Senior operations supervisor

Ride the next mile with us!Responsabilities

• Assist the Station Manager to set operational goals, measure and report results on a timely basis.
• Work with the SM to plan, direct, and implement station operations and administrative support to meet prescribed productivity and service goals.
• Participate in the development of procedures and working methods in collaboration with the SM and monitoring KPIs (Key performance indicator).
• Coordinate with the SM to prepare and analyze performance reports regarding identified Key Performances Indicators (KPI), budgets and forecasts. Monitor results on an ongoing basis and adjust operations as required.
• Ensure payroll is accurately approved and submitted in a timely manner.
• Provide overall direction, support, coaching and leadership to the team to achieve the objectives.
• Provide unparalleled employee experience and align department and individual efforts to the vision, mission and culture.
• Ensure execution, compliance and adherence to policies and procedures and SOPs.
• Monitor, measure, coach and develop direct reports, provide recognition, evaluate and provide feedback on performance, address performance and resolve problems.
• Lead their team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving customer experience.
• Lead and promote a culture where health & safety are priorities.
• Coordinate and manage business partners, allocate routes already optimized/distributed to drivers.
• Task orientated and ensuring daily operations of the station.
• Manage undelivered packages and warehouse returns and ensure reports’ completion in a timely manner.
• Solution focused and goal orientated in making decisions and being able to execute tasks at hand. would be the first point of contact for daily/emergency situations.
• Work under very limited and tight deadlines. Adaptability to the business needs of quick decisions, problem solving, escalations and people leadership, to run a smooth operation.

Qualifications

• 3-4 years in an operations supervisory role, preferably in the transport industry.
• Know the current occupational health and safety regulations in force.
• Have general computer knowledge (Office365).
• Have knowledge of current transport laws and regulations.
• Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.
• Ability to effectively prioritize workflow to ensure deadlines are met, adapting to shifting priorities and support the implementation of continuous improvement.
• Strong interpersonal skills including leadership, conflict resolution and team building abilities.
• Demonstrate a positive and professional attitude with a hands-on team-oriented work style.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution. At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you. Apply Now.