Assistant Manager, Support Services

The Organization:

Since 1955, LutherCare Communities has been a leader in providing programs, services, and housing to residents across Saskatchewan with the highest quality of care and support.

Our Team Members provide caring services to residents and clients throughout Saskatchewan in our Seniors Independent Living Communities, Intermediate Care Homes, Long-Term Care, Group Homes for individuals with intellectual and physical disabilities, and programs like the Seniors Day Program and the Luther Seniors Centre. 

LutherCare is proud to offer a wide range of services to meet the needs of all entrusted to our care. These services are fully accredited to meet our commitment to excellence.

WHO WE ARE LOOKING FOR

The Assistant Manager, Support Services would be an operational leader in LutherCare Communities (LCC), partnering with other LCC leaders to achieve the organizational priorities and goals. Reporting to the Manager, Support Services, the Assistant Manager plays a key leadership role in the effective planning, coordination, and supervision of various non-clinical services, including Food Services, Laundry Services, and Environmental Services. This position is responsible for supporting the day-to-day operations, ensuring quality standards, managing Team Member scheduling and performance, and providing operational support across departments.

WHAT YOU WILL DO

The Assistant Manager, Support Services is responsible for supporting the effective day-to-day operations of food services, laundry, and environmental services within the Luther Special Care Home. This role ensures service delivery meets quality, safety, and regulatory standards while aligning with the person-centered values of the organization. The Assistant Manager provides frontline leadership by overseeing staff scheduling, participating in recruitment and onboarding, supporting performance management, and ensuring adequate staffing coverage.

The role plays a key part in supporting Occupational Health & Safety (OH&S) initiatives, infection prevention and control practices, and contributes to a clean, safe, and respectful environment for residents, Team Members, and visitors. Additionally, the Assistant Manager participates in the on-call rotation, providing after-hours leadership and support as needed to maintain continuity of services and resident well-being. This position actively contributes to maintaining a safe and comfortable environment for clients, residents, and Team Members by supporting Occupational Health & Safety (OH&S) initiatives, infection prevention and control measures, and continuous quality improvement processes.

KEY ACCOUNTABILITIES

• Departmental Oversight and Operations
• Food & Nutritional Services
• Environmental & Laundry Services
• Budget & Financial Support
• Human Resources & Scheduling
• Health & Safety / Regulatory Compliance
• Supply Chain and Inventory Management
• Manager On-Call Duties

In delivering these accountabilities, the Assistant Manager, Support Services, will: 

• Be a champion of a resident-first culture
• Be sensitive and attuned to stakeholder and community processes and needs
• Ensure the division is compliant with relevant legislation and other directives
• Have strong interpersonal and people management skills and demonstrate ability to lead and motivate a team to accomplish goals
• Motivate and champion quality improvement through active engagement, coaching, measurement, accountability, and evidence-based decision making
• Understand the labor environment and bargaining
• Create an engaged workforce through a culture of physical and psychological safety
• Commit to a diverse, culturally competent, and culturally safe work environment and representative workforce
• Promote and practice cross-functional operations and foster a culture of collective leadership
• Champion continuous improvement by encouraging and embracing innovation, best practice and collaboration including working with others to enhance LCC’s reputation for excellence in care, shelter, and support.

WHAT YOU WILL BRING TO THE POSITION & ORGANIZATIONEducation:

• Post-secondary education in Hospitality, Health Administration, Business, Food Services Management or a related field or equivalent combination of education and experience
• Licensed and in good standing with professional association and/or regulatory body, if applicable

Experience:

• Minimum 3–5 years of experience in a supervisory or leadership role within support services or a healthcare/hospitality environment.
• Experience in food service management, environmental services, or related operational functions.
• Working knowledge of OH&S, WHMIS, IPAC, and regulatory compliance in a healthcare or long-term care setting.
• Proficient in Microsoft Office Suite and scheduling software.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to work in a fast-paced, service-oriented environment. Experience at an operational level, as a leader who has developed and led innovative planning, projects or programs
• Experience in a health-care sector would be considered an asset

Knowledge, Skills and Abilities:

-       Is committed to a resident-first culture

-       Knowledge of legislation and applicable laws

-       Knowledge of the healthcare system in Saskatchewan

-       Has demonstrated strong interpersonal and communication skills

-       Has demonstrated strong critical thinking, financial and analytical skills

-       Exemplifies ethical practices, professionalism and personal integrity

-       Ability to adapt to change or unexpected developments

-       Ability to integrate clinical knowledge and experience into activities to enhance clinical practice

-       Demonstrated computer proficiency

-       A knowledge of Human Resources programs and systems

-       Promotes innovation, guides change and is committed to continuous improvement

-       Has a proven ability to collaborate and partner with a wide variety of stakeholders, including community, to balance the needs and interests of diverse groups while maintaining alignment with strategic priorities

-       Demonstrates commitment to a diverse, culturally competent and culturally safe health system

and representative workforce

-       Demonstrates and is recognized for operational leadership that includes articulation of mission, vision and strategy that charts a path forward

• -       Ability to teach, inspire, lead by example, build confidence in others and mobilize people 

VALUES

• Compassionate Care
• Excellence in Serving
• Inclusion and Belonging
• Integrity

WHAT WE OFFER

• Enhanced time off policies
• An inclusive workplace
• Learning & development opportunities
• Prioritization of work-life balance
• Wellness in the workplace
• Culture of internal advancement
• Paid sick leave
• Extended Health and Dental benefits                     
• Group life and long-term disability benefits
• Pension Plan                 
• Employee assistance program

We believe in the power of diversity, and we're dedicated to creating a diverse, equitable and inclusive environment at LutherCare Communities. We ensure equal opportunity for all applicants and encourage people of all visible minorities and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Applicants must provide a criminal background check prior to employment.

A Safe and Caring Continuum of Living™ for those we serve.