IT Support Technician

Founded in 1956, BPA is a consulting engineering firm that specializes in buildings for institutional, commercial, multi-unit residential, and industrial markets. With a Canada-wide presence, we offer our clients expertise in mechanical and structural engineering, electricity and power, sustainable development and energy efficiency, telecommunications, security, building automation, acoustics, food service, and commissioning. Motivated by our values of integrity, excellence, accomplishment, and passion, we will fully accomplish our mission: To build a sustainable future. Together, we can make a greater positive impact on the world through engineering, that has the power to make a difference! Are you passionate about technology and delivering exceptional customer service? Join our dynamic IT team and play a key role in supporting our offices in Ottawa, Kanata, and Gatineau – while contributing to national IT initiatives that keep our entire organization connected and efficient. Your Responsibilities

• Provide on-site support to our three offices in the Ottawa, Kanata, and Gatineau region, responding to incidents and service requests with a client-focused approach.
• Troubleshoot and resolve technical issues, escalating when necessary, to ensure minimal disruption for our teams.
• Document IT systems, procedures, and all resolution activities in our ticketing system.
• Perform preventive maintenance on systems, servers, and network-connected equipment.
• Participate in key IT system deployments and solution implementation projects across Canada.
• Collaborate on process improvements and system enhancements to optimize performance and user experience.
• Manage IT equipment inventory and contribute to the equipment renewal cycle.

Your Profile

• Professional or advanced diploma in IT Administration, Networking, or a related field.
• Minimum 3 years of experience in a similar role.
• Bilingual in French and English, both written and spoken, to support colleagues across Canada.
• Strong knowledge of Microsoft Office 365, Active Directory, VMWare, and ticketing systems.
• Adaptable, flexible, and eager to continuously improve processes.
• Excellent communication and problem-solving skills, with a strong sense of teamwork.
• Customer service mindset – you enjoy helping people and providing an exceptional user experience.

Why Join Us?

• A role with both local impact and national reach – you’ll support our Ottawa region in person and collaborate with colleagues across Canada.
• Work in a collaborative environment where your ideas are valued.
• Opportunities for professional development and growth in IT and customer support.
• Be part of an innovative and growing organization that invests in its people and technology.

A Career At BPA Means

• A dynamic environment that promotes teamwork, knowledge sharing, and technological innovation
• Training and professional development under the umbrella of our entity UniversiT
• A 37.5-hour work week, with flexible hours and the possibility of finishing at noon on Fridays
• A hybrid working remotely policy
• Competitive total compensation
• Group insurance including an EAP and telemedicine
• Employer contribution to a retirement savings fees
• Reimbursement of professional membership fees
• Recognized overtime (banked or paid hours)
• Social activities and employee discounts

We adhere to the principles of employment equity and uphold the AODA. We encourage women, visible minorities, Indigenous people, and persons with disabilities to apply. Accommodations can be made upon request for individuals involved in the selection process. Thank you for your interest. Only selected candidates will be contacted by the Talent team. For the purposes of inclusivity and simplicity, the third-person pronoun "they" may be used to refer to an individual person. If there is any specific mention or gender in a general context, it should be construed to include any gender.