Service Designer

Job Location: Ottawa, Ontario, Quebec Location Flexibility: Primary Location Only Req Id: 10884 Posting Start Date: 8/7/26 As a Service Designer, you will be responsible for balancing the intersection of human-centered design, business needs and requirements and the technical solution in the Service Design and Planning phases for the EI on BDM program. You will interpret, synthesized these components to create conceptual design, functional design in collaboration with Product management Planning teams. You will be responsible for guiding experience decisions, engage with multiple teams, and contribute to key decisions to drive planning efforts to meet delivery timelines in an agile delivery model. Advanced proficiency in User Experience and Techniques and Advanced proficiency in Service Design Thinking is required. Facilitate working sessions to gather insights, needs, and requirements and foster collaboration among stakeholders

• Create functional flows to visualize the user experience and partner with Product Managers to refine Features, providing a human-centered lens and design expertise for the proposed solution and its Acceptance Criteria
• Analyze insights and learnings from Generative Research to inform, evolve, and refine the target platform experience
• Stay updated on industry trends and best practices to enhance service design processes.
• Create conceptual design assets as needed depending on the solution ranging from user flows, functional flows, journeys, conceptual mock ups etc.
• Participate in feature creation, authoring for increased quality and hygiene
• Frame and tell the story of design solutions, explaining the teams thinking and rationale in a compelling way. Contribute to the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.

Required Skills

• Experience in at least 1 or 2 of the following areas and knowledge of the 3rd - design research, interaction design, and service design across varied users, business problems, and digital and physical touchpoints.

Nice To Have Skills

• Solid understanding and experience with Figma
• Workshopping experience creating activities, ancillary assets, and facilitation
• Qualitative research experience, synthesis of large data into human centered design insights

Relocation Supported: No Visa Sponsorship Approved: No