Repair Manager (Full Time, Permanent)

The Dufresne Group is currently seeking a Repair Manager within our our Calgary Distribution Centre located at Bay 65-5805 76th Avenue SEAs Repair Manager you will be responsible for…

• Formulating, documenting, and communicating operational plans, standards, and goals as set by the Regional Director of Repair.
• The activities, scheduling, and work assignments for the In-Home, Store and In-Shop
• Service Technicians, including performance evaluation, training, and counselling.
• Liaise with Distribution, Transportation, Service and Repair Planning to determine workload requirements.
• Understand, follow and ensure compliance with all safe work practices and rules, including leading the repair team in safety recognition and implementation with respect to all repair department processes and practices.

The Dufresne Group is committed to investing in our team members; we offer:

• Market competitive wages;
• Comprehensive benefits plan and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values.

As The Repair Manager You Will

• Assure compliance with all Company policies and procedures.
• Direct subordinates and delegate tasks to ensure timely and quality service.
• Coordinate in-shop repairs (including ship prep), and in-home service calls while achieving established monthly goals.
• Maintain service vehicles and provide required documentation for defined maintenance program and insurance requirements.
• Inventory Management

• Storage Location Maintenance
• Clearance Approval
• Product Movement

• Coordinate 3rd party repairs.
• Oversee parts receiving and inspection.
• Demonstrate the company’s values in all aspects of their work performance.
• Monitor and analyze performance metrics to identify areas for improvement and develop action plans to address.
• Leverage Automation and identify “best in class” repair techniques.
• Manage, and Celebrate our National Certification program and our teams' capabilities.
• Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time, with or without notice.