- Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
- Receive email referrals from teams and organize and follow-up
- Monitor email and respond to patients
- Performs telephone and reception duties.
- Respond to incoming phone calls, direct inquiries to appropriate personnel/area
- Greet patients on arrival
- Register patients and update patient information
- Schedule appointments and prepare patient schedule
- Coordinate diagnostic procedures
- Prepare charts
- Order supplies
- Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed
- Other administrative duties as required
- Support clinics scheduling and coverage
- Completion of Medical Office Administration program or the equivalent combination of education and experience
- One year of Administrative/Business experience required, in a health care setting preferred
- Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook, MS Office , Accuro & Zoom
- Strong attention to detail, excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Proven ability to respond effectively in stressful situations
- Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
- Effective time management skills and ability to multitask is essential
- Advanced organizational skills and ability to prioritize in a fast-paced environment
- Excellent interpersonal skills and demonstrated ability to work in an inter-professional team
- Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
- Demonstrated satisfactory attendance and punctuality required