Regional Operations Manager, Janitorial Services

Job Summary:

Reporting to senior regional leadership, the Regional Manager oversees multi-site operations within a designated territory. This role emphasizes quality service delivery, operational consistency, and strong client relations, while maintaining a high level of discretion and professionalism.

Key Responsibilities:

As a central member of the Operations team, the Regional Manager will:

• Oversee service delivery across multiple client sites, ensuring alignment with contractual and quality expectations
• Conduct structured site visits and assessments to ensure operational standards are met
• Act promptly and professionally to address client concerns and requests
• Coordinate with stakeholders including internal teams, contractors, and client representatives
• Manage daily operational logistics, staffing, and service delivery schedules
• Monitor and manage site-level inventory and equipment usage
• Support execution of ad hoc service requests from client facilities
• Recruit, train, and onboard team members as needed
• Promote organizational values through professional conduct and leadership
• Ensure compliance with internal policies, industry regulations, and site-specific safety/security requirements
• Review service reports, quality inspections, and operational audits; follow through on action items
• Maintain and adjust service schedules in alignment with client needs
• Oversee workforce scheduling, coverage, and time-sensitive resource adjustments
• Foster interdepartmental coordination and communication across regional operations
• Monitor team performance, support employee development, and apply disciplinary measures when appropriate
• Maintain adherence to operational budgets and cost-efficiency standards
• Support business development activities, including responding to service inquiries
• Safeguard both company and client assets in line with risk management guidelines
• Report and escalate health, safety, or security incidents as per company protocol
• Participate in emergency preparedness and response as needed
• Carry out additional duties or projects as assigned by leadership

Job Requirements:

• Minimum 3 years of management experience in operations or a related service field
• Valid driver’s license and reliable personal transportation required
• Flexibility to work varied hours including evenings, weekends, and participate in on-call rotation
• Strong communication and interpersonal skills
• Proficiency in written and verbal English; bilingual capabilities are an asset
• Proven ability to interpret and execute service contracts, duty lists, and operational procedures
• Advanced knowledge of Microsoft Office Suite and operational software tools
• Excellent organizational and time management skills; ability to adapt and respond quickly
• Familiarity with service-related equipment and tools (training provided where required)
• Able to maintain confidentiality and handle sensitive information appropriately
• Strong attention to detail with a focus on quality assurance and continuous improvement
• Able to work independently or collaboratively as part of a broader team

Physical Requirements:

• Position requires regular mobility including sitting, standing, walking, and communication
• Use of hands and arms for handling tools, devices, and office equipment
• Occasionally required to lift items up to 15 lbs
• Visual acuity required for reading and inspection tasks

Work Environment:

• Combination of office-based work and regular site visits
• Travel within the designated region is required, including extended periods of driving
• Noise levels vary depending on site but are generally moderate
• Reasonable accommodations may be made to support individuals with disabilities