Director, People & Culture

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms. Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration. Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business. Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers. As the Director, People & Culture at Mini Mall, you will serve as a trusted advisor, culture steward, and strategic partner—ensuring a workplace environment grounded in respect, fairness, and integrity. You’ll lead through the employment life cycle with a strong focus on resolving complex employee relations issues, managing compliance, and strengthening leadership capability in both Canada and the US. You will also lead in executing Talent Acquisition strategies to attract people to be a part of Mini Mall’s growth plan. In close collaboration with the SVP and broader HR leadership, you will proactively guide leaders, lead the team to shape employee experiences, and advocate for scalable solutions that foster engagement and productivity. WHAT WILL YOU DO?

• Lead a team of Business Partners and Coordinators to provide support for the full employee lifecycle.
• Act as the subject-matter expert for employee relations, ensuring alignment with the overall People & Culture strategy led by the SVP.
• Provide coaching to apply workforce planning and talent management strategies to attract, retain, and develop top talent, ensuring alignment with organizational objectives and future growth needs.
• Partner with business leaders to build a high-performance culture rooted in transparency, accountability, and safety.
• Support acquisition integrations from an employee relations lens, harmonizing policies and practices to promote cultural alignment.
• Lead the execution of employee relations programs, policies, and practices that foster a productive workplace climate.
• Oversee and conduct internal investigations, making recommendations to mitigate risk and resolve conflict appropriately.
• Lead the execution of the Talent Acquisition strategy and processes.
• Monitor trends in employee relations and provide leadership data driven insight to address emerging workplace challenges.
• Partner with Training to shape programming that reinforces leadership accountability and the Mini Mall Experience.
• Provide regular reporting and recommendations to SVP and executive leadership.
• Other duties as assigned.

WHAT WILL YOU NEED?

• 7–10 years of progressive HR experience with deep specialization in employee relations, ideally in a leadership role in a multi-site or decentralized environment.
• Bachelor’s degree in Business Administration or other related field.
• Certified Professional in Human Resources designation is preferred.
• Experience leading and mentoring a team of HR professionals through times of organizational change and growth.
• Proven track record of conducting sensitive investigations and navigating complex interpersonal matters.
• Strong understanding of Canadian employment standards, US understanding is an asset.
• Demonstrated success partnering with senior leadership in fast-paced, evolving organizations.
• Courage and candor to have difficult conversations and the ability to influence with and without authority.
• Empathy and sound judgment in resolving conflicts with a strategic mindset and comfort in tactical execution.
• Be committed to fostering inclusive, respectful work environments.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, RRSP/401K matching program, employee referral program, employer supported volunteerism program, and a discretionary bonus program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email inhouserecruitmentyyc@gmail.com. #MM123