Showroom Coordinator

Pay: CA$18.00 - CA$20.00 per hour

Job Types: Full-time, Part-time

About the Role

Are you a versatile professional who loves the thrill of closing a sale but also enjoys the structure of backend operations? We are looking for a motivated Sales & Showroom Coordinator to join our Toronto team.

This is not a typical desk job. This role offers a dynamic 50/50 split between front-of-house sales and backend digital administration. You will serve as the "face" of our brand—assisting walk-in clients and contractors—while effectively managing the "brains" of the operation through our e-commerce platform and digital marketing channels.

Why Join Us?

• Best of Both Worlds: Perfect for someone who wants to stay active on the sales floor without losing their sharp administrative edge.
• Earning Potential: We reward performance. In addition to your base salary, you will earn a 10% commission on eligible sales, putting more money directly in your hands.
• Key Impact: You won't just be a cog in the machine; you'll drive revenue through in-person negotiations and online lead generation.

Key Responsibilities

1. Sales & Business Development

• Consultative Showroom Sales: Actively engage walk-in customers (homeowners, designers, and contractors) to understand their project needs. You will guide them through product selection, provide technical advice, and close deals to unlock your commission opportunities.
• Bilingual Client Management: Serve as the primary liaison for our diverse clientele. You will use your fluency in Mandarin and English to build trust, negotiate pricing, and manage complex inquiries across both languages.
• Lead Conversion: Monitor and respond to incoming sales inquiries via phone, email, and social channels, turning "just curious" leads into showroom appointments and finalized sales.

2. Digital Operations & Administration

• E-Commerce Management: Take ownership of the company's online store. You will ensure that product descriptions are compelling, pricing is accurate, and inventory levels are updated in real time to prevent stock discrepancies.
• Marketplace Marketing: Drive digital traffic by creating and refreshing listings on high-volume platforms (Facebook Marketplace, Kijiji). You will optimize these posts to maximize visibility and generate local leads.
• Showroom & Admin Support: Maintain a professional and welcoming showroom environment. This includes managing front-desk correspondence, assisting leadership with sales reporting, and coordinating logistics to ensure orders are processed smoothly.

Qualifications

Required Skills:

• Language: Native or near-native fluency in Mandarin and English (verbal and written) is mandatory.
• Sales Experience: Previous experience in retail sales, showroom sales, or customer service. You must be comfortable initiating conversations and closing deals.

Preferred Assets:

• Experience in the construction, home improvement, or building materials industry.
• E-Commerce Experience: Experience with Shopify (updating products, managing inventory, processing orders) is an asset, but we are willing to train the right candidate.
• Digital Literacy: Familiarity with managing business listings on Facebook Marketplace and Kijiji is preferred but not required.
• A post-secondary diploma or degree in Business, Marketing, or a related field.
• Ability to lift up to 50 lbs to assist with organizing showroom samples, restocking shelves, and managing inventory.

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)
• Mandarin (required)

Work Location: In person