Renewal Administrator

Join a Challenger Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity. Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. The Work The Renewal Administrator is responsible for providing administrative support to the Renewal Specialists and completing final review of renewed files to ensure terms and conditions offered have proper approval and all procedural, risk and compliance requirements for the department have been met for each of the loans renewed. The Core Responsibilities!

• 1. Administration (50%)
• Prepare the following letters/documents for borrowers as deemed necessary: Solicitation Pre-Renewals, Renewal Reminder Advices, Non-Renewal Notices, Legal Notices, Mortgage Loan Renewal/Conversion/Extension Agreements and Renewal Confirmations while adhering to stipulated timelines
• Accurately process loan renewals on the mortgage system upon receipt of signed documents and other required documents
• Ensure that all new contact information given by the borrower(s) is updated on the system accurately
• Gather borrower/property data using various resources in order to accurately determine pricing for renewal purposes
• Ensure all actions to the file are accurately and consistently documented on the customer tracking database
• Post Renewal Audit (40%)
• Audit files renewed and follow checklist items to ensure the Mortgage Loan has been renewed as stipulated on the signed Mortgage Loan Agreement
• Ensure all required documents are correctly archived electronically
• Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the bank’s exposure to risk
• Review other components of the mortgage, including but not limited to, HELOC, broker consent/fees, securitized loans, partner loans and intended nature of business and ensure all documents meet requirements
• Follow up on deficiencies with the Renewals Specialists and close all gaps. Ensure all deficiencies have proper sign off before completing the audit
• Reporting (5%)
• Systematically track all interactions with borrowers and other external parties
• Ensure miscellaneous reports are maintained and updated accurately in order to assist with departmental reporting
• Other (5%)
• Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management
• Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers

Let's Talk About You!

• Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field
• Superior interpersonal and communication skills, both written and verbal
• Ability to perform under pressure
• Basic mathematical skills
• Computer literate (MS Outlook, MS Word, MS Excel)
• Self-motivated to meet tight deadlines
• Results/goal achievement oriented
• Ability to seamlessly balance multiple priorities simultaneously; organized multitasking
• Team oriented
• Working knowledge of residential mortgages, processes and thorough understanding of products offered by Equitable Bank
• A general understanding of current market mortgage trends

What we offer [For full-time permanent roles] 💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺 Medical, dental, vision, life, and disability benefits 📝 Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days 🖥 Virtual events to connect with your fellow colleagues 🎓 Annual professional development allowance and a comprehensive Career Development program 💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON. Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. We can’t wait to get to know you!