Payment Operations Center Analyst - Level 1

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you! | Who we are We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change. Payments Canada — Where Our Country Connects Payments Canada — Who we are | Our culture With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada! Do you want to make payments easier, smarter and safer for Canada? Join us today!You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!|What we are looking for Payments Canada governs and operates Canada’s essential payment clearing and settlement infrastructure, including associated systems, by-laws, rules and standards. The Payments Operations Centre Analyst (POCA-L1) is responsible for providing critical, first-line support for Canada's payment systems. This rotational position involves 24/7 operational duties, including system and network device monitoring, incident mediation between vendors and financial members and providing direct advisory services to financial member clients. |A day in the life Responsibilities of this position include but are not limited to: Technical Services and Program Delivery

• Actively monitor critical payment systems.
• Respond to issues in a professional and efficient manner and initiating the Incident Response process properly.
• Maintain a high level of customer service / professionalism throughout all activities and representing Payments Canada to external stakeholders.
• Maintain a high degree of knowledge on Payments Canada functions through scheduled and self-led training.

Contacts and Communications

• In a professional manner respond to Member requests through preferred channels within agreed SLA timelines.
• Actively communicating with Payments Canada staff and stakeholders to reach an optimal solution to issues.

|What you will need to be successful

• Secondary school diploma or equivalent.
• Bilingual in both English and French.
• Must be able to work rotational shifts and participate in the on-call support rotation and periodic overtime after six (6) months of employment.
• Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.

|You will really stand out with

• ITIL Foundation certification in IT Service Management.
• Knowledge of payment infrastructure.
• Experience in operations support and/or Service Desk environment is considered an asset.

|Salary range

• Based on qualifications and experience: $51,000 to $68,000

Please submit your application by February 16, 2026 | What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements. It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions. | Our diversity, inclusion and equity commitment At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca. We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.