Corporate Services Supervisor

The Opportunity

Title: Corporate Services Supervisor

Reports To: Manager, Human Resources & Corporate Services

Direct Reports: 3 - Central Services Administrative Assistants

Location: Edmonton, AB (in office)

The Corporate Services Supervisor at Bryan & Company is an integral member of the Management Team, providing leadership to the Central Services team and operational support across the firm.

Reporting to the Manager, HR & Corporate Services, this role overseas the day-to-day management of the Central Services team, supporting human resources and benefits administration, coordinating firm events and various operational tasks.

Additionally, the Corporate Services Supervisor plays a key role in supporting the marketing and communication function at the firm, managing all internal SharePoint communication, coordinating social media presence and website administration.

The successful candidate will demonstrate a proactive, service-oriented mindset with a passion for operational excellence and a keen interest in supporting all facets of the firm’s operations.

Responsibilities

Central Services Leadership:

• Leads and supervises the Central Services team, ensuring adequate coverage and completion of daily tasks and ad hoc projects.
• In collaboration with the Manager, HR & Corporate Services, monitors all team expenditures ensuring alignment with budget.

Human Resources

• HRIS Administration: Maintains accurate employee records including phone lists, email lists, org charts, and alumni lists.
• Absence Management Administration: Tracks time off requests, coordinates coverage as needed, and maintains accurate records.
• Recruitment: Coordinates job posting process including drafting job descriptions, posting on website, LinkedIn, and other platforms, and screening candidates.
• Payroll: Enters benefit premiums, overtime forms, salary adjustments etc. into payroll system.
• Performance Management: Diarizes review dates, prepares mid-year and annual review surveys, and compiles survey results.
• On/Off Boarding: Facilitates the on/offboarding process by maintaining team checklists for new hires and employee departures, coordinates orientation for new hires assisting with building and firm tours.
• Benefits Administration: Coordinates the enrollment and maintenance of plan members with benefits providers, including employee and family assistance program and other wellness programs.
• Employee Relations: Manages employee recognition program, coordinates employee gifts, and various administrative tasks (i.e. producing employment verification letters) as needed.
• Training & Development: Coordinates monthly training and development schedule, prepares internal process documents and ‘how-to’ guides and maintains resource library on SharePoint.
• OHS: Coordinates the OHS Committee, fire warden program, ensuring compliance and readiness.

Marketing & Communications:

• Updates and manages SharePoint with firm announcements, employee updates, training and other resources.
• Administer website updates and administration.
• Executes social media strategy to enhance the firm’s online presence managing all posts, activity and maintenance page.
• Coordinates the firm’s brand initiatives including swag orders and sponsorship administration.

Operational Support

• Prepare reports, meeting packages, and presentations for the Director of Operations and management team.
• Support financial reporting, budgeting, and vendor relations through data entry and administrative tasks.
• Coordinate calendars for senior management, ensuring efficient scheduling and time management.
• Plan and execute firm events, including appreciation days and company-wide gatherings.

Competencies

• Entrepreneurial Spirit: Demonstrates a proactive approach to identifying and solving issues while seeking new opportunities for process improvement. Exhibits creativity and problem-solving skills in a dynamic environment.
• Team Collaboration: Works effectively in a team, communicates openly, and shares knowledge to achieve common goals. Resolves conflicts constructively and effectively collaborates and coordinates with teams across the entire firm.
• Fun and Engagement: Maintains a positive and enthusiastic outlook, contributing to a fun and engaging workplace. Adapts to changing work conditions with a sense of humor and a willingness to embrace new challenges.
• Pride in Work: Takes pride in maintaining the highest level of ethics, accuracy and attention to detail. Demonstrates a strong commitment to meeting deadlines, maintaining confidentiality, and producing high-quality work.
• Authenticity: Consistently communicates openly and honestly with team members and internal customers. Values and respects the unique perspectives and backgrounds of all colleagues.
• Forward-Looking Vision: Thinks ahead, takes initiative, and a proactive approach to completing tasks. Exhibits a commitment to ongoing learning and professional development.
• Adaptability: Adapts to changes in work processes and environments, displaying a willingness to learn and grow. Maintains composure and effectiveness in high-pressure situations.

Education & Experience

• Post-secondary education in Business, Human Resources or related field,
• Previous experience in an administration role,
• Previous experience providing support in Human Resources, will be considered an asset,
• Previous experience leading a team will be considered an asset,
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint and Sharepoint/Teams); and
• Strong client service orientation.