Delivery Manager (Payments)

Position Description This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 4 days per week - subject to change at any time. The Delivery Manager – Payments is responsible for leading the end-to-end delivery of payment technology initiatives within a highly regulated and mission-critical banking environment. This role ensures consistent and predictable delivery across scope, timeline, budget, quality, and risk. The individual collaborates closely with business, technology, and operations teams to deliver secure, scalable, and compliant payment solutions. Your future duties and responsibilities

• Lead End-to-End Delivery

Own and manage the full project lifecycle, from initiation through planning, execution, implementation, and post-production support. Ensure alignment with business objectives and organizational priorities.

• Ensure Delivery Excellence Across Key Metrics

Drive delivery outcomes that meet agreed-upon scope, timelines, budget, quality standards, and regulatory compliance requirements. Maintain a strong focus on predictable and high-quality execution.

• Coordinate Cross-Functional Teams

Oversee and coordinate activities across development, testing, release management, and production support teams. Facilitate collaboration to ensure seamless execution and minimal disruption.

• Stakeholder Engagement and Communication

Act as the primary point of contact for business and technology stakeholders. Build strong relationships, provide transparent updates, and ensure alignment across all levels of the organization.

• Governance, Reporting, and Leadership Communication

Establish and maintain delivery governance frameworks. Provide regular status reports, risk updates, and clear communication to senior leadership, enabling informed decision-making.

• Resource and Team Management

Monitor and manage team performance, utilization, and adherence to organizational policies. Foster an inclusive, collaborative, and high-performing team environment.

• Risk, Issue, and Dependency Management

Proactively identify, assess, and manage risks, issues, and dependencies. Escalate concerns appropriately and drive mitigation strategies to ensure uninterrupted delivery.

• Financial and Budget Management

Manage project budgets, forecasts, and financial allocations. Track expenditures and ensure efficient use of resources while maintaining cost control.

• Regulatory, Audit, and Compliance Support

Support initiatives related to audits and regulatory requirements (e.g., PCI, SOX). Ensure that all delivery activities adhere to compliance and governance standards in the payment’s domain.

• Continuous Improvement and Process Optimization

Identify opportunities to enhance delivery processes, tools, and methodologies. Promote best practices and continuous improvement to increase efficiency and quality.

• Support Critical Releases and Production Activities

Provide leadership and support during major releases or critical production events, ensuring minimal risk and rapid issue resolution when needed. Required Qualifications To Be Successful In This Role

• Education

Post-secondary education in Technology, Business, or a related discipline, or equivalent practical experience.

• 10+ years of experience delivering medium-to-large-scale technological initiatives
• 5+ years of experience in payments technology or financial services
• Proven success managing delivery in regulated, enterprise environments

Delivery Methodologies Expertise Strong understanding and practical experience with:

• Agile
• Waterfall
• Hybrid delivery models
• Leadership & Stakeholder Management

Excellent communication, leadership, and interpersonal skills. Ability to effectively engage diverse stakeholders, build trust, and drive alignment across teams.

• Risk and Problem-Solving Skills

Demonstrated ability to identify risks early, analyze complex situations, and implement effective mitigation strategies in a dynamic environment. "CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy." ! Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter. To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries. Come join our team—one of the largest IT and business consulting services firms in the world.