Senior Manager, Business Analysis and Salesforce Support

Job Title: Senior Manager, Business Analysis and Salesforce Support Vacancies : This posting is for (1) new role. Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us) Work Model: Hybrid Work Model Salary Band: 7 ($100,000 - $115,000 CAD) HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way MAKING AN IMPACT The Senior Manager, Business Analysis and Salesforce Support, leads the Salesforce Solutions Team’s business analysis function, ensuring business needs are translated into clear, actionable requirements. This role oversees documentation standards, drives Salesforce training and adoption, and manages the Salesforce LMS, onboarding, UAT, and test planning. They develop best practices, strengthen cross functional collaboration, and ensure enhancements and functional changes deliver measurable value across the organization. What You’ll Be Doing

• Salesforce Strategy, Delivery & Support
• Facilitate intake, prioritization, and alignment of Salesforce business requests and enhancements.
• Partner with stakeholders to define, document, and prioritize solution requirements.
• Manage discovery and requirements gathering for Salesforce initiatives.
• Drive business alignment strategies that support scalability and continuous improvement.
• Champion adoption of new Salesforce features, processes, and enhancements.
• Translate business needs into clear, actionable functional requirements.
• Collaborate with technical teams to develop prototypes and solution designs.
• Oversee requirements through the full software development lifecycle.
• Ensure functional requirements are accurately translated into technical solutions.
• Assess new tools and Salesforce features, recommending opportunities for value.
• Coordinate UAT planning and execution to validate readiness for deployment.
• Oversee creation of current- and future-state documentation and process flows.
• Ensure requirements remain clear, actionable, and traceable throughout projects.
• Facilitate workshops to capture needs and translate them into user stories.
• Salesforce Training, Adoption & User Support
• Develop and execute Salesforce onboarding, training, and continuous learning programs, including adoption measurement and change impact planning.
• Create and maintain Salesforce LMS content for new features, processes, and enhancements, applying adult learning best practices such as gamification and hands on training.
• Manage the Salesforce Super User Group to strengthen adoption, peer support, and continuous feedback loops.
• Oversee user onboarding, license management, and alignment with organizational standards for all business applications.
• Lead requirements gathering and triage support tickets, providing Tier 1–2 support for complex issues and ensuring timely escalation and resolution.
• Support routine maintenance activities, maintain SOPs for user management and troubleshooting, and ensure all process and configuration documentation remains up to date
• Business Analysis Leadership & Operations
• Manage and mentor business analysts, ensuring growth and high-quality deliverables.
• Maintain standardized templates and documentation for requirements, user stories, enhancements, and training.
• Drive consistency and streamline practices for requirements gathering and user story development.
• Define an ROI framework and ensure traceability from metrics to acceptance criteria and delivered value.
• Establish standardized post‑delivery ROI reporting with clear metrics and analytics.
• Use shared tools such as Azure DevOps for requirements, testing, and release planning.
• Manage support workflows and training requests through Freshservice.
• Support initiative intake and planning using approved tools (e.g., ARTI).
• Foster a high-performance culture that leverages the unique talents and strengths of each member while encouraging their growth and development.
• Champion CCS as a hero in the face of cancer.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

Qualifications

• 5+ years of experience in business analysis, project management, or business alignment roles, with at least 2 years in leadership capacity.
• University Degree in Business Administration, Information Management, IT, or related field, or equivalent combination of education and experience.
• Salesforce Administrator certification (highly preferred)
• Training in Agile methodologies, process analysis, or product ownership disciplines
• Demonstrated experience managing business analysts and driving consistency in documentation and requirements gathering.
• Strong understanding of training and adoption strategies, LMS management, onboarding, and UAT/test planning.
• Familiarity with CRM, marketing, and related platforms, specifically Salesforce.
• Excellent problem-solving, organizational, and communication skills.
• Experience with agile, waterfall, and hybrid delivery methodologies.
• Proficiency in requirements management tools (e.g., Azure DevOps, Jira, Freshservice) and LMS platforms.
• Ability to build relationships and influence stakeholders at all levels.
• Ability to guide business analysts, drive documentation standards, influence cross functional teams, and build strong relationships.
• Strong written, visual, and verbal communication, with the ability to translate technical concepts for diverse audiences.
• Ability to interpret complex business needs, analyze data, troubleshoot issues, and propose sound technical solutions.
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Others may apply

What You Can Expect From Us CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change: COURAGEOUS UNITED CARING RIGOROUS We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily. COME AS YOU ARE At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care. How To Apply Qualified candidates are invited to submit their resume, cover letter and salary expectations byMarch 10, 2026. We thank all candidates for their interest and advise that only those selected for an interview will be contacted. Other Information CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you! Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business. Privacy Disclosure We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca . For more information about our privacy practices, visit cancer.ca/privacy. AI Disclosure We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy . Connect With UsLinkedIn|Facebook|YouTube|Bluesky#IND