ServiceNow Advisor - SAM Pro

Our client, the Bank of Canada has a 18 month remote contract opportunity for a ServiceNow Technical Advisor..

• Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap

• Participate in business process redesign workshops

• Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements

• Establish a technical project plan with key milestones and provide status updates

• Create ServiceNow epics and stories

• Document key technical decisions, issues, and enhancements through the entire development lifecycle

• Assist the project team in resolving technical issues

• Report on development work progress

• Collaborate with the support team to ensure transition from development to operation

• Provide technical guidance and expertise to various stakeholders throughout the project lifecycle • Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project

• Perform ServiceNow SAM Pro feasibility assessments and develop roadmap

• Facilitate and participate in business process redesign workshops

• Facilitate and contribute on the prioritization of functional and technical requirements

Required Qualifications & Skills::

• University degree or college diploma in business administration, statistics, or a related field

• A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations

• A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects

• Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module

Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements

• Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations)

Additional Qualifications The following will also be considered:

• Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure

• Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks

• Demonstrated experience working and leading discussions with a broad set of stakeholder