Gallery & Retail Store Manager

Job Details DescriptionPosition Gallery & Retail Store Manager Location Edmonton, AB Type Full Time, 8-month Contract Salary $65,000 per annum About Us Break Barriers. Employ Change. At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are. What We Are Seeking When was the last time you worked at an organization with a real purpose? Not a slogan or a jingle. A purpose that actually made society better. Something that you could identify with from day one. Has it been a while? Never? Well, here’s where your luck changes. The Retail & Gallery Manager is responsible for the day-to-day operations of the Prospect Art Collective store. Reporting to the Program Manager for Prospect’s Retail Mental Health program, you will have a solid grasp of the programs mission in assisting job seekers gain meaningful retail work experience, while maintaining the storefront and supervising the permanent retail staff. What will you do?

• Act as a store key holder, ensuring the store is opened, closed, and secured in accordance with organizational procedures.
• Manage the day-to-day operations of the retail store, including customer service, staffing coverage, sales activities, merchandising, inventory, and point-of-sale processes.
• Supervise a team of 2-4 part-time Retail Store Associates, including scheduling, day-to-day direction, performance support, training, and coordination of HR-related processes in collaboration with the Program Manager and Human Resources.
• Coordinate and supervise Retail Mental Health program clients who are ready to progress into customer-facing work experience within the retail store.
• Provide hands-on coaching, guidance, and support to clients as they build practical retail, customer service, workplace readiness, and employability skills.
• Learn and maintain a working understanding of the Retail Mental Health program model, including program flow, client transitions between phases, and the role of retail work experience in supporting client progress.
• Provide site leadership and operational support when the Program Manager is absent, including responding to day-to-day issues and escalating concerns as appropriate.
• Coordinate with external arts organizations, artists, and community partners to support in-store pop-up galleries, artist-in-residence opportunities, and related retail/gallery initiatives.
• Coordinate and oversee gallery technician activities within the store to support exhibition setup, display, maintenance, and takedown.
• Assist the Program Manager with the management, tracking, and documentation of artist contracts and related administrative requirements.
• Maintain effective inventory management practices, including receiving, tracking, organizing, replenishing, and monitoring retail and gallery merchandise.
• Operate and oversee point-of-sale systems, including sales transactions, cash handling, reconciliation, and related reporting processes.
• Support visual merchandising and store presentation to create an accessible, welcoming, and engaging customer experience.
• Assist with marketing and promotional activities for the store, gallery exhibitions, events, and community partnerships.
• Support in-store gallery work, including ArtRecruits client exhibitions and other fee-for-service or ad hoc gallery exhibitions.

What it Takes to Do This Job (Knowledge, Skills and Abilities Required)

• Minimum 5-7 years of retail store management experience.
• High School Diploma as a minimum, 2-4 year post secondary education is an asset.
• Possession of a valid Alberta driver’s licence and access to a reliable vehicle for travel.
• Knowledge of the arts community in Edmonton is considered a strong asset.
• Strong communication skills with a welcoming, empathetic leadership style.
• Strong customer service skills, with the ability to create a welcoming, respectful, and positive experience for customers, clients, artists, and community partners.
• Demonstrated leadership skills, including the ability to guide, coach, and support staff and clients in a busy retail and gallery environment.
• Knowledge of Prospect’s programs and services as a previous client or community partner would be a strong asset.
• Working knowledge or willingness to learn how to use printing tools including Cricut, T-shirt press, and scanners.
• Demonstrated experience using point-of-sale systems, basic computer applications, and retail tools, with the ability to support others in their use.
• Experience working with vulnerable and/or disabled individuals either personally, professionally, or through post-secondary education.

Further Notes

• Full-time, 8-month Contract with possibility of extension.
• Hours of work are Tuesday – Saturday, 10AM-6PM.
• A reliable vehicle and valid Alberta minimum Class 5 driver’s license are required.
• Travel within and around Edmonton is required for this position.
• Ability to stand for 6-8 hours.
• Ability to lift and carry large objects from 5-25kg.
• Ability to use and train others on the store’s printing tools.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs: Enthusiastic Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy. Professional In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest. Innovative Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries. Inclusive Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals. Collaborative Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces. If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at careers@prospectnow.ca. Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.