IT Operations Manager

• In-person*
• You must be a resident of Quebec City or Montreal**

Who are we? With over 15 years of experience and more than 15 clinics regionally, two operating rooms, over 125 physicians, and over 250 employees, Lacroix Private Medicine has quickly become the leader in private medicine in Quebec! While maintaining the passion of its team through various development projects, it ensures the sound management of its network of private clinics, thanks to people like you, by maintaining a client-focused medical practice of excellence. OUR MISSION To be the benchmark in private healthcare. OUR VALUES Passion | Respect | Integrity | Commitment | Innovation. Job DescriptionWhat we are looking for The IT Operations Manager reports to the Director of Information Technology. Main Responsibilities

• Oversee all IT operations (support, infrastructure, networks, systems, security)
• Manage technical managers and teams (support, system administrators, etc.)
• Ensure the availability, performance, and reliability of critical systems
• Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Manage major incidents and coordinate recovery plans
• Oversee change management
• Manage IT vendors and service contracts
• Participate in budget planning and operational cost control
• Implement continuous improvement and process optimization strategies
• Ensure compliance with security and regulatory standards
• Develop and maintain backup and disaster recovery plans Business continuity
• Provide technical support to users in case of network or IT system issues.
• This may involve remote or on-site troubleshooting, incident resolution, and providing user guidance and training (including cybersecurity).

Education And Experience Requirements

• University degree in Computer Science, Information Technology, or a related field
• Minimum of 7 years of IT experience, including at least 3 years in operations or technical team management
• Certifications (an asset): ITIL (Intermediate or Advanced), PMP, CISSP, Microsoft, Azure, or any relevant IT infrastructure management certification

Required Skills

• Strategic vision of IT operations
• Strong analytical and risk management skills
• Excellent understanding of multi-site environments
• Inspiring leadership and ability to manage multiple teams
• Results-oriented and focused on continuous improvement continue

Technical Skills

• Solid knowledge of infrastructure (servers, virtualization, storage)
• Proficiency in Microsoft environments (Active Directory, Microsoft 365, Azure)
• Good understanding of networks (LAN/WAN, VPN, firewalls)
• Knowledge of cybersecurity principles and access controls
• Experience with performance monitoring and management tools
• Knowledge of cloud and hybrid environments

Soft Skills

• Communication: Ability to communicate clearly and effectively with technical teams and management.
• Time Management: Ability to manage operational and strategic priorities simultaneously.
• Teamwork: Ability to foster collaboration among teams technical and internal departments.
• Adaptability: Ability to thrive in a constantly evolving technological environment.
• Strategic Leadership: Ability to make impactful decisions and positively influence the organization.
• Stress Management: Ability to manage critical situations and major incidents calmly and effectively.

Working Conditions

• Work Location: Quebec City or Montreal
• Hours: 40 hours/week.
• Contract: Full-time (3-month probationary period)
• Mobility: Must have a vehicle to visit all clinics in Quebec City and Montreal as needed
• Mode: In-person

On-call Availability

• Evening and weekend availability required as needed, depending on operational requirements and in case of a major incident.

Our Benefits

• Cell phone allowance, $60
• Lacroix gift card worth $500/year with quick access to physicians;
• Annual health account of $1,100;
• FTQ pension plan with employer contribution;
• Annual training account linked to your Employment;
• Opportunities for development and advancement within the organization;
• Employee lounge;
• Annual vacation;
• Free parking;
• Close to bus routes;
• Modern, bright, and stylish workspace;
• Event: A festive and informative corporate event;
• Unlimited coffee and a private employee lounge!