Senior Associate, Global Client Engagement

What We Need Corpay is currently looking to hire a/an Senior Associate, Global Client Engagement within our Digital Growth division. This position falls under our Corpay Cross Border line of business and is located in Toronto. In this role, you will work for and support the Global Client Engagement team with integrated partners. You will be client facing and work through customer problems and questions. You will report directly to, Director, Global Client Engagement and regularly collaborate with internal stakeholders within the Corpay Cross Border environment. How We Work As a/an Senior Associate, Global Client Engagement you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Workspace within the Toronto office + the flexibility to work remotely 2 days a week
• Company-issued equipment

Role Responsibilities The responsibilities of the role will include:

• Existing client support
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data
• Managing Global Client Engagement Inbox
• Configuring Financial Institution setup
• Configuring Financial Institution clients & partner setup
• Integrated Partner configuration and set up
• Working through File Uploads/Customized Reconciliation Files
• Responding to general queries from new and existing customers
• Supporting the Global Client Engagement Team

Qualifications & Skills

• 2 - 5 years’ successful customer service experience.
• Payment handling an asset, experience in client relationship management ideal
• IT proficiency with the ability to quickly learn new systems.
• Ability to handle multiple priorities and time sensitive queries, ownership until resolution is solved
• Evidence of strong analytical and problem-solving skills

Benefits & Perks

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. Pay Transparency This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $54,300 to $81,000. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.