Chargeback Specialist

DescriptionWho We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level. What We Offer Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen. This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more! The Opportunity Seeking a talented and self-motivated Operational Accounting Chargeback Specialist to join our team. Our ideal candidate will be responsible for researching chargebacks and building dispute cases with our customers to recover funds on unauthorized charges. The Chargeback Specialist has an eye for detail and is extremely organized in maintaining proper documentation of chargeback statuses. Additionally, they will understand and follow current procedures and identify method improvements to ensure financial transactions are accurate and appropriate. This is an onsite position working out of our Edmonton office Monday through Friday. What You Will Do

• Primarily responsible for managing and reconciling open chargebacks and dispute payments on accounts receivable
• Analysis of disputes from both a current and historical perspective to understand the root cause of disputes, develop and implement solutions to minimize or prevent them going forward
• Collaborate with AR team, internal departments and customers to maximize recovery and prevention of chargebacks
• Establish procedures for timely resolution of chargebacks, monitor compliance and report findings to management
• Partner with internal/external departments to highlight and resolve open chargebacks.
• Update and analyze reporting.

RequirementsWhat You Will Need to Succeed

• Payments Industry experience preferred.
• 3 - 5 years of direct chargeback experience preferred·
• Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules·
• Strong knowledge and understanding of Accounts Receivable functions preferred·
• Must have experience working directly with merchant processors (i.e., WorldPay/Vantiv/Elavon/PayPal/Amex).
• Must be persistent and have effective follow-up skills· Very strong analytical skills and other duties as assigned.
• 3+ years of experience "Hands On" in a high-volume transactional and fast-paced business environment.
• Ability to self-manage.
• High proficiency in the Microsoft suite with an emphasis in excel (VLOOKUPS, Pivot tables, and general excel rules).
• Excellent critical thinking and problem-solving skills.
• Detail-oriented and process-oriented approach.
• Excellent project management and organizational skills are required.
• Ability to work cross functionally to mitigate issues related to client funding.
• Ability to apply sound judgment.
• Ability to adapt to change due to system updates.
• Proficient communication skills.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.