Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join ANA VALDIVIESO's team as a Customer Fulfillment Specialist in Etobicoke, Ontario and help build a more sustainable future.
What’s In It For You
Taking care of our people is in our nature - so you’ll enjoy:
- Annual salary between $50,000 and $58,000
- Profit sharing and an employee share purchase plan
- A hybrid work model: 3 days in the office (Fixed, Mon/Tues/Thurs)
- Working hours: 10AM-6PM
- A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
- An annual allowance to spend on goods and services of your choice
- A yearly wellness program and employee assistance program
- A collaborative, respectful, and people-centered workplace
As a Customer Fulfillment Specialist, you'll be the main point of contact for customers throughout the service lifecycle, ensuring a seamless experience from request to resolution. Working closely with Dispatch, Transportation, Sales, Billing, and Operations teams, you'll help deliver exceptional service while supporting operational efficiency.
Your Scope Includes
- Acting as the primary contact for customers and managing inquiries, requests, and service-related issues from start to finish
- Coordinating with internal teams to ensure services are delivered accurately, on time, and according to customer expectations
- Managing customer accounts, service requests, and portal activities while maintaining accurate documentation and records
- Resolving customer concerns and escalations through effective communication and problem-solving
- Monitoring service delivery and proactively identifying opportunities to improve the customer experience
- Maintaining data integrity within ERP, CRM, and customer management systems
- Contributing to continuous improvement initiatives that enhance team efficiency and service quality
You're a natural fit for Customer Fulfillment Specialist if you have:
- 1 to 2 years of customer service, customer success, account coordination, or related experience in a fast-paced environment
- Advanced bilingual communication skills in English and French, both written and spoken
- Strong problem-solving abilities and a customer-first mindset
- Experience working with ERP, CRM, customer portals, or other business systems
- Exceptional organizational skills with the ability to manage multiple priorities and deadlines
- A proactive approach, positive attitude, and ability to work collaboratively across teams
- Strong attention to detail and a commitment to delivering high-quality customer service
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.
