UX Writer

Primary Job Title: UX Writer Alternate Job Titles: Senior Content Designer Content Designer - Digital Experience UX Content Strategist Digital Content Design Specialist User Experience Content Writer Location & Onsite Flexibility: Toronto, Ontario - Hybrid 3 days in office, moving to 4 daysContract DetailsPosition Type: Contract Contract Duration: 6+ Months Start: As Soon As Possible Pay Rate: C$65-C$75/hourPosition OverviewWe are seeking an experienced UX Writer / Senior Content Designer to deliver user-centered content across digital tools, apps, prototypes, and websites. This role focuses on crafting accessible, plain-language content aligned with Canadian regulatory standards, while collaborating with internal stakeholders, legal teams, and cross-functional partners.The ideal candidate brings 5+ years of experience in digital content design, thrives in collaborative environments, and applies design thinking methodologies to create intuitive customer experiences.Key Responsibilities

• Conceptualize, design, and execute cross-channel content experiences for digital products.
• Create, evaluate, and refine language used in tools, applications, and websites.
• Apply user-centered design principles to ensure accessibility and compliance with customer needs.
• Collaborate with Experience Design Leads, Product Owners, Engineers, and internal stakeholders.
• Participate in all stages of the product lifecycle, including ideation, research, scoping, estimation, design, and post-launch evaluation.
• Conduct legal and compliance reviews to ensure alignment with internal and external requirements.
• Support internal and external content initiatives and develop presentations for leadership.
• Manage confidential information with discretion and escalate issues appropriately.
• Act as a subject matter expert in content design and provide guidance in complex situations.
• Independently solve complex problems requiring analysis of multiple variables.

Required QualificationsEducation:

• Undergraduate degree or equivalent work experience

Experience:

• 5+ years of experience in digital, conversational, or content design
• Experience in design-related disciplines (e.g., user-centered design, HCI, human factors, psychology, visual design, design strategy) is a strong asset

Technical Skills:

• Strong written and verbal communication skills
• Proficiency with Figma
• Proficiency in Microsoft Word
• Familiarity with the Canadian Government Plain Language Standards Act
• Experience with the Accessible Canada Act

Preferred Qualifications

• Financial services industry experience
• Public website experience
• Experience participating in cross-functional enterprise initiatives
• Strong understanding of accessibility and compliance frameworks

Core Competencies

• Collaborative mindset and willingness to partner across teams
• Self-motivated, flexible, organized, and accountable
• Passion for great experience design
• Ability to translate complex information into clear, accessible narratives
• Strong stakeholder management skills (approximately 40% meeting participation)

Data Access

• No direct access to customer data

About the CompanyA Top 10 bank in Canada and North America offering comprehensive financial solutions, including retail, commercial, wealth management, and wholesale banking services. The organization is committed to innovation, compliance, and delivering exceptional customer experiences in a rapidly evolving financial landscape.About GTTGTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada.Job Number: 26-01630 #gttca #ZRCA