively at all levels with a wide range of NHS and University of Glasgow staff, all learners including students, visitors and members of the public.
• To have excellent interpersonal skills and demonstrate an all-round professional attitude.
• Attention to detail.
• Ability to manage a varied workload and to work in a logical, methodical and diligent manner.
• To have the ability to cope in a stressful, pressurised environment and remain calm under pressure.
• To have numeracy and literacy skills.
• To have customer care skills.
• To be able to organise and prioritise multiple tasks and a varied workload.
• Willingness to participate in training to acquire additional skills.

What We Offer We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested? If you would like to find out more, we would love to hear from you. For an informal discussion, please contact: Fiona Barclay, Centre Operations Officer, 0141 451 1213, fiona.barclay@glasgow.ac.uk Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.   From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process. For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.