Responsible Gambling, Client Services Representative

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Client Services Representative (CSR), Responsible GamblingLocation: On-site, Casino Nova Scotia Schedule: Part-time hourly, 11:00 AM – 2:00 AM (7 days/week) Join our Team TELUS Health partners with Casino Nova Scotia to ensure guests have access to the Responsible Gaming Information Centre (RGIC), where our team educates, supports, and connects guests to resources that encourage responsible gambling. As a CSR, you’ll be part of this purpose-driven initiative, supporting guests, delivering information, and fostering informed play. Your work will directly contribute to problem gambling prevention and community well-being. What you'll do: As a CSR, you will play a key role in promoting responsible gambling and creating a safe, informed gaming environment. Your responsibilities include:

• Educating and supporting casino guests on responsible gambling practices, safe play, and healthy gaming habits.
• Assessing visitor needs and recommending appropriate support or intervention strategies.
• Assessing visitor needs and recommending appropriate guidance or intervention strategies.
• Providing support to individuals enrolling in the voluntary self-exclusion program.
• Delivering responsible gambling training to casino staff as needed.
• Collaborating with casino personnel and other professionals to assist guests exhibiting signs of problem gambling.
• Researching, maintaining, and sharing up-to-date provincial and community resources.
• Developing and managing a resource library of gambling-related materials to support RGIC operations.

What you bring: Success in this role comes from empathy, clear communication, and flexibility. We’re looking for someone who can confidently engage with the public, support vulnerable guests, and adapt to a dynamic schedule.

• Completion of post-secondary education or equivalent hands-on experience in a client-facing environment
• Strong interpersonal and customer service skills.
• Comfortable in fast-paced, client-facing environments.
• Proficient in Microsoft Office (Word & Excel).
• Flexible to work scheduled shifts based on operational needs.

Why join TELUS Health:

• Make a direct impact in promoting safe and informed gambling in your community.
• Work a flexible, part-time schedule designed for work-life balance.
• Join a diverse, collaborative team that values inclusion and innovation.
• Grow your expertise in behavioral health, client services, and responsible gambling.

A Bit About Us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.