Client Success Account Manager

About the Role

Insight Global is hiring a Client Success Account Manager on behalf of a global mobile parking payments platform trusted by cities, operators, and millions of drivers worldwide.

This role owns and grows relationships across an established portfolio of client accounts. It’s highly consultative, relationship‑driven, and focused on retention, expansion, and long‑term partnership value. You’ll act as a trusted advisor to your clients — understanding their operations, identifying opportunities for growth, and ensuring successful adoption of our client's solutions.

This is more than relationship management. You’ll own execution, outcomes, and follow‑through for everything happening within your accounts.

This is a remote role with limited but meaningful travel for client visits, conferences, and annual sales summits.

What You’ll Be Doing

Client Relationship & Account Ownership

Serve as the primary point of contact for a portfolio of client accounts

Build deep, trusted relationships with stakeholders at multiple levels

Own all account activity — strategy, execution, and follow‑through

Act as a strong client advocate internally while representing the business externally

Retention, Growth & Revenue

Drive client retention, renewals, and account profitability

Identify and execute expansion opportunities across products and services

Lead Quarterly Business Reviews (QBRs), often in person

Consult on operational improvements and solution optimization

Consultative & Operational Focus

Deeply understand client operations to uncover challenges and opportunities

Navigate ambiguity and complexity with a solutions‑oriented mindset

Collaborate cross‑functionally with Sales, Marketing, Client Support, and Leadership

Data, Tools & CRM

Maintain accurate CRM data (Salesforce preferred) including notes, meetings, action items, and opportunities

Use data and insights to inform strategy and client recommendations

Leverage AI tools (ChatGPT, Copilot, and similar platforms) to assess opportunities, streamline workflows, and support decision‑making

Required Skills & Experience

3–5 years of experience in client success, account management, or relationship‑based roles

CRM experience (Salesforce strongly preferred or equivalent)

Strong relationship‑building and consultative communication skills

Comfort using AI tools in day‑to‑day work (ChatGPT, Copilot, etc.)

Ability to work independently, own outcomes, and “do what needs to be done”

Willingness and ability to travel (~15%) and rent/drive vehicles as needed

Nice to Have

Experience in the parking industry

Background in fintech or technology‑enabled services

Exposure to government or municipal clients (public or private sector)

Experience presenting to clients and leading executive‑level conversations

Familiarity with analytics, reporting, or BI tools