Branch Manager

Purpose:

Reporting to the Retail Manager, Branch Manager is responsible for overseeing the day-to-day operations of the branch and ensure the timely delivery of sales and service to a wide variety of customers in a safe and effective manner.

Job Description:

• Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch profitability.
• Manage branch staff through effective communication, coaching and team building to achieve superior performance in all key areas, with a particular focus on customer service.
• Responsible for the financial viability of the branch by establishing and controlling key performance measurements with respect to inventory levels, cylinder control, truck routing and other fixed assets.
• Coordinate, implement and maintain safe work practices.
• Provide product and basic sales training for branch staff to ensure effective customer service.

Requirements:

Education & Experience:

• A college diploma, or working towards one, preferably a college degree in Business Administration.
• 1-2 years administrative experience preferably in an industrial environment.

Key Skills and Attributes:

• Excellent communication, interpersonal and coaching skills.
• Ability to manage multiple tasks and work under time pressure.
• Excellent computer skills with proficiency in SAP.
• Experience managing employees.
• Strong appreciation for excellence in customer service.
• Computer application knowledge of Word, and Excel (asset).
• Knowledge of the gas and welding industry (asset).