Bilingual Customer Service Clerk and Receptionist - Contract - 18443

About The Opportunity LRO Staffing is partnering with a respected organization in Ottawa to recruit a Bilingual Customer Service Clerk and Receptionist for a 6-month contract with the strong possibility of conversion to permanent. This hybrid role offers an exciting opportunity for a highly organized and detail-oriented professional to provide exceptional service to members and stakeholders while supporting smooth office operations and events. The successful candidate will play a central role in front-line customer service, data entry, office administration, and event support, ensuring a professional and welcoming experience for all. Duties include but are not limited to:

• Serve as the first point of contact for the organization (via email, phone, or in-person); redirect inquiries and provide timely, accurate follow-up
• Monitor and respond to emails through generic inboxes, ensuring exceptional client service
• Provide front-line technical support to members accessing systems, escalating issues as required
• Process manual financial transactions and follow up on unpaid memberships or event registrations
• Perform daily data entry by processing memberships, registrations, cancellations, and payments; ensure accuracy and resolve data issues in the CRM
• Maintain accurate and up-to-date membership and event records
• Manage office administration functions, including mail, courier services, office access, and translation requests
• Support employee onboarding and office set-up
• Coordinate catering, registration, and logistics for internal meetings and events; assist with hybrid/AV set-up
• Support larger events and conferences through registration, technical support, and pre/post-event administration (e.g., name badges, attendee emails, mailouts)
• Maintain and develop internal processes related to customer service, administration, and event delivery

About You The successful candidate will have the following:

• Post-secondary education in an administrative discipline or equivalent experience in a business environment
• 2–4 years of experience in customer service, reception, and administrative support
• Demonstrated experience in data entry and information management
• Strong bilingual communication skills in English and French (verbal and written)
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities
• Professionalism, discretion, and sound judgment in handling sensitive information
• Strong interpersonal skills with a client-focused and collaborative approach
• Proactive problem solver with resourcefulness and initiative
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook); knowledge of CRM systems (Dynamics 365 an asset)
• Familiarity with boardroom AV systems and hybrid meeting support is an asset

About the Job

• Location: Ottawa, ON
• Work Arrangement: Hybrid; 4 days onsite per week, 1 remote day based on operational needs
• Hours: Monday to Friday, 37.5 hours per week; occasional evenings/weekends for major events
• Salary: $23.00 - $28.00
• Additional Requirements: Must be fully vaccinated and able to obtain enhanced security clearance (including criminal record check)

How To Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to executivesupportcontract@lrostaffing.com. If you are already registered with us, please contact your Senior Recruiter. Please quote job 18443. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.