Office Manager

Focused leadership. Efficient operations. Inspired people. At BELFOR, we restore more than buildings—we restore peace of mind. As a global leader in property restoration for over 70 years, we help people recover from the unexpected. Position Overview As the Office Manager at BELFOR, you’ll play a pivotal role in driving the efficiency and success of our local operations. This position combines leadership, administration, financial coordination and people management to ensure our team thrives in a professional, organized, and positive environment. You will oversee daily office operations, manage Accounts Payable processes including invoice tracking, vendor communications, and timely payments, support Human Resources functions, and act as the go-to resource for staff and management alike. Your leadership will directly contribute to a smooth-running office, accurate financial operations, a motivated team, and the achievement of organizational goals. What You’ll Do

• Oversee day-to-day office operations, ensuring compliance with BELFOR policies, local regulations, and health & safety standards.
• Lead and support Office Coordinators, Administrators, and Project Manager Assistants.
• Manage scheduling, vacation approvals, and workload distribution for direct reports.
• Partner with HR to support recruitment, onboarding, training, and performance management.
• Address employee concerns, manage conflict resolution, and administer disciplinary actions as needed.
• Develop annual project plans, budgets, and workflow processes.
• Conduct regular meetings to align teams with goals and departmental updates.
• Manage accounts payable processes, including invoice review, coding, approvals, and timely payment processing.
• Reconcile vendor statements and resolve discrepancies in a timely manner.
• Maintain accurate financial records and ensure compliance with company policies and audit requirements.
• Oversee payroll, invoicing, and payment follow-ups.
• Prepare reports, analyze office performance, and recommend improvements.
• Ensure high standards of customer service and reception coverage.
• Maintain accurate training records and ensure compliance with company requirements.
• Support safety initiatives and ensure employee awareness of policies.
• Perform other reasonable duties as assigned.

What You Bring

• High School Diploma or GED.
• Proven leadership and team management experience.
• Strong proficiency with Microsoft Office Suite and Google Suite.
• Excellent written and verbal communication skills with professionalism.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively.
• High attention to detail and commitment to safeguarding property and information.

Nice to Have

• 3+ years of experience in an office management or administrative role.
• Previous experience in the restoration industry.

Working Conditions

• Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on-call, or outside normal working hours;
• Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
• Periodic travel may be required.

Why Join Us

• Competitive compensation package;
• Comprehensive health, dental, and vision benefits;
• Company phone and laptop provided;
• Paid vacation and RRSP matching program;
• Employee and Family Assistance Program (EFAP); and
• Leadership development and industry-specific training and support.

Our Commitment to You

• Comprehension of BELFOR internal processes, procedures and systems; and
• Attend all BELFOR-sponsored training courses as required.
• Personal Development Support: BELFOR encourages continual growth and supports
• employees’ professional development through educational opportunities, certifications, and skills
• enhancement, ensuring our team stays current with industry trends and best practices.

About BELFORBELFOR is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage. We’re dedicated to restoring properties and rebuilding lives. Join a team that values excellence, teamwork, and your professional growth in a fast-paced, rewarding industry. | Restoring more than property → Learn More ACCESSIBILITY STATEMENT (AODA IN ONTARIO)BELFOR (Canada) Inc. is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process. HUMAN RIGHTS STATEMENTBELFOR (Canada) Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, BELFOR (Canada) Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.