Supervisor, Claims- Group Benefits

Company: CLIC Department: Group Benefits Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English Additional Information: This/these role(s) is/are currently vacant The Opportunity We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs. The Claims Supervisor is accountable for managing the unit operations, providing leadership and guidance to the claims staff in achievement of unit objectives. Work in collaboration and coordination with claims peers to deliver our objectives. Accountable for the leadership in delivering superior client service, employee engagement, controlling expenses, resource planning and people management for the unit. Responsible for overall staffing levels, human resources management, productivity, operational processes, and communication for their unit. How You Will Create Impact

• Create a client service culture and embed client engagement into the claims operation, inspiring and motivating the claims team to be THE industry leader in client engagement.
• Commit to coaching and inspiring staff to grow in their position, develop their skills and future potential. Responsible to ensure that development plans, coaching and mentoring are an integral part of the claim’s unit. Develop and maintain a succession plan for the unit.
• Responsible for human resource activities for direct reports including setting performance objectives, performance management, reward/recognition, and career development in partnership with staff.
• Manages workflows, productivity, operational standards, and processes ensuring adherence to practices and procedures. Develop and implement unit plans, goals, priorities, and schedules in accordance with National Standards/Legislation/Company Guidelines. Monitor, analyze and report on unit results.
• Responsible to enhance effectiveness of operational processes to provide consistent claims service delivery as well as proactive identification and implementation of continuous business process innovations and improvements. Provide input to the development and improvement of claims operational guidelines and processes.
• Provide leadership to the unit to manage change effectively and ensure a positive and supportive and professional work environment.
• Deliver ongoing communication to unit staff, distribution partners and other key stakeholders, management, and service partners in a consistent and timely manner.

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view. 
• You use critical thinking to guide decision making.

To Join Our Team

• You have 5 years of disability claims case management experience
• You have 2 years experience in leadership
• You have a post secondary degree or University degree in Business Administration, Health Sciences or Disability Management.
• You have an Associate, Life and Health Claims (ALHC) designation.
• You have an expert understanding of disability claims management practices.
• You have an expert understanding of group disability insurance contracts.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What You Need To Know

• You will travel occasionally.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. 

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.