Role Description The Account Manager is a full-time, on-site role based in Abbotsford, BC, responsible for managing and growing a portfolio of business customers. This role involves building strong relationships with clients, understanding their product and customization needs, and providing solutions that align with their branding and operational requirements. The Account Manager will oversee the entire sales cycle, including prospecting, presenting product options, preparing quotes, negotiating pricing, and closing orders. Day-to-day responsibilities include coordinating with internal teams on order fulfillment, monitoring inventory and lead times, resolving customer issues, and ensuring timely and accurate delivery. The individual will also track account performance, identify upselling and cross-selling opportunities, prepare sales reports, and contribute to continuous improvement of customer service and sales processes.
Qualifications
- Experience in account management, customer success, or B2B sales, preferably in wholesale, packaging, or related industries.
- Strong relationship-building, communication, and negotiation skills, with the ability to understand and respond to diverse client needs.
- Solid organizational and time-management skills, with attention to detail in handling orders, documentation, and follow-up.
- Comfort with using CRM systems, spreadsheets, and basic business software to manage accounts, track performance, and generate reports.
- Ability to work on-site in Abbotsford, BC, collaborating effectively with sales, operations, and logistics teams.
- Demonstrated problem-solving skills and a proactive approach to addressing service issues and improving customer experience.
- Knowledge of or interest in wholesale distribution, food-service supplies, packaging, or custom-branded products is an asset.
- Post-secondary education in business, marketing, or a related field is preferred, or equivalent combination of education and experience.