Who we are?
We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth.
Position Summary
We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.
In this role, you will...
Responsibilities
Strategic Sales:
- Research and understand customer needs to make product and service recommendations.
- Conduct outbound telephone sales and maintain email correspondence.
- Participate in strategic account sales programs.
- Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.
- Perform remote sales business development using an existing customer portfolio.
- Explore new growth opportunities to meet or exceed revenue targets.
- Manage existing accounts to achieve forecasted revenue targets.
- Collaborate with the Sales Team on campaign-based projects.
- Work closely with Outside Sales Professionals to ensure seamless operations.
- Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.
- Answer phones, enter orders, transfer calls, and create leads.
- Assist walk-in customers and handle e-commerce chat inquiries.
- Create work orders and rental requests and manage returns.
- Process payments for in-store transactions and coordinate with the A/R team for others.
- Monitor customer pickups and contact customers as needed.
- Enter customer orders and respond to various inboxes.
- Handle RMAs for returned products and monitor billing due lists.
- Maintain a tidy branch and assist in facility-related tasks.
- Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
- Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.
About you...
- 1-3 years of experience in sales and customer service.
- A strong desire and genuine interest in our customers’ business.
- A robust ambition to meet and exceed revenue targets.
- The ability to foster strong workplace relationships and create a positive work environment.
- Proactive, autonomous, and results-driven with strong troubleshooting skills.
- Excellent customer service, interpersonal communication, and telephone skills.
- An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
- The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.
In addition to the strong growth culture of the company, Cansel offers:
- Competitive compensation package.
- Uncapped Commission incentives for the sales team.
- Flexible extended health and dental benefits program.
- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
- Access to on-line pharmacy
- Company vehicle program for Sales Reps.
- Employee Referral Program.
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Free access to our online courses database.
- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
- Preferred rates on some gym memberships.
- Preferred rates on personal insurance.
- Generous long service reward program.
All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
** We thank all applicants for their interest. Only those selected for an interview will be contacted. We are committed to employment equity and welcome applications from all qualified individuals. **
