Client Service Specialist

We are searching for a Client Service Specialist to join our Perlinger team in Calgary, AB. The Client Service Specialist plays a critical role managing a key portfolio of clients. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem solving skills, consistently pay attention to detail, and display a sound work ethic. The Client Service Specialist Will

• Develop and maintain relationships with clients and multiple insurance companies
• Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
• Independently manage clients' enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
• Provide support to Account Managers, including the set-up of new groups, client service and administration
• Provide benefit plan administration training for new and existing clients
• Assist clients with claims and on-line processing
• Coordinate timely preparation and delivery of necessary client materials
• Maintain security and confidentiality of client information

To be successful as a Client Service Specialist with Perlinger Group Benefits Inc., you will need:

• 1-3 years experience in a client service, customer service, office administration, or account coordination role
• Excellent administrative and data management skills
• Strong Microsoft Office Suite proficiency including Excel, Word, and Outlook
• Experience working with group benefits, insurance, claims administration, or employee benefits programs is considered an asset.
• To be highly organized and self-starting with excellent attention to detail; able to learn new systems and processes
• Well-developed relationship-building and communication strengths
• Strong problem solving and analytical skills

What's In It For You

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Competitive compensation

Perlinger Group Benefits Inc. is a leading employee benefits consulting firm with more than 30 years of experience helping organizations design and manage customized benefits and retirement programs. We specialize in the design, implementation, and administration of employee benefits plans, group retirement solutions, and individual insurance programs. Our success is built on personalized service, long-term client relationships, and a commitment to acting as an extension of our clients’ HR teams. As part of the People Corporation family of companies, Perlinger combines local expertise and trusted relationships with the resources and support of one of Canada’s leading providers of employee benefits, retirement, wellness, wealth, and human resource solutions. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. The base salary for this position is between $55,000 - $60,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.