Client Services Administrator (Maternity Leave)

Client Services Administrator (Maternity Leave Contract – 12 Months)

About Den Bosch + Finchley

Den Bosch + Finchley is a Toronto-based design-build firm specializing in luxury residential renovations, restorations, and custom home construction throughout Southern and Central Ontario. Since 1989, we have built a reputation for exceptional craftsmanship, meticulous attention to detail, and outstanding client service.

About the Role

We are seeking a Client Services Administrator to join our team on a full-time, 12-month maternity leave contract. This role is the primary point of contact for clients, ensuring a seamless experience from project onboarding through post-construction service.

Key responsibilities include:

• Managing client communications and service requests
• Logging requests in AirTable and Calendar
• Following up on requests and ensuring all are scheduled within a timely manner.
• Coordinating with project managers, trades, and consultants
• Scheduling service appointments and tracking project progress
• Preparing client updates, reports, and documentation
• Resolving client concerns promptly and professionally
• Supporting ongoing process improvements and client satisfaction initiatives
• Day to day office operations
• Misc. administrative duties including ordering of office supplies, keeping office organized, general admin.
• Occasional assistance with insurance, HCRA renewals, site employee training, and party/event planning.

Qualifications

• Strong customer service and client relationship management skills
• Excellent written and verbal communication abilities
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience in construction, design, property management, or a related industry is an asset
• Proficiency with Microsoft Office and administrative systems
• Post-secondary education or equivalent relevant experience
• Ability to work independently and in a team.

Location: Toronto, ON (On-Site), Monday - Friday

Salary: $50,000 - $60,000.00

If you enjoy building relationships, solving problems, and delivering exceptional service, we would love to hear from you. Please do not contact the office directly, only applications through Linkedin will be considered.