Sample Reception Coordinator - Ottawa Depot

KEY DUTIES & RESPONSIBILITIES:

• Greet all clients in a friendly, positive manner
• Receive all external client samples and fill out required fields on the Chain of Custody form
• Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for
• Unpack samples and organize them according to analytical requirements
• Ensure proper sample containers and preservatives are submitted according to analytical requirements
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
• Ensure all required samples are redirected as required
• Communicate rushes and short holding times submissions to the main lab
• Prepare bottle orders requests and coordinate delivery of bottle orders
• Provide support to the Campobello Sample Reception, Entry and Bottle Prep teams
• Ensure accuracy of results and data entry
• Recognize routine and non-routine problems and escalate to the Supervisor
• Ensure supply inventories are maintained
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Work closely with project management staff to grow BV Labs regional market share with existing and new clients
• Adhere to BV Labs quality systems QA/QC, SOP's and external accreditation requirements
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to BV Labs safety policies and maintain health and safety equipment
• Conduct monthly health and safety inspections and report any irregularities
• Attend regular team meetings to share Corporate and departmental information, and to communicate and share ideas
• Work in a team environment and demonstrate a positive approach
• Demonstrate refined problem solving, decision making and conflict resolution skills
• Ensure "Good Housekeeping" standards are met or exceeded
• Maintain training records and proficiency in all aspects of the role
• Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals
• Attend presentations given by technical staff about new regulations or emerging science
• Maintain facility equipment and contact maintenance when necessary
• Help out in other departments when required and take part in cross training

QUALIFICATIONS / EXPERIENCE REQUIREMENTS:

• A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience
• Experience in a laboratory environment is considered an asset
• Knowledge on environmental regulatory guidelines and proper field sampling techniques
• Ability to lift up to 40 pounds
• Excellent communication skills (both written and verbal) as well as good computer skills (Microsoft Word, Excel, Outlook etc.)
• Energetic personality that can work independently in a multi-tasking fast paced environment
• Strong ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Excellent organizational skills and detailed orientated
• Ability to effectively interact with colleagues and provide coaching and mentoring when needed

WORKING CONDITIONS:

• Frequent interaction with external and internal clients in a laboratory environment
• Changing priorities and balancing workload to meet strict deadlines

Minimal exposure to hazardous chemicals